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Moving reviews in Camden

  • A
    The brothers from J Bonnie and Sons are really caring, professional and especially accommodating. They moved us in a timely and safe manor. It was a huge residential move of about sixteen thousand pounds. I went out for estimates and they came back in the middle. I was impressed with their initial walk through and Jeff's honesty about costs. His crew was incredibly helpful and respectful of our family as well as our belongings. These folks went out of their way to make us happy.
    - Tracey S.
  • F
    During the unloading a piece of furniture was being turned to carry up staircase, causing a gouge in newly laid, less than 18 hours prior, oak flooring. The attitude of the crew was dismissive at best. The appalling portion is the REPREHENSIBLE, behavior of franchise owner Frank DiGioia. His outright anger and disrespect are intolerable, how he is able to maintain his franchise is beyond my imagination. Please read the following email recount to Two Men and Truck corporate, as well as photos of damage. Please note, an offer of repair was made, however deemed unacceptable, which is when aforementioned behavior ensued.
    Sir or Ma'am, 
    This shall serve a s a formal complaint. My wife and I used your franchise located in Dover, De, on 22 February 2014. Although the crew sent to us was 20 minutes late, they were pleasant enough. The loading process went relatively smooth. However during the unloading there were issues, which continued through today with the franchise owner Frank Digioa, which shall be addressed also.
    While unloading into residence, no protective covering was placed on hardwood flooring, which had been completed 18 hours prior, in otherword new flooring. The crew was moving a couch through the entryway, the couch had been stood upright, at base of stairs. When the movers were trying to line up couch to take up the staircase, a scrapping noise was heard, they ceased movement briefly, and then resumed, causing further scrapping sound. They proceeded to move couch without concern, nor verbal acknowledgement of same. When pointed out to the crew, their response was neither apologetic, or empathetic, more so seemed dismissive. One of the crew members asked if I was sure that damage wasn't old. When he was advised that flooring was completed 18 hours prior, I was met with a dismissive reply of "That's what insurance is for". 
    The crew completed unloading furniture and began to set up same in master bedroom. During this time one of the crew members prepared bill for services, and remaining crew neglected to finish task of set up. 
    The bill completed, as well as damage form. I was advised that it would be submit upon their return.
    On 25 February 2014 received a message from Jen Digioa regarding damage. I returned call and subsequently spoke with Frank Digioa. Mr Digioa advised me that they would have a repair person come to fix said issue. I advised him that I would use my own contractor, and they would be responsible for payment. I understand this may be a little unorthodox, however, with flooring having been finished 18 hours prior, the original contractor should perform repair, for continuity of quality. I advised Mr. Digioa that I would forward photos of damage, as well as invoice from my contractor, to which he agreed would be paid in full upon satisfactory completion of repair. 
    Mr Digioa was also advised that payment to him was placed on hold/indispute until repairs completed, and paid in full, to which he also agreed. When contacted through your office, I shall forwar any documented communication as well as photos.
    Which brings us to this morning. I received a phone call from Jen Digioa at 0825. Ms. Digioa informed me of their contractor, and how the insurance paid for repairs. After listening to her details, I advised her, I would be using my own contractor, at which point Ms. Digioa began speaking over me in an agitated tone of voice. Ms. Digioa would not allow me to complete my statement, to the point of my advising her that if not allowed to complete my statment I would be hanging up, and investigating further options, up to litigation. Ms. Digioa continued to speak, I subsequently hung up. 
    At 0828 Mr Digioa called me in confrontational and agitated tone. He advised me that no one speaks to his wife like that, and that I could call anyone I wanted, and he was not paying for any damages. Mr Digioa then hung up. At 0829 this date, I returned a phone call to Mr Digioa, who gave the most unprofessional display of customer service I've seen thus far. Mr Digioa continued to express himself in an extremely agitated tone, and began to use aggressive explicit language, i. e. telling me to "F*** off", "I don't give a F***, I'm not paying F****** thing", and ended conversation before hanging up on me with "Go F*** yourself"
    I will tell you that this is UNACCEPTABLE!!!! I am appauled by this lack of professionalism. At this point it is not even about the inconvenience of damaged property/goods, it is the abhorrent treatment and customer service given by a franchise owner. Behavior such as this should not be tolerated in the business community, nor will it be tolerated by me. And based upon Mr Digioa's level of agitation, statements and irrational behavior on the phone, I also have concerns about the safety of my family and property.
    I shall be filing complaint through the Better Business Bureau, as well as state consumer protection/affairs office. You claim to meet and exceed customers expectations, as well as treat possesions and customers with care and respect. Sorry to say that this franchise, especially it's owner, Mr. Digioa have fallen very short of this mark. I can say with certainty that I would not recommend your company, and have been sway from using any moving service should the need arise again. ?
    - Maureen G.
  • D
    unknown
    - Paul A.
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Moving Companies in Camden

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