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Basement Waterproofing reviews in Manor

  • A
    Basement Pros Inc-Basement Waterproofing, Crawlspace Conditioning, and Mold Remediation
    I'm an out-of-town owner of a single family home investment property in New Castle, DE. For years the house suffered from water penetrating the basement. My current tenants, rightfully so, complained about the water leaking into the basement.......so it was time for me to finally get the issue resolved. I researched service providers & came across Basement Pros through Angie's list. I called to schedule an estimate, then drove into town on the scheduled day & met Todd (Operations Director) at the property. Todd did a thorough assessment of the site and provided a straightforward explanation of their solution, and provided me with an estimate on the spot. I ended up going with the Basement Pros proposal: Install sub-floor drainage system, install sump pump, install window wells & drains. Todd advised me this would be a 2-day job, & also let me know what I needed to have my tenants (family of 5) do to prepare for the work. The adult heads-of-household use a portion of the basement as their bedroom, & the basement also contains a bathroom, laundry/HVAC area, & multiple storage areas. I did my best to prepare my tenants for what I described as "significant work", but in the end they believe I somehow failed them. Here's what is most important.........Basement Pros completed the job in 2 days, just as they said they would. All work was performed as expected. In my mind, everything went as planned. However, as my tenant described it, "the aftermath of the job was not pretty." Since I do live out of town, I did not see the end result firsthand, but some of the things being said by my tenant lead me to believe they were being......shall I say......a bit dramatic. ONE WEEK AFTER THE JOB WAS COMPLETED, MY TENANTS STILL CLAIMED THEIR LIVES WERE IN TURMOIL BECAUSE OF THE WORK DONE. I just could not relate, sorry. Unfortunately, communication between my tenants & myself really went south, & the relationship quickly soured. So, what was supposed to be a very positive event (getting a dry basement), was now an extremely negative event. And to be clear, NOT because of anything done by Basement Pros. A week after the work was completed, I ended up contacting Basement Pros again & shared my tenants' concerns with Todd. Almost immediately, I was contacted by the company's owner, Mike Ward, who assured me he would contact my tenants to review/address their concerns. The next day, Mike & Todd returned to the property & met with my tenant. These guys addressed any remaining concerns & went "above & beyond" to satisfy my tenant. Knowingly jumping into the middle of drama between a property owner & tenant is not easy, nor appealing. Basement Pros handled it all with professionalism & class. They are top notch! I highly recommend Basement Pros.
    - Brian M.
  • A
    Basement Systems USA
    Basement Systems USA sent out a crew led by a foreman named Esteban. The crew had to work both inside and outside of my home while I was working from home. The crew was extremely professional. They left NOTHING around, or inside, my home when they left and other than some noise I couldn't even tell they were there. I would recommend this company and this crew to anybody looking to have work done around their home.
    - Bobby K.
  • A
    Value Dry
    They did a good job. I would use them in the future. They were courteous and cleaned up very well. They were on time and did exactly what they said they were going to do. I was pleased with the overall project.
    - Blane J.
  • F
    Basement King LLC
    To put it simply..... NEVER BOTHER TO SHOW UP.  We made an appointment for Saturday 4/4/15 at 10:00 AM. We have had no contact whatsoever for the reason of "NO SHOW".  There is no excuse for this kind of service from any contractor. He could have called and we would have been happy to reschedule.  Our time is just as valuable as Anthony Pygatt. It is now one week later and we still have not heard from this company. We will not beg any service provider to take our money.  Will never do any business with this company again.
    - Cynthia H.
  • A
    Basement Pros Inc-Basement Waterproofing, Crawlspace Conditioning, and Mold Remediation
    Donnie was great, he kept me aware each step they were taking. The crew worked quickly and even had the dumpster delivered few days early so I could dispose of some things. I was very pleased with the job that was done.  I look forward to any of the rains now. I also like that they sprayed any mold that was found.  I can tell the difference my basement no longer has that damp moldy smell it used to. I really like the Durawalls to they look nice. I would recommend them to anyone, also I believe the did the best job.  I believed their price was fair.
    - Tanya B.
  • A
    Martin's Home Improvement
    They were very good. They were quick with scheduling and follow up. They were also here on time. We called a year later to double check something. They came the next day and I really admired that. Everything was fine. They were mannerly, efficient, and left the place the tidy. They preform good work.
    - Michael R.
  • A
    AJ Waterproofing
    In Delaware:
    Sunday, Roto-Rooter was out and couldn't tell us what pipe was leaking only it might be the foundation.
    Yesterday, I called my local insurance company and Toni gave me 2 people who could at least tell us what we needed to do, no phone call was returned from either person.
    Artesian was out the same day and tested their lines to the house and couldn't tell us anything but it was not their lines.
    - Linda S.
  • A
    Basement Waterproofing Specialists
    They were very professional. Completed the job with a full crew in one day. always asked questions and never assumed anything. Great work and cleanup afterwards
    - Craig T.
  • A
    GRAYDON HURST & SON INC
    unknown
    - Roseann O.
  • F
    Basement Pros Inc-Basement Waterproofing, Crawlspace Conditioning, and Mold Remediation
    No one ever showed up or called to cancel appointment. Lost 3 hours of work in the end. Thanks
    - matthew f.
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Waterproofing Contractors in Manor

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