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Basement & Foundation reviews in Claymont

  • A
    Excellent. A crew of 3 worked from 7AM to 6:30PM. Removed the old concrete, did all work as explained in the estimate and cleaned up the work area before leaving, all in the same day. We were very happy with the workmanship and would definitely recommend them to our friends.
    - Charles Z.
  • A
    We called the professionals at Basement Systems USA after we saw our wall starting to crack from moisture. After much research for a company we found their information and plenty of wonderful reviews (all true). We called to set up an appointment and the gentleman Scott Beard we spoke to was extremely polite and very accommodating. He came out the next day. He was extremely through and was at the house two hours performing an extremely detailed review of the damage. Hi write up was very precise and specific and the estimate we received was fair and right on the money. He was just a very friendly and sociable person and we knew right away that we wanted to hire them for the job. We called him next day and he promptly sent the contract over. The contract was very straightforward and fair and the required deposit was very reasonable. I liked that they didn't expect full payment until the job was done, inspected and approved by all parties. As soon as the contract was signed and the down payment was confirmed they got our appointment set up with the foreman for him and his team to come out immediately. Sean Ryan and his crew were extremely professional, friendly and punctual. They showed up on time, laid plastic down to prevent tracking dirt in (we have carpeting), covered the furniture in the effected area and kept their equipment in one place to avoid clutter. The job was supposed to be done in one day but once they got behind the wall they found additional damage and black mold. Even though this was not part of the original problem (understandable since you can't predict what you will find behind the wall), they offered to eliminate the mold and make the additional necessary repairs. The price for the additional work was also very reasonable. Even better was that they said they would get everything done without having to make another appointment for the new project at a later date if they didn't mind them coming back the next day (Saturday). They worked until dark and got the majority of the work completed. As promised they came back on time the next day and finished the additional work promptly. They did a good job cleaning up and made sure we were happy with the work. The wall looks great (I want to do the whole basement like that now) and the sub pump is working great. We have had no more moisture or water damage. Needless to say we are happy with the final product and appreciate their professionalism and concern with our needs. They went above and beyond (especially by coming out on a weekend to fix an unexpected problem) to get the work done in a timely fashion and with great results. They also have electronic equipment (i.e. iPad) to print out paperwork and take payments which makes it easy if you don't like writing checks. Overall we are very satisfied with Sean Ryan and his crews work, Scott Beard's help in getting everything set up and the whole company for helping us solve our problem. We have already recommended them to my parents and would recommend them to anyone who needs assistance with their basement.
    - Melissa M.
  • A
    I had just purchased my house in November and during closing the seller mentioned that "if the gutters aren't kept clean, a little water comes in in the corner of the family room downstairs".  Really?  Now you mention this! So we had a few days of rain and the sump pump went off a few times and next thing I know there is water in the corner of the finished basement.  I was sure there was a bigger problem than I could see and called Morgan.  He came out within a day or two and showed me areas in the basement that didn't have paneling that had black mold growing on it. He also said that the water coming in wasn't from the gutters.  It was ground water coming in the bottom of the basement and washing dirt in with it.  The basement already had a sump pump and a partial french drain already.  He pointed out that the piping they used, the black piping, would clog and they no longer use that.  He also said that the drain should go around the entire basement and have 2 clean outs and another sump pump.  The existing drain would have to be jackhammered up and the old pipe removed and completely redone. They couldn't attach the PVC pipe they use now to the black pipe and he wouldn't anyway because the black pipe clogs.   They would take down the exterior walls and remove any mold that might be there.  I had a bad feeling about this basement from the beginning and agreed to have it done.  He started the very next day.  They put plastic up to keep the dust and mold spores out of the house and started removing the walls.  They also kept a machine going the entire time to keep the mold spores from contaminating any further. The walls were, quite literally, covered in black mold from floor to windows behind the paneling.  Even the interior walls that divided the rooms had to come down.  They weren't as bad.  The mold was only about 2 feet up those walls.  They removed a basement window and everything was taken directly outside.  Nothing was taken through my house.  It took them a day to remove the paneling and sheetrock.  The next day they jackhammered for a full day and the next day for a 1/2 day and they started laying the pipe.  They discovered that the pre existing drain was clogged on one side.  Whoever had installed it had done an okay job up to a point.  There was one section where we can only assume they ran out of gravel and threw dirt on top on the pipe.  It was in this section that it was clogged.  I had noticed that water never did come in the sump pump on that side.  I watch everything they did and they did a very nice job of installation.  Everything was done exactly as it was supposed to be done. They drilled holes in the block wall to allow the wall to drain and put mirror drain along the wall so it would not clog up.   They even put a layer of plastic on top of the gravel to help keep the cement from cracking after it was poured. The next day they came in and scraped the block wall and treated the walls with a mixture of bleach and peroxide.  They also painted the wall twice with Zinsser paint.  The guarantee I was given was also transferable.  So if I ever sell the house, they are covered under my guarantee.  They will also come back the first 2 years and flush my system out for free if I want them to.  I had waited to put a review online until we really had a hard rain.  Last night it was a downpour.  You could hardly see outside it was raining so hard. It went on for hours.  The sump pump went off every 3 minutes.  I was timing it.  This morning it was every 9 minutes.  Now it's far less. I also found out from a neighbor that the houses were built on top of an underground spring.  A little something else the owner neglected to mention. The sump pump he installed is MUCH quieter than the one that was there.  The one that is there can be heard throughout the entire house when it goes off.  You have to be standing next to the one he installed to hear it.  I had a water backup on my original sump pump and asked it we could put one on the second one.  Jim said "no" because with both of them going off I wouldn't have water pressure.  So he put a battery backup on the second one.  I had a plumber in who was talking about the sump pumps and he looked at the battery backup and said "Oh, this is a Marine battery.  They are good batteries.  They last quite a while. He did good by you".  So all in all, I was very pleased with the job.  Just be aware, if you have a french drain installed and have to have walls taken down figure in the price of an electrician to put all your outlets back on the walls because once the walls come down you're left with wires and outlets hanging everywhere.  That cost me an additional $800.00.  Every time I had a question or had to contact Jim he either answered immediately or got right back to me.  After they had painted the walls I had gone downstairs that weekend and noticed some brown staining coming in the wall.  I called on Sunday, not thinking I'd hear from them till the next week.  It certainily wasn't an emergency.  But Jim called me right back.  He wanted to make sure everything was ok.  Apparently the staining is normal.  We are in an area with a lot of clay and the Zinsser paint isn't a stain blocker.  It's for the water.  He also said not to be surprised if in a few years I see some mold start to grown on the walls again.  They can always treat and repaint them for a nominal fee.  So I had the basement refinished but left all the outside walls exposed so if there is ever a problem again I will know right away.  The walls look fine just painted white.  Much better than that awful paneling. I also keep a dehumidifier running all the time.  So far so good.
    - Patricia W.
  • A
    Quote: Scott was prompt to contact me to schedule an appointment for a quote.  He arrived on time and emailed the quote within 24 hours.
    Work Day: I  scheduled a date/time for Scott to start the job.  He was friendly, on time, cleaned up after a days work,  and was very professional.  His prices were reasonable and he provided the final invoice on the last day of the job.
    This is a very talented Mason and I would recommend him to anyone in the area.

