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Find Top-Rated New Castle Masonry Contractors

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Masonry reviews in New Castle

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  • The overall timing of  doing work went fairly well. Did not always show up when expected. Did other jobs in between.  The work which is 2 years old has begun to come apart, retaining wall is  leaning and pavers are lifting.  Have had to  call company back repeatedly within a short period of time to fix pavers that were coming unglued(should not have been glued) and falling off landing. The response time would take weeks. Now the retaining wall is leaning pavers on the walkway  are separating and lifting  drastically and they have fallen off around the step landing. Not only is this unsightly and embarrassing but is a liability as a homeowner if someone should trip/fall. The  last time I contacted them was early April 2015  and the response  I was given  was they would come out the following week and address all issues.  It is may 15 2015  (45 days have passed)and no company representative has been in contact I have had other hardscape contractors come out to advise with them all being in agreement that the job was poorly done from the foundation to the laying of the pavers. I am seeking legal resolution.
    - Linda W.
  • I was given the impression that it would take only 1 day to install the egress and 2 weeks to get the vertical door installed.  The egress system was installed in one day as promised, but had many issues with the entry (vertical door.)  The door had to be ordered because the opening in my basement was not the standard size.  The installer said it would be no longer than 2 to 3 weeks to get the door in and installed. I called Steelway  after 2 weeks and the door still hadn't arrived from the manufacturer.  After three weeks they stated the manufacturer called and the door had arrived.  Unfortunately this was not true.  The door that had arrived was the wrong door.  I was unhappy with the timeframe on the door but this was not Steelways fault.  The only issue I had was with the commnication on the door delay.  I talked with Carter (one of the owners)  and he promised that the communication issues would be further looked into by his team.  My overall experience with Steelway was good.
    - Danny J.
  • I think they are too busy and don't make time to communicate with their customers. They do good work but communication is bad.
    - Itashi B.
  • unknown
    - Beverly R.
  • The price was very reasonable.
    - Brenda W.
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Masonry Contractors in New Castle

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