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Plumber reviews in Bear

  • A
    Excellent, Martin and his crew are very professional, punctual . Laid drop cloths down every day as well cleaning up every day Did everything they said they would do. Couldn't ask for a better job. I would recommend Martin and his crew. Terry and Peg Wheatley
    - Terry W.
  • A
    James the technician came out exactly on time. Our water heater was acting up and he confirmed it was 18 years old and we figured we be replacing it. We had some questions after the fact and owner was responsive and helpful. Specifically we wanted an 80 gallon one and we went down to a 50 gallon because the newest 80 gallon ones come with a heat pump and have proven to be expensive and problematic, with manufacturer not honoring warranty or a shortage of pros who are not equipped to deal with issues that arise. Owner suggested adding a mixing valve which increases capacity and so far our needs have been met. We are considering installing a 2nd unit bit opted to wait to see if it's even necessary. Price was reasonable and no issues so far.
    - Elizabeth R.
  • A
    First, can I just comment on how professional Mr. Rooter was from the very first phone call to schedule service. Since it wasn't an emergency, they had me choose from selected "2 hour windows" where they were committed to arriving. They sent a text with a photo of my expected tech (what a great feature so you know for sure who is coming to your house, especially these days), and emails as reminders. Plus the tech (Zach) called when he was ready to come and asked me if the time was still ok with me. How convenient! He put little booties over his shoes each time he entered my home. He was clean in appearance and personable from the start. Truly very friendly and I felt comfortable having him in my home. Zach has 15+ years experience according to the little bio Mr. Rooter sent me ahead of time, and it shows. Jacob, his trainee with a few years experience, was on his way to becoming independent very soon. Just needing to learn the Mr. Rooter ropes. I wanted a kitchen sink sprayer installed. Love those handy things but never had one because for some reason my dishwasher's aerator was located in that same spot. Zach explained to me how things have changed over the years, showed me how the sprayer and hose would connect under my sink so that nothing would back up, and all in a manner that I actually understood! Then he and Jacob worked together very quickly to get my sprayer installed and and working. Who knew such a small thing could bring so much joy. While he was there, Zach asked if he could inspect my plumbing or if I had any other concerns. I mentioned my toilet made bubbling sounds for quite awhile. He said he would take a look. I thought maybe something was caught in the line. He inspected with a camera but told me he doubted that was the case as usually if there was an air pocket or something with the sewer, I would also hear bubbling in my shower and sink in the same bathroom, which I never have. After camera inspection was complete and nothing was in the line, and since my toilet was 22 years old, he suggested a new one might be in order since I didn't like plunging it. He told me he could install it at that time if I wanted it since it was in the window of time allotted for me and he didn't have another call to attend to right away, or he could come back at another convenient time, whichever I chose. (There is some sort of good discount to have work done in the same day, so that was a plus!) Well, he and Jacob had 2 styles (round or oval) of Kohler toilets to choose from on his truck, high efficiency (half-flush and full-flush) with "quiet-close" toilet seats included to boot. Those seats are awesome when you have kids who just slam everything down, ha. I think they had that toilet done within an hour from start to finish! BTW, this was written by the woman of the house, but Zach willingly spoke to my husband over the phone about the toilet while he was here, so I didn't feel any pressure to make a decision on my own. So now I am scheduling a time for Mr. Rooter to come and install a sink basin in my garage for dirty clean up jobs. Zach was able to figure out how everything would connect from my basement and inside bathroom to my garage. He also said he would do a full sewer inspection with his camera when that happens. Can't wait....really. They are knowledgeable, professional, respectable, and very nice too!
    - Christian T.
  • A
    We had a vision of changing our master bath from an ugly room with a huge unused bathtub and no storage to a modern room with a smaller tub, a modern tiled shower and a cabinet for storage. Josh figured out how to do this for us. He has a talent for visualizing the result, making changes as he works as necessary. He is a very talented person. Josh can look at something and know immediately whether it will work and how to do it. Normally I hate having men working in the house, but Josh and his assistant Phil were fun to have around. When they were finished we (and the dog) missed them. We encountered a couple problems with vendors during the process, and Josh was immediately on his phone trying to resolve the problems. Josh shared many ideas with us. Some we liked and some we didn't, and he didn't take it personally when we didn't like an idea that he proposed. The renovation of the bathroom included: new bathtub, new tiled shower, new cabinets installed, new vanity installed, plumbing relocated, light fixtures installed, floor tiled, toilet installed, and room painted. We would definitely hire him again. We have confidence in his ability to do pretty much anything.
    - Linda P.
  • A
    Dermot Hagan is the man behind Emerald Isle. He lets you know exactly what he is going to do, and what parts he will be using, and then does exactly what he says. He is not cheap, but competitive. I have used him on two occasions and was pleased both times.
    - Steven M.
  • A
    Everything turned out great. I think his pricing is good. I have been conjuring up information from friends of mine as far as work that they need done, just so that I could reference him. He is exceptional.
    - john c.
  • C
    They were fine! I would try to look around for someone else with better quality and better service. The technician that came just seemed like he didn’t want to be there.  He was in a hurry, he did this, he did that and kept complaining the whole time. It was like he did as little as possible. Was pretty expensive for a half an hour’s work.
    - Mark P.
  • A
    Mike had a real concern for the quality of work. He set a time to come out to do the work and showed up when he said he would (no appt. window of several hours). He took time to explain what needed to be done, was able to obtain the necessary replacement parts, finished the work quickly, made sure we were happy with the fixes, and cleaned up his work area. The cost was reasonable and he was easy to work with.
    - AMY M.
  • A
    Very well! From the initial call for service to service completion, this was a wonderful experience. Tyler , the technician was very personable, professional and efficient in removing our old water heater and installing a new one. He was informative regarding various options available for my home without using any unwanted "sales pressure". The work area was left extremely clean. Tyler took time to show and explain the new unit and to answer questions I had.
    - marie b.
  • A
    The company took the time to answer my questions and help with my anxiety over the large plumbing job. The showed up on time and did a great job. *****On a side note, which had nothing to do with my positive experience with DE Plumbing, I do not recommend Fast Action Landscaping, that worked with DE Plumbing. He gave me a landscaping quote and I agreed upon price and date to get my yard back in order and they were a no call and no show.
    - Pat K.
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Plumbers in Bear

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