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Cleaning reviews in New Castle

  • A
    Initially scheduled for a Saturday. I called to let the cleaners know that I would be at the property in about an hour (we moved out of the home a week or two before). When I called, the scheduler informed me that the cleaning at another property was running late, so they would be late. As opposed to making me wait, he suggested that we reschedule for the next day. This did not bother me, as I had other work to do at my new home, which is about 40 minutes away. The following day, I got a call from the lady who was scheduled to clean the house. She informed me that she was in town, but was lost. After figuring out where she was, I met her there and she followed me to the house. This put us about an hour behind schedule. Once she got started, she did a superb job! She cleaned my entire home (about 1,000 square feet) immaculately; insides of cabinets, refrigerator, microwave, windows, sweeping, mopping, vacuuming, everything. I was concerned that she would take more than 2 hours, which is what I paid for. However, the details of the deal stated that it would be an additional $25/hour over the 2 hours of the deal. She took 3 hours. Considering the great job she did by herself, the additional $25 was more than worth it. I gave a B for the initial rescheduling and hoopla, but I would absolutely hire them again. The service was great, the price was great, and the house turned out much cleaner than I imagined could be done in 2-3 hours. It would've taken me a whole day to clean as well as she did.
    - Krystal F.
  • A
    Oh my they are an amazing team! Braving the Philadelphia Eagles traffic, they arrived right on time at 7.30 am. The team worked diligently until my home was spic and span. They were polite, hardworking and very professional. The price was more than reasonable. I have had other cleaning persons but nobody even compares. I will never give up my DB cleaning services! Kudos DB!
    - Dennis Y.
  • F
    Not well at all. I'm not hard to please, I just want what I paid for. The contractor refused to do the job saying that my driveway was bigger than the square footage I paid for and that I would need to pay $73.00 more. The service I paid for was up to 1,000 sq. ft. and my driveway is 24' x 38' and a little jog in the driveway is 4' x 11'. This is 956 sq. ft. where I learned math. He pulled his guys and refuses to do my driveway now. However, Angie's list paid him already. For a service that wasn't done yet! and now I have no recourse. He has my money and Angie's List's response is "Sorry about your luck". Pavement Management of Coatesville, PA and Angie's List - my advice is stay away from both of them. Angie's List will not support you if you have an issue. This guy could have come to my house and took a crap on my front step and I have no recourse - he's been paid already!
    - Mike P.
  • A
    1st State Window Cleaning provides all that they promise. They show up on time and call before they arrive. They are professional, personable, hard-working and get the job done within the time frame agreed upon. Their price is reasonable and competitive. Best of all they do a great job cleaning your windows. They were so clean it looked like the glass had been removed!
    - Stephen S.
  • A
    FANTASTIC! My windows look beautiful. The two young men were very polite - perfect gentlement - and they did a great job. Well worth the cost. It would have taken me three times as long. AND NO SMEARS! I'm definitely using this company again.
    - Pamela V.
  • A
    It couldn't have been a more positive experience. Steve and Darrell were super friendly and efficient, the results are 'sparkling'. As the work took less time than my original quote allowed for, I ended up actually paying less than I had been quoted, even though I had added several extra small windows and skylights.
    - Carey R.
  • A
    The cleaners were punctual and professional and removed all stains from the carpet.  Since it was very cold outside they also provided a way to both keep the door open for the hose but eliminate most of the cold air coming in so it stayed comfortable in the house.  They cleaned up and were out of the house in about an hour and change.
    - Christine B.
  • A
    I've used this company several times with good results, and this time was no different.  Their service is quick and convenient, they charge affordable prices, and they consistently show on time for appointments.  The carpets always look much better once they've finished as well.
    - Stefani W.
  • A
    The owner called me three times and warned me that it'll be expensive to get the job done right. They tried to educate me on the differences in paint. He was willing to work with cheaper materials if I wanted to go that route.  I'm still considering getting the work done but he gave me a lot of things to think about. They wanted to be sure that I didn't get taken by someone else and they weren't willing to compensate for quality - which I appreciated.
    - Myke S.
  • F
    Asked for estimate for replacing cord that had a cut. Quoted $60 -$80 and one week to replace. After 1 week called for status - was told 'boss would return my call'. Over the next 2 weeks, called for status and received same 'boss will call you back'. After three weeks 'boss' called and said they couldn't find anything wrong with vacuum. I told them the cord had a deep cut exposing bare copper and needed to be replaced. I expressed my extreme frustration that after 3 weeks nothing had been done. 'Boss' said they would get right on it. After 4 weeks received a message that it would cost $130 in parts and $60 in labor to repair. I called back and said do not repair I will pick up vacuum. Three days later I went to pick up vacuum, as I grabbed it by the handle it fell apart. Two days later I picked up reassembled vacuum. At least they didn't charge me.
    - Michael R.
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Cleaners in New Castle

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