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Chimney & Fireplace reviews in Newark

  • A
    FSHG went way above and beyond my expectations. The finished product was top quality and the craftsmanship was beyond any other remodeler I have seen to date. Would 100% recommend them to anyone who would ask.
    - Bill W.
  • D
    How did it go?? Not good. I hited local from DE even though I found better rated companies from PA area. After a 10 minute inspection for a “diagnostic service” worth $120... the tech said that I needed work done that will cost $600. That includes a recommended full service. I declined the full service and asked for just a repair on the burner (pilot worked). The tech seemed knowledgeable and trained - not just in fireplaces but also on how to respond to overpriced parts and service charges. I was told that i can either pay him $120 for the 10 minute job or $600 for what he recommends. Gave it some thought and decided to let him do the work. Took less than an hour. They even charged me $30 for a $5 switch and ended up using my switch plate after wiping it down. Maybe I should start a fireplace service shop for that kind of money... but I guess I won’t be able to sleep well at night. Recommend: NO Hire again: Absolutely not!! You’ve been warned... PEACE! ✌🏻
    - Alwin T.
  • A
    These guys are always professional and thorough. I've had them out 4 times in the last 6 years (and I don't think the price has changed in that time), and each time John and AJ are professional and educational. Before John leaves, he's sure to sit down and ask questions about how we use the fireplace to make sure we are using the most effective practices for burning wood. We get not only a cleaning, but a lesson. On at least two of the occasions they were running late from a previous job, but they called promptly, apologized, revised their arrival time and showed up within that time frame. The communication is good (especially because they set specific appointment times rather than "service window hours", as some industries do). Each time they have come, they have provided pretty much the same recommendations for future work. This time, John came down from the roof (after a basic sweeping) to show me pictures of what was happening to the brick work around the top of my chimney. This certainly shows that the recommendations that he made six years ago are continuing to grow in necessity. While I may not like the need to have a significant job done on the chimney, I appreciate that he's patiently showing this his initial recommendation was right. I cannot speak to whether their pricing is high or low as I've not had anyone else come for an estimate. But the cost for the service seems fair to me.
    - Casey Z.
  • A
    After installing a new water heater, my husband discovered a backdraft issue with the chimney. He called Chadds Ford Chimney Sweep on a Friday, discussed his findings with them, received a likely estimate for that work over the phone, and was able to get an appt for Monday morning. Shortly before the scheduled appt, we received a call from them, apologizing for running late, offering the choice of a new arrival time or a reschedule. We were fine with them arriving later in the day. When they arrived, they went right to work, inspecting the chimney inside and out. They swept it, and explained we had a larger issue. Seems our chimney isn't lined. They gave us a price point for getting that work done (ranging from $2,500 for lining to $4,000 if a rebuild was necessary). I loved how they didn't try to press or bully us into having that work done immediately! They wrote everything down on the statement so we can follow up when we are ready. We would defnitely recommend them, and will be using them for all additional work, including vent cleanings.
    - Lisa G.
  • A

    They sent someone out the same day I called to give a price estimate.  When I agreed to service they were able to start the repair next day.  The crew that showed up were on time, polite and professional.  They completed the work within the time estimate I had been provided.

    The request was for them to try and match the original building materials (we're preparing to sell the house, and wanted the brick fireplace to look good) to the best of their abilities.  They did a wonderful job, it's looks better than we could have hoped.

    We would recommend to a friend, or use again.

    - John W.
  • A
    These guys were great from the first call!  Very prompt at returning calls and even picked up at 8:20pm when I called to schedule a delivery.  Very professional and patient with all my questions.  He arrived at 3pm as promised.  The wood is great quality.  They will definitely have our return business.
    - Dave G.
  • A


    Estimate thousands less than handyman and handled very professionally. Called to say they'd be late so i'd know. Happy I didn't get complaints from any neighbors (I have one who is very particular about trucks, etc. on street).  Men cleaned up site well. Men were friendly but stayed focused on the job.

    Dealt with Stephan for estimate, etc.  Very nice young man. I think he has a great future ahead of him.

    - Tuesday S.
  • A
    I just bought a new house and the home inspector requested a chimney professional review the chimney. I called the first week of November and they fit me in two days before Thanksgiving. Nicest professional came out today and was very polite. He called me at 9:00 advising he was a bit ahead of schedule and could be at my house 15 minutes early. He did the entire job within an hour and it was a smooth service. There was absolutely no dust on my rugs and furniture once he was done.
    - Dave G.
  • A
    We had been misled by a previous contractor who completed some repair work on our chimney. Swift Services took a video of the chimney interior and cell phone photos on our roof, so we could see the damage and understand the repairs needed. We had several repair options and they answered all of our questions without pressuring us to choose a specific service. We decided to stop using the fireplace and save up for the repairs. We contacted Swift Services a year later and they scheduled us for the repairs without charging us for an additional inspection or even requiring another estimate. Everyone we had contact with was professional and easy to work with.
    - Peter D.
  • F
    I thought our bad experiences in the past with Flame Tech were just flukes. Apparently they are always late...very, very late. My husband cleared his morning schedule so we could plan multiple companies to take care of the house today. Another local business, which has always been a stellar water system maintenance company for us, came in their two hour morning window, finished quickly and were very friendly. If you prefer to use friendly, prompt, local businesses, however, beware of Flame Tech, especially if you have a job or anywhere to be during the day. Not only did they only offer a 5 hour window of time for them to come (8am-1pm is their "morning" window), they didn't even arrive until after 1:30pm and didn't call to say they would be late until after the window passed. The work wasn't completed until almost 3pm. We are never late for our appointments, and their lack of respect for our time is even worse than most companies with large windows of time. The assistant on the phone constantly cut me off while trying to explain why I was frustrated and had no helpful information to pass on to me. The owner, who was the technician we waited on for five and a half hours, was simply defensive rather than apologetic for wasting so much time. I wish I could say you get what you pay for, but Flame Tech is also very expensive for what you get. I understand that it is difficult to know how long each job will take, but a seasoned company should have a pretty good idea, and over-scheduling is unacceptable in my mind. 
    We strongly support our local businesses, but we do not support any business that will so consistently and unapologetically show such unprofessionalism in their business practices. We will not be using this business again and will spread the word.
    - Molly O.
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Chimney And Fireplace Contractors in Newark

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