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Handyman reviews in Newark
Real People ~ Real Reviews ~ Real Results
I had tried installing a new French Patio Door and could not get it to close. I called Swans based on the reviews here. He scheduled an appointment and came down and quickly determined the issue. He took the time to explain why I was having trouble and how he had two options to correct it. He had the door installed within about a couple hours and did not even charge me the full estimated cost of 250. He offered to do the rest of the install work (foam insulation, reattach brick Provider name locked. , etc) but I enjoy that stuff. I will definitely keep him in mind when I have another project I need help on or someone to do for me
- John C.
Provider name locked. , owner of The Provider name locked. Bee, is one of the most unethical, dishonest people that I've ever had the misfortune to do business with. I filed a complaint against him with the Better Business Bureau; he didn't respond to the complaint. I also reported him to the State Licensing Board for General Contractors.
I hired The Provider name locked. Bee (owner: Provider name locked. ) in August 2015 to replace some rotten siding on my home, to so some repairs to the bandsill under a bay window, and to replace several pieces of rotten trim around windows, and to replace a piece of rotten trim along the bottom of my chimney. The rotten pieces of trim were to be replaced with pvc material, not wood. Provider name locked. told me that payment for the material would be due when the material was purchased but that the labor would not be billed until the job was finished to my satisfaction.
On Wednesday, 8/12/15, two workers (TR and Provider name locked. ) arrived to begin work. It quickly became apparent that Provider name locked. was completely unskilled in this kind of work. TR was showing him how to use tools and how to do basic tasks.
On 8/13/15, TR and Provider name locked. picked up 20 pieces of LP SmartSide at MBS (Provider name locked. Building Supply) siding to replace some Masonite siding on my house. (I paid $750 that day for the materials.) Provider name locked. spent the entire day painting the first coat of paint on the 20 pieces of siding while TR did the band sill repair, did the trim repair around my bay window and a replaced a piece of trim on my kitchen window.
They returned on Friday, 8/14/15, and worked only half a day on the siding repair before telling me that they were leaving early and that they wouldn't be back until Wednesday, 8/19 to finish the work because Provider name locked. was sending them to another job.. They left all of the materials scattered around my yard. when they left. On Monday 8/17 I received a "progress invoice" for $2315.95 from Provider name locked. for all the work done up to that point. A red flag immediately went up; I wasn't supposed to get billed for the labor until the job was completed. Against my better judgment, I paid the $2315.95. HUGE MISTAKE ON MY PART! Once Provider name locked. had that money, he had no interest in coming back to finish the job and I was left high and dry with the job partially finished. I spent weeks trying to chase Provider name locked. down and get a commitment on when his guys would be back to finish the work at my house. When I did manage to get a return phone call, Provider name locked. just made one excuse after another of why his guys hadn't been back to finish the work at my house. Three of four times he told me they'd be there on a certain day and then they wouldn't show up.
It wasn't until 10/15 (2 months after they'd left!) that they finally returned to finish the work at my house. This time there were 3 guys (TR, Provider name locked. , and Provider name locked. ). TR was supposed to be the "lead" carpenter. He and Provider name locked. argued a lot, and not in a friendly manner. It made me very uncomfortable. TR was hostile and belligerent when he spoke to me. On 10/15, all they had to do was finish installing the siding (that had been left on my patio for 2 months) and paint the second coat on paint on it, replace 1 piece of trim on 2 different windows, and replace the trim along the bottom of my chimney. The workers weren't focused on working; they were focused on fighting with each other.
I went into my backyard on 10/15 to see Provider name locked. and Provider name locked. urinating on my patio, 10 feet from my back door. The windows on the back of my house were open as were the blinds so they were in full view of those in the house, including one of my children. These guys gave new meaning to disgusting.
TR knocked on the door and said they were finished and told me to come look at it. I walked around the house and pointed at the trim paint that was running and dripping down onto the siding that I'd recently painted. He got nasty with me and said, "hey, it's not my fault it's not 90 degrees out!" Then he became very belligerent and said he was packing up his tools and leaving. I did my best to ignore his behavior.
