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Professional Work reviews in Manor

  • A
    After some scheduling conflicts due to weather once he came out to my house he was very professional and knowledgeable. He could tell us a lot about our own clock (we didn't purchase ourselves and didn't know much about it). He was able to fix it and helped us move it to where we wanted it.
    - Shellie d.
  • A
    He came back out to help with something else and didn't charge me a service fee, all service trips in the first year after a cleaning are free.  He fastened the clock to the wall to ensure it wouldn't fall over. I'm very pleased and wholeheartedly recommend him to anyone with a grandfather clock.
    - M Carolyn M.
  • D
    The customer service rep behind the counter - Barbara - was very nice and when I asked her if they could take a look at my watch and possible have it repaired, she indicated it would be no problem.  I went on vacation for a couple of weeks so I thought that would give them plenty of time to get the work done.  When I returned, the person on the phone indicated that it still hadn't been looked at and it should be ready within the week and to call them to inquire on the status.  I called and the rep told me it would probably be another week.  This went on for a couple of weeks.  I finally went into the store and asked why it was taking so long.  I was told that the watch had been sent out to Philadelphia.  I also asked why I wasn't notified prior to it being sent out as I could have taken it somewhere else locally to get repaired for a lot less money.  I expressed my concern in that it had been over two months since I requested for the repair and that was less than satisfactory and I was just told that they were sorry and they understand - no explanation, no offer to make things right (maybe even a few bucks off of the service fee).  I picked up the watch a little over two and a half months after I brought it in, and it appeared the watch was working just fine, but it was also returned dirty.  In the past, my jewelers would kindly clean up the jewelry I brought it for repair/maintenance.  I was completely unsatisfied with their quality of customer service (even though everyone was courteous when speaking with me), poor communication, and their price for repair.  I will not be visiting this establishment or recommending it to anyone.
    - Christine B.
  • A
    They were very professional and did the job very good. He said that he's going to check back to see if I have any problems and would come back if there were any issues. I was extremely pleased with them!
    - M Carolyn M.
  • A
    They come out and service my grandfather clock. He does an excellent job! I will definitely recommend them and absolutely use them, again.
    - M Carolyn M.
  • A
    Great experience. I will have them back when I need a new TV hooked up.
    - Gail W.
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Professional Services in Manor

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