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Explore Our Solution Center for Helpful Basement Waterproofer Articles

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Basement Waterproofing reviews in Elsmere

  • C
    Value Dry
    As far as large purchases go, there's nothing less sexy that the cost of waterproofing a basement, especially in a rental property. I believe that Value Dry understands this, and this is why they have such knowledgeable and polite salesman such as John to help you make an informed decision. Value Dry was the first of three companies that ultimately bid on my job. They certainly weren't the cheapest (to the tune of $2000 - 30% cheaper option), but using the education that John provided me regarding what set Value Dry apart from other companies was why I ultimately agreed to use their services, e.g. level of service, superior products, guarantees, and really just the level of trust that John was able to build in our brief meeting. I never felt that John was trying to upsell me on anything that I didn't need and on more than one occasion he referenced that Value Dry was "going to treat me the way that he would want to be treated". The conversation regarding the work to be done included approximately 60 linear feet of French drain, a well, sump pump, speed drain, vapor barrier, mold/mildew remediation, and finally a detailed conversation around the fact that the old stone that makes up the walls isn't the problem but rather the wearing down of the mortar between the stone walls over the years, to which they could "inject concrete" into those areas which experienced the most wear (this is important later). We worked up a contract on the spot which was negotiated down to $6990, with the option to cancel within 72 hours. I authorized a down payment covering the cost of a third of the work and Value Dry was able to get started within one day which was an outstanding bonus. Because I was unable to make myself available for the completion of the two day job, I authorized the second payment. After seeing the payment post over the weekend, I stopped by the property to have a look at the work, and this is where the experience began its downturn. What I found was the exterior basement door was off of the hinges meaning anyone could have come and gone as they pleased over the weekend, the appliances (washer, dryer, utility sink) were still unhooked and in the center of the room, the vapor barrier was only 3/4 complete, there was a puddle of water in the center of the basement (ironic), and there was mud/dirt from one end of the basement to the other. Not two days before my initial consultation with Value Dry, I resealed the basement floor with white sealant paint, so while you wouldn't have eaten off of it, as far as basement floors are concerned, it was pretty clean. I immediately called Value Dry and asked why my final payment was remitted when the job was incomplete, and they assured me that the foreman informed them that the job was done. I explained my list of concerns and Value Dry was extremely apologetic and planned to send out a team to address the issues the next day. After giving Value Dry an opportunity to redeem themselves, I stopped back at the property the following day. The washer, dryer, and utility sink were reconnected, and the door was put back on the hinges, but nothing was done to address the incomplete vapor barrier, the pool of water, and the overall mud/dirt situation. At this point, I certainly didn't feel that I was being treated the way that they would have done the job in their own homes as promised. I called Value Dry again, and expressed my continued concerns and also began to question the quality of work that I couldn't see due to the vapor barrier that was now covering the walls, specifically the mold/mildew remediation and concrete injections to solve the worn mortar issues. Again apologetic, Value Dry explained that they would send someone out to address my concerns, but that the concrete injections weren't included in the price, which was never made clear to me, and one of the primary reasons that I chose Value Dry to begin with. They originally expressed that they weren't only going to solve the problem of getting the water out, but they were going to attempt to address the root cause where they could. I can accept taking some accountability here as I did not ensure that it was specifically called out in the contract as a unique item. I assumed that based on our conversation, it was simply part of the job. Lesson learned. For our final meeting, Value Dry insisted that I be on site to confirm the completeness of the work. While an inconvenience, I understood their position was that they simply wanted me satisfied with the overall job and to make things right and for this I commend them. After meeting the foreman face-to-face and agreeing on what would be considered a complete job, they were able to finish the work and leave me with a clean and dry basement. At the end of the day, I could only rate Value Dry as "Fair" because I made the decision to pay for superior service, superior products and ultimately a superior experience in what is otherwise a difficult financial commitment. With the added hassle and "incompleteness" based on what I understood the work would entail, in hindsight I could have saved the additional $2000 by going with the other "A" rated Angie's List referral. I don't doubt that Value Dry is a sound company and I do believe that they have every intention of doing things the right way and satisfying the customer. Unfortunately for me, for whatever reason, they just fell short and were given too many chances to "wow" me by making it right the first and second time through. I would have to pass on using them for another job based on what I know I could have saved by using an equally rated company. With that said I do want to again thank John and Crystal for their responsiveness and understanding. Value Dry is lucky to have them both.
    - Bryan M.
  • A
    Basement Pros Inc-Basement Waterproofing, Crawlspace Conditioning, and Mold Remediation
    I am highly satisfied with Basement Pros quality of work and service to customers.  
    I've been living in my house for 10 years, and now want to put it on the market for sale.  But first I wanted to fix the water problem in the basement.  The house is about 90 years old, and there was always some water seeping out from couple places where the walls meet the floor; especially this past summer, when it rained so much.  This was something that I could live with myself, but before I sell the house to someone else, I want to get it fixed.
    I had estimates from three different companies.  The first one (not Basement Pro) seems knowledgeable too, but their price is a lot higher and also for some reason I don't know if I can fully trust the person.  The second company is Basement Pro.  Pete the inspector recommended a similar solution (as the first company) but his price is much lower.  Also, through our conversation, it appears to me that Pete and Basement Pro always want to treat their customers right (which I find out later is absolutely true).
    The third company used high-pressure sales tactics which I totally dislike (on the other hand talking to Pete was just like having a friendly conversation).
    Work began at 8:30 in the morning.  The crew chief (Donny) has I believe over 25 years of experience in waterproofing.  His crew members are all courteous and hard working.  I was home the whole day so I was able to see the way they worked.  The drainage system was installed in one day.  The concrete floor that was poured back looks very smooth.  
    Also, after knowing that I wanted the sump pump discharge to be directed away from the backyard in order to keep it dry, Donny was glad to dig a trench for about 40 feet to run the discharge pipe underground so that the water now goes out to the street.  This was done for me at no extra cost.
    ******FOUNDATION REPAIR******
    When I bought the house 10 years ago, the previous owner covered 75% of the walls with new panels.  I was happy to buy a house with a finished basement, but it turns out that the foundation walls behind the panels were actually having a lot of problems.
    To install the drainage system, the crew had to remove the bottom part of the panels.  The original idea is that once the drains are installed, the panels will be put back together.  However, we could now see that there are cracks in multiple places in the foundation walls.
    Mike (owner of Basement Pro) came with Pete couple days later and did a thorough examination of the foundation problems.  Obviously I was very concerned about how much it would cost.  I was prepared to spend the money on a drainage system, but I didn't think there would be any cracks in the foundations.  I was also upset as there were signs that the previous owner intentionally tried to hide the problems behind the wall panels.
    Mike must be sympathizing with my situation, so he said they would repair the foundations at a lot less than the market price to make it affordable for me.  
    So the crew came back two weeks later.  The foundation repair included installing 12 carbon fiber straps (which when bonded to the foundation walls will make them a lot stronger), filling the cracks with grout, some digging outside the house, and putting up white shiny panels (called Durawalls) that brighten up the whole basement.  The work needs 3 days.  Normally all these have to cost a lot more, but I really thank Mike for understanding my situation and making it affordable for me.  
    I highly recommend Basement Pros.


    - Vincent L.
  • A
    Basement Pros Inc-Basement Waterproofing, Crawlspace Conditioning, and Mold Remediation
    unknown
    - Michael M.
  • A
    Basement Systems USA
    I called, they came out when they said and gave me a correct estimate.  They came back on-time and completed the job on schedule.  It was very smooth.
    - Eric Z.
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Waterproofing Contractors in Elsmere

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