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Chimney & Fireplace reviews in Hockessin

  • A
    We were very impressed with the amount and quality of the work A. Parker and his crew performed on our home. (Even our neighbors commented on how hard Mr. Parker’s crew worked after the job was completed.) We received three estimates, and Mr. Parker’s was the most thorough and competitive. He was also receptive to our many questions as we tried to ensure we were comparing apples to apples. We were looking to have an exterior door replaced at the same time, and he was the only contractor willing to perform the work himself. (Because the new door would need new framing and paint, it was important to us to have this done at the same time.) Another decision point for us when considering which estimate we should go with was whether to have the paint brushed or sprayed. After reading many different recommendations on this topic, we decided to go with spray (A. Parker’s method). This allowed for two coats of paint where other estimates (brush-application) indicated there would be one. The difference between this and the previous job was immediately apparent — the application was even and reached crevices in our board & batten siding that were missed previously. The scope of the job grew before the job began due to the installation of a new deck and latticework. Mr. Parker and his crew were very accommodating, which we appreciated. They were also very careful with the new deck and we did not need to clean up any paint there or elsewhere. Even after the job was paid for, workers came back to do some additional finishing work that we did not anticipate, but which we appreciated. We wouldn’t hesitate to call Mr. Parker again for other work on our home — highly recommended.
    - Chad F.
  • B
    I called looking for hardwood for cooking.  The phone was answered during normal business hours.  I asked specifically for hardwood for cooking and was told they sell it.  I asked for single species only (i.e., oak only or hickory only) and was told it's a mixed pile.  I asked if there were hardwoods which are not appropriate for cooking (e.g. Locust) and was told "thanks for calling". So, good for answering the phone.  Good for being honest about the variability of the hardwood mix.  Not so good for phone skills.
    The "D" for quality is for selling hardwood for cooking while not knowing that some hardwoods are not appropriate.
    - CHRIS R.
  • A
    The service went great. We love our new fireplace. They even restored the cedar and did it perfectly in the mantel. A crew of five came out and completed the work over 2 days. They did what they said they would, were quick, efficient and cooperative. They stopped the chimney from leaking and replaced the liner. They also capped the chimney. They sold us new logs. They were very patient to make sure we got exactly what we wanted. I had no problem scheduling the service.
    - Margie B.
  • A
    Professional and punctual... they did a good job and on time... 
    they were also fair about guiding me on getting some things done during the warmer weather - instead of trying to do it winter and walking away...only for it having to be redone....
    didn't even want to take an advance for the future work... wanted to accept payment only after completing work...
    once you have engaged a few contractors... you will know that paying after completing the work is hardly the norm... most contractors want to get paid upfront - don't complete the work and you have to keep following-up and if they do show up its like they have done you a big favor...
    unlike these guys...
    Mr. Joe Bass was a pleasure to work with...
    - Sriram I.
  • A
    We had a leak at the bottom of the chimney and had them repair it.  They stated that the Big Deal didn't cover my repairs.  I advised that I had the Big Deal stating that the ad stated they would fix/repair my chimney top to bottom for the price I purchased the Big Deal for.  I went ahead, however, I was not impressed with their advertising method and don't find it very forthcoming.  As far as their service, I guess they did a good job, as I have not had any further issues with the leak.  I am grading the actual service by the men who came out did the repairs.
    - Calvin M.
  • F
    I emailed asked for evil of my chimney on 9/8 they never called me despite my following up with a phone call leaving my phone number and address. I finally realized he had messaged me on Angie list telling me there would be. 7 week wait. I waited and emailed back to see where things stood at which point he asked in message for my address once provided he said he doesn't service Delaware but his service area says Delaware . My thoughts the guy too busy to get proper details last review I saw on him was bid too high yeah he is too busy so he bids high on jobs he doesn't want this was bad experience
    - linda v.
  • A
    We have a very large atrium foyer/formal lounge area which is open to the dining and family room. Jon designed and installed custom built wainscoting, fireplace surround, crown molding. He also built a column and half wall between the formal area and dining room area of the open plan space. Made from solid wood with all carpentry and painting performed on site with their usual efficiency and cleanliness. Jon/Pioneer Builders are our go to contractor who has been extensively involved in the remodeling of our new home. This the fourth project they have completed with the usual meticulous attention to detail and good value. Our neighbors, upon seeing Jon's, work have hired his services too.
    - Michael R.
  • A
    It was a great experience....Kevin was so nice and so responsive. His two employees were wonderful to work with....they were so helpful and polite and a joy to work with....the price was fair....we are completely satisfied and would use them again, and we would highly recommend Kevin's company.
    - Margaret B.
  • A
    Installers arrived on time (a little early in fact) and handled unexpected issues that arose due to an outside provider (electrician) who failed to live up to promised service. Were extraordinarily professional and helpful. Would definitely recommend.
    - Susan R.
  • A
    Based on Angies' List, we contacted flame-tech to obtain a quote for a fireplace insert.  Having just moved to the area, we were familiar with the cost of the insert in Maryland, but not with a company.  We contacted flame-tech by email.  A representative quickly responded and we set up an appointment.  The individual answering the phones was always courteous and helpful.   She would communicate utilizing phones and email.   The flame-tech salesman came out to our house, inspected the fireplace and we reviewed our options.  The price of the installation included extending our gas-line and running 120V line into the fireplace.   The price was competitive.  The installers arrived as scheduled though we rescheduled a few times due to our conflicts and a hurricane.  The installers put-down blankets to protect our carpet.  For a dirty job, they were clean.  The installation took about 6 hours.  The installation went as planned and we are very satisfied with Flame-tech as well as the Regency full view fireplace.
    - Samuel L.
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Chimney And Fireplace Contractors in Hockessin

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