    - Jodi A T.
  • A
    Phil contacted me by e-mail and asked for pics of the two cracks. I snapped some pics and sent them. He said he knew that injections would fix the crack. He didn't tell me that they would be jack hammering my floor. That was a surprise when it happened. I was expecting it not to leak again, but I guess if it ever does leak it wont leak across my floor like it has been.
    Both injections went through the whole wall to the outside.
    I was advised to leave the injection ports and epoxy on the wall, although Joe did say that I could carefully hacksaw the ports not disterbing the epoxy. I opted to carefully cut the extra length of the ports off. There was some extra urethane, but I squirted a little more water to active the liquid urethane--so it closed the ports up.
    I then scuffed up the epoxy with sand paper and painted white. It looks great. I just need a good rain to test it. They cleaned up well.
    5% Angie's list discount and another discount for cash.

    - Dana C.
  • D
    Didn't show up. 17 July 2014 Thursday 10am.
    My time is valuable.

    There was a message left on my phone on 7/14/2014 to set up an initial appointment. I called to set up an appointment 20 mins later to meet the inspector on 17 July 2014 Thursday 10am. There are no other messages from this area code. Maybe this company should keep better records.

    I wouldn't have gone with this company anyways. I didn't like the flexi-span system to fix my cracks-another company had demonstrated the process to me. It seems like it would just cover the crack. I pretty familiar with sealing, since I've been sealing aircraft for almost 10 years. I went with urethane injections that filled the cracks all the way to the dirt outside and french drains. I have poured concrete. The cracked areas were from a rotted window and where the roof drain was not installed properly. Eventually, water made it in though those areas.  Fix the cause of the water first, then seal the crack.
    - Dana C.
  • B
    It went well. Mike was very nice. Unfortunately, I'm not interested in attaching foam to my concrete wall or punching a hole through my floor. I didn't think that was necessary. Flexi-span has a 10 year warranty. To me, it's just covering up the crack and they still talk about the repair leaking later on. I think, in my case I'd be happy with urethane injections with a lifetime warranty. I have fixed the issues with excessive water outside--rotted window and water drain from the roof not draining away from the house.
    - Dana C.
  • A
    Pete was really nice. He is a former soldier in the military and appreicates the service of veterans of the military.
    He offer to fix two cracks with carbon fiber straps. From my research, straps are used to stop cracks from cracking when the wall is caving in.The cracks are vertical--not horizontal (as would be if the wall was caving in.) My pour concrete wall is solid. The cracks were caused by shrinkage of the concrete , rotted window, and bad drainage from the roof drain pipe--all fixed. Also, Pete was going to apply the straps over the crack. Usually, again from doing my own research, straps go from the top of the wall to the bottom to stop horizontal cracks from getting bigger. I don't want to just cover the crack. Water can gather behind the strap if the crack isn't sealed properly. That's why urethane injection was right for me. I went with another company who offered that method and a lifetime warranty. Conduct your own research to see which process is best for you.
    - Dana C.
  • A
    Everything went great.  They were on time, employees were very nice and moved the heavy pieces that I could not move. They went out of their way to help.  The house was left clean and the outside was spotless I thought I would have to go out and pick up the extra gravel that was on the ground they took care of everything. I am very pleased.  The very first night we had rain and I had no water in the basement.  I would definitely recommend Adam Basement.
    - Deborah M.
  • A
    It went really well.  Everyone was very professional and extremely helpful with the problems in our crawlspace, and tried to suggest the best methods for fixing them on a budget, since we had just bought the house and this was somewhat of a surprise purchase.  The work looks great and our crawlspace no longer makes smells and just seems much healthier.   I was also able to make an appointment quickly and easily.  I really appreciate the help and would recommend the Basement Professor (and this deal) to anyone who needs basement or crawlspace help.
    - Margaret C.
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