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Auto Repair reviews in Milton

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  • Courteous staff. Quick & easy appointments.  Nice waiting room with WIFI.  All services clearly explained and fairly priced.  We have no issues whatsoever going to Rt 9 Auto. Strongly recommend.
    - richard k.
  • Since the truck is so new, and I tow a camper, I would rather have Honda do these services for now.  Dealer labor is expensive and eventually I will gravitate to an AAA and/or Angies List suggested repair shop nearer to my home (Dover is an hour away).

    Having said all that, the service was flawless. Very efficient.  They were ready for me as we had scheduled a drop-off time on the phone.  My wife drove her car also so we could run errands in the "Big City" while price did their stuff.  They were done within hours, so I could have waited in their seemingly comfortable customer lounge if we had too.

    - JAMES C.
  • The routine maintenance was flawless. 

     It was determined that the check engine light was caused by a software glitch, which was upgraded.  Somewhat aggravating.

    I actually live in Delaware and would rather have had this done at the Dover dealership (parts are not taxed here).  Both are about an hour away, but we had another reason to be in Salisbury that day, so we killed two birds with one stone.  $20 in sales tax was a small objection.

    - JAMES C.
  • All work performed satisfactorily.  They did not charge me for the battery test.  It took three weeks, but they were waiting for fridge parts. The manufacturer actually sent a complete new fridge.  I was not bothered by the wait, we are not camping until Spring anyway
    - JAMES C.
  • I have used CJ's Beach Bays for 8 years.  They are excellent in diagnois of a problem (which is the most importand part of making the right repair); they always only replace the needed part.  They research difficult problems and find the best and most economical means of fixing that problem.  Becasue of that, CJ's has saved me hundreds of $$.  From little jobs to difficult problems they do it all with expertise and thoroughness.  Sometimes you have to wait a few days for an appointment, but getting your car fixed by CJ"s is worth the wait.  They have fixed many problems for me, and I am always satisfied.
    CJ, the owner, is extremely knowledgable and will always give you a clear explanation of the problem or why the repair was needed.  They will also tell you if a repair is not needed.
    - David M.
  • There are not many people in our area who would work on my Porsche, but Carey's would. He fixed the problem correctly, on time and gave the car an evaluation regarding some questions I had. The evaluation and adivice were very helpful. This is a great place for foreign cars!
    - David M.
  • The repair was done properly and quickly. Chris, the manger, will often give special attention by personally driving a car to make sure what the problem is and that the proper repair is done. On my last time the part had to be ordered, so it it took an day, but that is to be expected. HOwever, they saved me about $175 over an other estimate. They also have great prices on tires.
    - David M.
  • My experience was terrible.  I purchased my 2010 Subaru Forester from this facility when it was named "Dover Volkswagen and Subaru" in 2010.  Even though this dealership is 39 miles away from where I live and inconvenient to travel to, I always went to this dealership for my routine oil changes and tire rotation because of their excellent service.  
     This past Monday when I arrived for my 10:00 am at 9:35 am appointment for an oil change and tire rotation I noticed immediately that all the the service personal behind the service desk were different.  I thought, "That's odd" but then thought no more of it.  I got in line behind an elderly woman and noticed immediately that the service clerk was spending an inordinate amount of time at his computer putting in this woman's information.  I waited and waited......and waited.  In the past when there was an unusually long wait the service clerk would either apologize for the wait or refer me to another service clerk.  Neither was done this time.  
    Patiently I waited, assuming he was new and since I am also in the service industry (hotel front desk agent) I understand that sometimes this is the situation with a new clerk learning a job.
    Finally, after about 15 minutes it was my turn.  Again I noticed how long he was taking entering my information on his computer.  A LONG, LONG time.  I realized then he was new and wasn't sure what he was doing.  Although, he never appeared nervous or rushed, he just took a long time.
    Another 10 minutes passed (which is a LONG time to just enter my information in the computer based on my past experiences with Dover Subaru.  I did notice the name "Winner" on the forms.  I assumed they were having some kind of promotion.  I thought to myself, "This guy certainly isn't a winner."  
    Eventually he finished entering my information in his computer, I gave him my keys, and asked him to call me when the service was finished on my car.  In the past I always took the walk over to the nearby Dover Mall while waiting for my car.  They would call me.  The time was usually an hour.
    I went to the Dover Mall.  An hour and a half later, I returned.  I didn't receive a call that my car was finished.  I went to the front desk again and waited while the same service representative spent more time on his computer.  While I was waiting he actually did asked one of his fellow front desk clerks how to do bring me up on his system!  
    He finally brought me up on his system and said my car wasn't ready.  I went upstairs to the waiting room to wait and saw the lady who was in line before me still there!  I asked her "Are you having major work done on your car?"  She said no, just "routine" work.  
