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Roofing reviews in Washington DC

Real People ~ Real Reviews ~ Real Results

  • They were very responsive and performed the job quickly at what I thought was an excellent price. They did miss a couple of tiles but they came back out very quickly and finished. I would definitely hire theM again and recommend them to others
    - Craig M.
  • Marvin was on time and speaks the truth. I recently moved into a home in DC and Marvin found serval issues with my roof and leaking skylight. He sent the quote promptly later that same night and was honest about his availability. Overall I recommend him to anyone looking for honest roof work!
    - Chris J.
  • An unexpected rainstorm moved in right after the roofers had removed the roof, which meant that leaks soon developed into the building. It could have become a disaster but Marvin's team put in extra hours over the weekend to finish the roof, and then he sent people to repair the interior damage that had been done, at no extra cost. He was very easy to work with and responsive. Much appreciated!
    - Tamara A.
  • It was not the cheapest, but they were willing to negotiate and most importantly kept to the contracted price. Tom Keehn the owner was very hands on and friendly. Victor the foreman was easy to work with and very good in communicating all that's going on, once the job got going. They brought in extra help as needed, and that was appreciated.
    - Stephen K.
  • The job was big and involved -- to reconstruct rotted gutters with soldered metal to direct water to the downspouts, to repair the mansard/turret, and replace shingles with new slate shingles. MG Roofing was very professional throughout the process. Very prompt replies and kept me informed each day with photos. Was there when they said they would be and was quick to address any concerns or questions I had. The end product looks great - very happy.
    - C J.
  • Marvin’s people do great work. Very professional. If you look around you will find that MG Roofing has the best prices in town, and as other reviews also show, they do great work. Highly recommend them.
    - Kevin M.
  • At first, it was fantastic. It was so good, that I invited my neighbor to join me in getting our gutters replaced at the same time. Shaun, our salesman gave us a nice deal since they could do two jobs from the same spot. We were told it would be 7-10 days from the time we signed the contract until the time the job was complete. By day 11, I called and indicated that I was worried I hadn't heard from them (I'd lost track of time). By this point it was the 28th of September, so I explained that I had an appraisal on the 5th of October . He told me they'd do all they could to get it done, but made no assurances. I found it bizarre, it was not much gutter nor was it much work. Finally, I got a call telling me that they would be at my house on Monday, October 1st. I teleworked waiting. They arrived and began on my neighbor's house at about 3:pm. I had to leave for an appointment, and as I was leaving I asked the installers if they were going to do my job too? They told me no, and that I should call the office. So I called the office, and left a message for Shaun. He called back about an hour later and asked "miscommuniication?" because he was told by the installers that they intended on doing my house. It was weird, but no problem I was just relieved to get it done. THEN, I got home to see that they only did half of the job. Right now, I have 2 different colored gutters. So I called Shaun who told me he was "furious" and that he'd get to the bottom of it. Then he had a funeral and couldn't get ahold of the contractors. And then told me he'd call me but then just not call, SO I was supposed to have the appraisal today, but I postponed until Monday in order to give them time to fix this mess. I called the main office to try and speak with someone who might know what is going on. I was transferred to a guy named Dave, who asked me if he could help, heard my story and then said, "I don't have anythign to do with gutters" and hung up. I called back, with the hopes that he meant to transfer me, and no one answered. I feel like Shaun: furious.
    - Kimberly K.
  • Estimater called and said he'd do the estimate. When i explained it was an historic district and needed specific types of materials, he said "no problem." When i explained that someone needed to be home so he could do accurate estimate for the back yard gutters, and offered to schedule that visit at his convenience, he said he would provide the estimate without such a need. He never showed up as far as i know, and I have never received an estimate. Ridiculous waste of my time.
    - Patrick C.
  • I was so impressed with the customer service and the work done. When I called, they told me there were booked for the next week but then realized they could come before because they would be nearby for another job. He was courteous, punctual, diagnosed and fixed the problem immediately. He did a good job of explaining to me clearly and succinctly what the problem was and how to address it. Would most highly recommend.
    - Susan G.
  • The estimator, Rick, did a great job in figuring out what needed to be done to fix my gutters. Aerotech has an unusual approach to doing business. Although they notified me one day in advance of their coming to do the job, they would not and do not provide a time window. Therefore, a customer must be available the entire day if they want to be present during the work. The customer service staff at the company insists that there is no reason to be present and that the workers can do the job without the homeowner being there. This turned out not to be the case. Two workers arrived at 12pm on the day specified. They did a very good job fixing an existing gutter and installing a new one. However, as they began installing gutter guards, I noticed that they were not copper which I paid for as part of the contract. I showed the installer the contract, and he agreed. Someone in the office failed to include the proper parts. Therefore, the installer said he would inform his supervisor who would come back at an unspecified time to rectify their error. The next day, I called customer service (Heather) who informed me that their records indicated showed the job was completed. I explained what happened and she said she would contact the supervisor to fix the problem. I made several (at least 4) more calls to the office to get someone out to finish the job. They installer had also left off the bottom piece of the downspout that directs water away from the house. One FULL week later, a supervisor (Steve) showed up without notifying me in advance that he was coming. The customer service office stated that I would be informed so I could be there. He installed the gutter guards that were missing, and the foot of the downspout. However, he did not use copper on this part, even though I had paid for it in the contract. He replaced it at my request with copper. Again, had I not been there, then the wrong part would have been installed once again! There is a major communication breakdown present in the company. No matter how many times I called the customer service office and spoke with either Heather or the other woman, nothing happened for a full week in terms of either calling me back or actually showing up. My experience proved that, in fact, the customer must be present during the work to ensure that is was done properly. Had I not been there, I would not have known that the wrong gutter guards were installed since they are not visible from the street (or later, that the wrong gutter bottom piece was not copper). The good: the quality of the repair of the old and installation of the new gutter and downspout; reasonable price. The bad: no window of time provided for job to commence; failure to complete the job with the proper materials; failure to properly report on the incompleted work; failure to follow up without my intervention; failure to ensure quality control without my intervention; failure to adhere to contract materials requirements; failure to communicate with me unless I continued to call them.
    - William M.
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Roofing Contractors in Washington DC

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