I pointed out that the 2 pieces of window trim that they'd replaced hadn't been painted and he hollered at Provider name locked. to get over there and paint it. Provider name locked. responded back angrily that he couldn't paint it because the caulk was still wet and TR hollered back at him to paint it anyway! I pointed out that the trim along the bottom of my chimney hadn't been replaced and he couldn't even remember what they were supposed to do with it. When I reminded him that the rotten wood was supposed to be replaced with pvc trim, he said FINE in a nasty Provider name locked. of voice and then told me to go back in the house. Before I'd gone more than a few feet, he hollered at Provider name locked. to pack up their tools, that they were leaving NOW! (Provider name locked. had been out in their truck for several hours by then.) TR started slinging tools around. I went inside the house and locked the door. I immediately called Provider name locked. and told him that his guys had acted very inappropriately at my house and that that the work that none of what they had done had been done correctly.
Provider name locked. came to my home on Tuesday, 10/20. I expected him to be apologetic for how his guys had acted and for how they had screwed up the work at my house. Boy, was I wrong. As I pointed out the things that had been done wrong (which was everything), he became very hostile and said he wasn't fixing anything for free and if I wanted them to fix what was done wrong then I'd have to pay for it. Provider name locked. expected to get paid for doing it wrong, and then get paid again for fixing what they'd done wrong! I told him I wasn't paying him to fix what his guys screwed up. He stormed away from my house, making a scene in front of several of my neighbors, Provider name locked. at me that he was sending me a bill and if I didn't pay it he would put a Provider name locked. on my house. He sent me a bill for $1668 for 10/15-10/16 (this is in addition to the $3065.95 that I'd already paid him.)
The siding that they had installed was installed wrong. The mfg installation instructions call for minimum 8d galvanized nails with a .27" head and 0.113 shank. The nails are supposed to penetrate a minimum of 1 1/5" into the framing of the house. The nail head is supposed to fit snugly against the face of the siding. Butt joints were supposed to always be at studs. Provider name locked. 's workers used what looked like finishing nails that are used in conjunction with wood glue when making wood furniture. The nails had NO HEADS and were sunk deep into the siding. In many areas there were 3-4 nails in a 2" area. The butt joints were not on studs and half a dozen of them are already pulling away from the house. Because they used the wrong nails, the siding will pull away from the house as it swells and contracts. I called the supplier and described the installation; they said that the protective outer shell of the siding had been compromised and that the siding needed to be removed and new siding installed. Because the siding was installed wrong, the mfg warranty was voided. When I emailed Provider name locked. and explained how the siding had been installed wrong, his response was a verbal attack. He told me that I was wrong about what kind of siding that they had installed on my house. He insisted that they had installed Provider name locked. board siding and that they had followed the mfg's installation instructions. He was just lying. He had the invoice for the siding just like I did. Provider name locked. just tried to lie his way out of it by trying to convince me that I don't know the siding that was on my house. Provider name locked. refused to take responsibility for the incorrect installation of the siding just like he refused to take responsibility for the other mistakes his guys made.
The siding mfg is going to send a representative to my house to inspect the siding and document what was done to the siding.
On the back (second story) of my house, the only repair that they were authorized to do was to replace one vertical piece of window trim on one window. One of the workers took a paintbrush and randomly painted fresh paint 6-8" spots all over the wall so that now the entire wall has to be painted. This was obviously deliberate on their part to make me have to repaint the entire wall. The did the exact same thing on another wall of my house. This was nothing more than them deliberating damaging my house. Provider name locked. said that it is MY FAULT that there are spots all over those two walls. He said that if the paint had been a perfect match, then it wouldn't have mattered where his guys had painted.
Without my knowledge, one of the workers got an old piece of scrap wood from a 25 year old deck that I had demo'd and tried to pass it off as the pvc repair that was supposed to have been done at the bottom of my chimney. It obviously a piece of old wood, but the worker insisted that he'd done the repair with pvc. When I pointed the lie out to Provider name locked. , he said that he had no problem with what the worker had done!
For the past month, I've tried to correspond with Provider name locked. via email in a civil, professional manner so that we can get this worked out. The bottom line is that his guys not only didn't do the work right (so now I have to hire another company to do the work correctly) but they also caused damage to my house. So it's going to cost me more to get the repairs done because I also have to fix what they damaged. All he's done is return is threaten me. Apparently he sees a single mother as an easy target to take advantage of.
I intend to post his correspondence with this review so that others can see how nasty his emails to me were.
- STACEY F.
He was fabulous! He took care of everything. He even met with the city to see what needed to be done because I have a pool. I would so recommend him! I will definitely call him again. Nothing but good to report!
- Sheri S.