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Find Top-Rated Magnolia Auto Repair Shops

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Auto Repair reviews in Magnolia

  • A
    I use them ongoing for both my cars. It is very easy to set up an appointment when I want one. I usually go in for routine maintenance and can wait. They have a very comfortable waiting room. They keep you apprised, they don't do any additional work without discussing it with you and discussing the ramifications of doing it or not doing it. They're very punctual. Usually if they say they will be an hour they're within five or 10 minutes to the hour when the car is finished. That is why I like them. It's nice and a clean waiting room.
    - Philip S.
  • A
    Diagnosed & replaced neutral safety switch, tightened cable bracket that made my truck shift like new again, diagnosed whistling /  winning sound and replaced alternator, belt and tensioner. My truck was so hard to shift into gear that now it shifts like butter and I'm not used to it yet so I'm still surprised at how easy it is. I thought there might be so much more wrong with my truck, but Dave and his gray haired associate completed everything quickly and efficiently. I've never been so satisfied with a transmission shop, although they're much more than that! I'll be back, and I'll recommend everyone I know to make them their auto mechanics.


    - Michael P.
  • F
    Tint on the windshield, reflectors and rear lights needed to be removed in order to pass inspection. KCM sold us the vehicle but neglected to tell us the tint would not pass inspection.  KCM agreed to remove the tint and take the vehicle through inspection. KCM removed the tint, however, there were several issues. There was paint chipped off by the reflectors and numerous scratches on the back lights. Additionally, they had to replace the license plate bulb and in doing so, they broke it.
    KCM dropped the car off at our house after taking it through inspection. When I went to DMV to complete registration, DMV said it failed inspection (again). DMV could not tell me why it failed, indicating KCM would have the paperwork. It took several phone calls and trips to the dealership to get the issue resolved.
    On a side note, there was trash left in the car as well as a razor blade. Additionally, staff lacked professionalism which included the general manager.
    This was a very disappointing experience especially considering we had purchased three vehicles from the dealership. We will not be purchasing a fourth.

    - gwen b.
  • F
    I.G. Burton's BMW service department has not earned my respect or trust.  After my warranty expired, there were multiple occasions when after I brought my in BMW for service, my vehicle mysteriously had another mechanical issue that required additional service.  For example, on one visit the service staff pulled the handle above the passenger door window complete out of place on one side and stripped the screws.  They didn't have the courtesy to tell me or to fix it until I noticed it when we were driving away to go home, and we had to turn around and go back to show them.
    On another occasion, I discovered that my hazard lights were not functioning when we were attending a family funeral.  When I brought the vehicle in for service, the car was still under warranty; however, the service woman at the scheduling desk actually told me that I had spilled something in the button on the center console and that it would not be covered under warranty.  She was not the mechanic, nor did she even examine the center console!  This is much like the receptionist at the doctor's office diagnosing and billing for your treatment at the sign-in desk before you ever see the doctor.  I assured her I did not spill anything in the console, and that I was the only driver.  She stated that if it was a malfunction, it would be covered under the warranty, but if there was evidence of a spill it would not be covered.  I was 100% confident that there would be no evidence of a spill, so I left the vehicle fully expecting the repair to be covered.  To my surprise, they called and told me the malfunction was due to a spill and would not be covered.  I authorized the repair, but demanded to have the replaced parts returned.  After picking up the car and inspecting the part, there was no evidence of a spill.  I showed my sales agent who asked a technician to look at it as well, and neither could see any evidence of a spill.  The SALES office sent me a check to reimburse me $300 for the repair.  I felt cheated and was grateful for my salesperson.
    My most recent experience left my car with scratches and the bumper hanging on by a thread after IG Burton worked on the headlight.  The staff at Burton's denied they caused the paint damage and claimed my mechanic who does minor maintenance for me scratched it.  Then after fixing the paint job, they returned my car with an inch or two gap between the body and the front bumper as a result of fixing a headlight lamp and repairing the scratches.  The delivery men who returned my car to me at work told me they wouldn't accept the vehicle in that condition if it belonged to one of their family members, so I refused it. 
    IG Burton then convinced me to file a claim with my insurance company to cover the initial costs of the headlight repairs for which I had already paid around $2500 and the new repairs .  They also offered to cover my deductible because this issue began on Nov. 18 and was not resolved until January after the new year!!  I also had the expense of a rental car (which was not fully covered by my insurance) and the inconvenience of not having my car over the holidays.  After all was said and done, my insurance company DID NOT cover the initial repairs as the staff at IG Burton told me they would when they encouraged me to file a claim. On top of all that, my car heater that worked fine before these repairs now does not work properly! 
     
    I brought all of this up to my salesperson and then to the manager so that they could make it right and to ensure they were aware of what was happening in the service department hoping that would help the next customer.  I took time to meet with the manager personally, but he said that in cases like this, the customer is so dissatisfied that there was nothing he could do to earn my trust and business back,  so he offered nothing in the way of compensation except a sorry explanation that his staff denied everything, and he is standing behind them. 
    He did follow up with an email that they would check my heater and let me know if they did anything to cause the damage.  Yeah, right.   I also asked him to follow up on a problem with my heated seat that was supposed to be addressed with corporate but never was.  He said he would personally follow up, explaining that a woman had been severely burned by her heated seat malfunction.  In the follow up email, the manager explained that both corporate BMW and IG Burton said that the the heated seat mechanism burning through the leather and burning my leg was not covered.   They suggested I have it repaired or dismantled.   Wonder how much they would soak me for dismantling it?  Why would I trust them with my car?
    I would NEVER EVER recommend I.G. Burton BMW in Milford, DE to anyone.
    - Judi C.
  • F
    I needed to have the front bumper replaced on my 1995 Jaguar XJS. Winner Ford was my insurance companies preferred repair facility.
    When I went to pick up the car, I found the bumper was not aligned and they broke both headlamp washer covers and nozzles and some seals were missing. The manager basically told me that was the best they could do.  I had to get they?re repair repaired at a Jaguar dealer which was about 60 miles away in Wilmington Delaware.
    - Tim R.
  • A
    I made an appointment for the next day to inspect my brakes, and although it was snowing the day of the appointment they still kept the appointment. They inspected the brakes and determined what was needed. They agreed to do the repairs while I waited, and I was fed coffee, watched TV and enjoyed pleasant conversation with another couple that drove from Maryland to have their car repaired by Delaware Auto. That made me feel like I was in good hands since they traveled so far to have them work on their car.
    I forget the manager's name, but I'll be going back soon.
    - Michael P.
  • A
    I was having problems with the engine control computer. The mechanic connected his computer to the car and discovered several problems in the engine management system. He gave me a printout with the defective parts to be replaced. All at no charge!
    - Tim R.
  • A
    It's not a large service but everything that they have done on my vehicle has been spot on. They'll call you if there's an issue so you know whether to wait or to send the money for the repair. We've had an excellent experience with them. I think their pricings are reasonable.
    - Noralee P.
  • A
    Scheduled an oil change and tire rotation if needed. They said it didn't need tire rotation. Great! Had a tail light out which they also replaced. Without asking they applied a $4 'coupon' and printed an extra receipt to send in for a $4 rebate. Friendly, competent, and reasonably priced. What more can you ask for?
    - Linda F.
  • A
    They checked out a used car before I bought it. They have done big jobs and small jobs.
    - Ernestine B.
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Auto Repair Shops in Magnolia

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