    I said to her "Isn't this a long wait?"  She said "Yes" and said she hoped she would get her car soon because she was hungry.  The time was now almost lunch time.  I had been at the dealership almost three hours!  In the past the most I ever waited was an hour and and a half.  An hour's wait was the usual time it took to change the oil in my car and rotate the tires.  Even when I had other work done, my wait time was never over two hours.
    I went down to the service desk again inquiring about my car.  The service clerk handed me a card (that said "Winner" on it) that said "Next oil change and tire rotation e No charge".  He said he "dropped the ball" and was giving me the next oil change free of charge. He printed my invoice out and shoved it to me.  He didn't explain the breakdown in the bill as has always been done in the past when I was at Dover Subaru.  I asked him about portions of the bill at $72.37, which was the highest I've ever received from this facility.   He gave me some kind of double talk which didn't really explain the breakdown of my invoice.  I suspected he didn't know.  I let it go and decided just to pay the bill to get out of there.  
    I was still trying to be patient but the time was now 12:15 pm.  I arrived at 9:35 am!  He said my car "would be ready in a few minutes" and to go around the side to pick it up.  I went around the side of the building.  No car.  I waited another 15 minutes and still no car.  Now I was beginning to think I was being "punked" by a local radio show.  This was unbelievable!  My patience was running out.  
    I went back to the front desk and said "MY CAR IS NOT THERE.  WHERE IS MY CAR?"  He called in the back and said "another five minutes."  It was not 20 minutes since he said me car was "around the side."  
    I went back out again just as my wet car was driven around by a frazzled and angry looking female attendant,  no apology, no explanation.  
    I left thoroughly puzzled.  What could have happened?  The reason I always took the long trip to Dover to have my car service was because of their excellent service.  That didn't happen last Monday.  I just chalked the whole experience up to a bad day by a new service clerk.
    Later in the week, during a discussion with a co-worker who had his car towed to "Winner Volkswagen", I asked him "What is Winner?"  He said "They took over Dover Subaru."  Then I realized what had happened to me on Monday, Dover Subaru, the former dealership for my Subaru Forester was taken over by another company called "Winner."  THAT EXPLAINED A LOT!  
    I never heard of "Winner Subaru Volkswagen" before.  My co-worker explained to me that the former owner of Dover Subaru retired and sold his business.  The former owner was almost always on premises with his dog, who often appeared with him in local ads, apparently was the main reason for the excellent service I and other Dover Subaru customers have received over the years.  
    I have never experienced such a change in level of service from any company in my life as I did last Monday.  I may not have been punked last week but I certainly did receive poor service with a high price.  I will not be returning, even though I do have a card from the service clerk stating that I would get a free oil change and tire rotation on my next visit.  Actually, he should have not charged me for this visit as a result of my terrible experience.  I work in a hotel.  When bad things happens we either give a discount immediately on the invoice of comp the room entirely.  
    The total time I spent at Winner Subaru for an oil change and tire rotation was over three hours, from 9:35 am to 12:46 pm.
    The new owners may call their company "Winner" but they were anything but when I had service done last week.
    - Ronald T.
  • As usual, John was prompt and flawless in his work.  He has since 2006
    cared for both my VW and my Subaru and I cannot praise his workmanship
    more highly.  What you drive does not faze him.  I have seen every sort
    of car from a Rolls Royce and an Aston Martin to a 1936 Buick in the
    shop.  It almost makes me feel like my own cars are from the "wrong side of
    the tracks", yet it does not seem to matter either in the attention or the
    quality of service that I have always received.  This is a TOTALLY
    PROFESSIONAL establishment which simply will not relax its high
    standards in the interests of making a quick buck.  I know it sounds like an
    oxymoron, but ethics and quality are the watchwords in this auto repair
    business.
    - Edward M.
  • I have taken several cars to him over the years. His pricing always seems to be fair too. It is not the cheapest, but he seems to be fair. One problem I had with the car was that it was misdiagnosed. I thought it was one thing and he thought it was something else. I went with his decision and we found out that my diagnosis was accurate and his was not, so he just wound up charging me for the part. That was nice. On top of it he knew that that part was going to be failing soon, it was a CD joint. I knew it was going and I could have got more time out of it so he said, and ldquo;how about this, I will charge you for the part and won't charge you for the laborand rdquo;. I was fine with that. I just got an estimate to have a rear wheel sealed on my car from him and from somebody else and he was a little bit more; may be a $35 to $100 more but I would still go with him because I have a good experience with him. He has always done it when he said he was going to do it. I have always had the car back in time.
    - Michael H.
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Auto Repair Shops in Milton

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