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Appliance Repair reviews in Elsmere

  • A
    AAA Stan's Appliance Service
    Stan's fixed the problem, explained the issue that had caused it, and provided (when asked) advice on cleaning the dryer vent. The technician was highly professional, extremely polite, and very helpful. Would not hesitate to use them again -- everything you would want in a family-owned local business.
    - Iain C.
  • A
    County Appliance Svc
    The experience was excellent. The technician call was scheduled efficiently, Isaac arrived well within the window of time I was given, and he carefully explained the possible causes of the problem. He had clearly prepared to work on the specific model we have, and he recommended taking the most conservative approach before moving to more extensive, and expensive, options, if needed. It turned out that the first fix worked. I was very impressed with his professionalism, his clear pride in doing the job as efficiently as possible, and his care to explain the process. The cost of the visit and installation of a part were very reasonable. I highly recommend this provider and would use them again myself.
    - Iain C.
  • B
    County Appliance Svc
    The technician was professional and nice; spent about 15 min to check and tell me my appliance was not worth repairing. This was a shock in itself; as I was not ready to get a new refrigerator - I was hoping something could have been repaired. I felt a bit rushed by the technician, but overall it went ok.
    - Barbara C.
  • F
    Mr Appliance of The Delaware Valley
    Calling them for the washer repair turned out to be a mistake.The same technician came out and could not find any problems. The washer had overflowed several times, but he could not find the problem. He said it might be the sensor but wasn't sure. We were charged for the service call; another $90. The washer did not display any issues for 2 weeks when it began to overflow again. I called Mr. Appliance to inform them that they did not fix or identify the original issue and was wondering if they could come back to take a look before I post a review of their services on Angie's List and the Better Business Bureau. I also asked if I would be charged for the visit and they said, "No, but any parts or repairs that need to be made we will be charged for." This made
    sense to me and was perfectly fair, so I said ok. The next technician they sent was a senior technician and he identified the
    problem within 10 minutes. He checked his vehicle for the part, but did not have it. I then asked him how much it would cost to have the repair and he stated that it would be the part, and the install and that it would be around $180. I couldn't believe it. I then informed the senior technician that I would just buy a new washer for that price and was going to post the review. He understood and asked if he could call the office to see what he could do. I said, "Sure." He came back smiling and informed me that I would not be charged for the part or the install. I was ecstatic! I was thinking that I was going to end up doing a positive review of their service. They called a week later to inform me the part was in, and was scheduled for today. I had a feeling that they would end up trying to charge me for the part and service so I called them to confirm what was told to me and the person on the phone informed that what I wasn't going to be charged for was the diagnostic fee that I had already paid for. I informed her of what the senior technician had said and she said again that we would be charged for the repair and install. I then cancelled the appointment and I am going out to just buy a new washer today. I am a very fair person, but I just don't like being lied to. I had informed the senior technician that I would just buy a new washer instead of paying for expensive services on a not-so-old washer but was informed that it would be free. If Mr. Appliance had stuck to their word, I just would have posted a review that they charged too much for their services and moved on. I am just annoyed that I paid $80 to have them do absolutely nothing.
    - Dorothy S.
  • A
    AAA Stan's Appliance Service
    No problems at all.
    - Donna S.
  • A
    ABC SALES & SERVICE
    They are excellent and are very professional. They are very good to work with and are good honoring any repairs needed, many times the same day. I would highly recommend them.
    - Mary C.
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Appliance Services in Elsmere

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