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Mattress Store reviews in Washington DC

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  • After doing some initial research online, I walked into Mattress Discounters to try out some mattresses and try to pick one for my wife and me. When I entered, I browsed for a few minutes before being politely asked by Raja if I would like assistance. I described my situation: I'm 6'1and quot; and 160lbs, my wife is 5' and barely 100lbs. She likes supersoft beds; I like very firm beds. I told him I wanted to spend under $1000. Raja thought for a moment, and then directed me toward 2 initial options, both from the lower-end (and less expensive) line. I tried both and Raja did an excellent job explaining the mattress technology and asked me several good questions about how the mattresses felt. His questions helped me focus my thoughts and he was very focused on my feedback, rather than on selling me any particular mattress. After trying the lower end models, he brought me to the models the next level up and repeated the information sharing and questions, which were very helpful. I told him that I wanted to walk across the street (to Sleepy's) and compare their offerings, and he strongly encouraged me to do so. He was confident that I would return. He was right. Sleepy's wasn't even close (their salesperson brought me to two models outside my price range).
    I returned an hour later with my wife, and we tried the two models I liked best. Raja said to her: and quot;I want you to try the same ones he tried, and tell me how they feel. I know how he felt about these models, but I want to hear from you and only you.and quot; Both my wife and I appreciated his insistence on getting her honest feedback. And of course, when she did give honest feedback, she disagreed with both of my selections. We discussed the merits of the two models I had narrowed it down to, and only after it was clear that we couldn't agree on which one wanted, Raja proposed we try a third option, which he warned us was slightly out of our price range. We tried the third option and both loved it. Raja could tell we were hesitant to exceed our budget, and he repeatedly suggested that if we couldn't tell the difference between the more expensive option and the other two, we shouldn't spend the extra money. He let my wife and I discuss in private for a few minutes, and in the end, the more expensive mattress (a Posturepedic Fate) was the right one for us. The mattress, box springs, bed frame, and delivery came to $1295.
  • They were terrible.  I walked in to the store a number of years earlier and bought a mattress for my older daughter, it was a fair amount of money.  I called them with the information on that mattress and wanted to buy a similar mattress for my younger daughter.  He informed me that mattress was over $500, I told him I was looking to spend more around $300.  At first he said no, then he said all of a sudden he found the same mattress for $278.  The first mattress they delivered was wrapped in plastic but was soaking wet, it appeared to be water.  The delivery guys brought it up stairs, I did not accept mattress and sent it back with the delivery guy.  They eventually brought another mattress, it is not the same mattress.  It is remotely a lower quality mattress.  At that point my daughter needed a bed so I kept the mattress.  I am not sure what they would have done if I would have complained.  He lied to me, he told me I was essentially getting the same mattress at a discounted price. 
    - Karen L.
  • Select Comfort has the most unbelievable customer service that I've ever experienced. I had bought something similar a year and a half before and it wasn't working and they replaced it all for free and it was like a $275 part. They really know what they are doing. Every single person that you get on the phone with from this company knows every single thing about each bed. They have a database they can access that can tell you where you got it from, where it moved to, and what you've ordered. They prorate against what you're buying today, meaning giving you a huge discount or giving it to you for free. It's mind boggling in a time of horrible customer service especially in big companies that these people are as knowledgeable as they are. I would highly recommend them.
    - Margery G.
  • We did have a salesperson that was a bit hassling and pushy which we did not like. They did have a good sale on a good quality mattress that we liked. They were able to schedule delivery within a tight time frame. They were late for the delivery but they did call. The drivers for delivery were not very professional. The representative that called us on the phone to see how everything went was wonderful.
    - Samantha S.
  • I disliked that the mattress was dirty. I would suggest that one should open up and inspect the mattress while they are still there. The salesman was nice. I would probably not use them again in the future.
    - Sonya S.
  • The demo mattress we tested at the store seemed fine, and the salesman did an acceptable job of handling the transaction. He did not inform us, however, that the polyurethane material that the mattress is made of would give off noxious and potentially harmful fumes for as long as four weeks after mattress purchase. There is an inkling of this on the printed material I received with the mattress ("your mattress may have a slight odor from our unique manufacturing process" that is "completely harmless") but after two nights the odor became so unbearable my spouse could no longer sleep on the mattress. We then did some research on the Internet and found some information that likely would have dissuaded us from buying the mattress had we seen it before purchase. For one thing, polyurethane is a petrochemical, a volatile organic compound. Tempur-Pedic won't disclose the components it uses for its memory foam, but Ed Sherbenou, a Texas air purifier salesman who has dealt with complaints about fumes from these mattresses, says on an Internet posting ("Haz-Met: Tempur-Pedic Memory Foam Mattress Outgassing?") that these mattresses "can contain acetaldehyde, benzene, limonene, styrene and formaldehyde," as well as "the known carcinogen toulene di-isocyanate." "Reports of outgassing fumes and polyurethane allergies are legion, with a long list of symptoms that subside when not using the Tempur-Pedics," he writes. Stefan Anitel, writing in Softpedia ("Can Your Mattress Kill You"), writes, "Theoretically, a fully reacted polyurethane polymer should be chemically inert. But any chemist will tell you that even fully reacted polyurethane can produce dust, inducing mechanical irritation to the eyes and lungs." He goes on to note that isocyanates in memory foam "were proven to be skin and respiratory sensitizers, causing asthma." So does toulene di-isocyanate as well as tertiary amines in the foam. Anitel's article links to anecdotes from other memory-foam mattress users who reported symptoms that vary from "rashes to sinus problems, or swollen, inflamed red and itchy eyes and skin, difficult breathing, enlarged lymph nodes (sign of inflammation), irregular heartbeat, vomiting, fever, asthma symptoms, sore throat, nose bleed, diarrhea." Had I known this, I would have immediately aired out the mattress instead of immediately putting a mattress covering and sheets on it. (But that would not have made much of a difference. After the first two nights, I have been completely stripping the bed and airing it out, using a window exhaust fan in the room. That has made only a moderate dent in lessening the gases.) When I called the Tempur-Pedic customer service line on November 5, I spoke to a woman who insisted that the odor was "harmless" and compared it to "new car smell" (that was not reassuring to me, given what we know about the chemical soup that is responsible for "new car smell"). She also nonsensically insisted that the source of the odor was not a gas. What she did do was repeat the company talking point that the odor is common to newly manufactured mattresses (mine was manufactured in late September, according to the tag) and that it can take from a few days up to four weeks for the odor to disappear. I am stunned by the fact that Tempur-Pedic expects its customers to spend more than $2,000 on a mattress that will emit unpleasant petrochemical fumes for up to 30 days after product purchase caused by gases that can be at the very least allergenic and may well be toxic at high exposure levels. In fact, the Alliance for the Polyurethane Industry argues that polymeric MDIs should be rated as "toxic" -- a step down from the "highly toxic" rating in the International Fire Code of the International Code Council. This toxicity level specifically relates to the gases that would be given off if the mattress caught fire. But this nonetheless raises questions about the unconditional assertion by Tempur-Pedic and by Mattress Discounters that the gases from the mattress are "harmless." "Harmless" to me means there no potential at all for harm; breathing these fumes would have the exact same effect as breathing pure air. That is clearly not the case here. (Earlier, I mentioned that my spouse refused to sleep on the bed after the first two nights. On November 9, after having slept in the basement for four nights and after repeated airings of the mattress during the day, my spouse tried sleeping on the bed again. After he left for work, he emailed me: "I woke up at 3 with a sore neck and the beginning of a headache; the smell was evident since we'd probably moved about and caused more outgassing. Went to basement; headache pretty much gone when I got up.") Finally, there is the matter of the contract I signed when I purchased the mattress. Mattress Discounters' contract does not offer a refund for a mattress "once the factory-sealed package has been opened." Since the factory seal, assuming there was one, was broken by the delivery person when the mattress was delivered, that effectively means I was not contractually allowed to even be in the position to ask for a refund based on the mattress' odor or other conditions. And while Tempur-Pedic says it will offer refunds to dissatisfied customers who buy direct from them, retailers do not have to be bound by that policy. I am contractually entitled to an exchange within 60 days for a mattress of equal or lesser value, an option I have not yet exercised but I am seriously considering doing so. (UPDATE: Given that after a week of using the mattress the outgassing issue has not abated despite our aggressive efforts to accelerate the process, and because of the health effects my spouse is experiencing, we are hereby demanding a refund of the purchase price.) Again, I am very disturbed that neither Tempur-Pedic nor Mattress Discounters was very forthcoming about this issue. I wish that I had done my research beforehand, that is true, but I don't expect a major mattress manufacturer and mattress retailer to sell me a potentially allergenic and possibly hazardous product without so much as a hint of a warning. Other Angle's List users should do their research and ask tough questions before buying this mattress. UPDATE 11/23: Last week my spouse and I returned to Mattress Discounters and asked to exchange the mattress. I had to ask the salesman to call his supervisor and explain why I not only wanted an exchange but a refund of the difference between the price of the TempurPedic and the cost of the replacement mattress. The salesman made the call but misrepresented the issue that I had with the mattress, and I had to ask to speak to the supervisor directly to explain the issues. The supervisor offered a compromise of a new mattress and a refund of 85 percent of the balance, which we accepted. The new mattress was delivered on time this morning. I left it uncovered during the day with the window exhaust fan and ceiling fan on. Before going to bed, we were finally able to take the exhaust fan out of the window since the new mattress was not giving off a detectable odor. It now appears that we will finally be able once again to sleep in the same bed. I have decided to downgrade my rating of my experience with Mattress Discounters because of the unsatisfactory treatment we received from the Columbia Heights sales representative as well as our unsatisfactory three-week experience with the TempurPedic product.
    - ISAIAH P.
  • Having done some Internet research in advance and having read and seen some rather disconcerting consumer reporters' stories about the pitfalls of buying a mattress, we were a bit wary. However, our experience with this retailer was very good. The salesman was polite, professional, forthcoming with information, and he encouraged questions. He explained the fees for delivery and recycling of our old mattresses without our having to ask. We were able to select a delivery and pick up date for a Saturday and requested it for the morning. The salesman told us we would be called at 7:30 on Saturday morning with the specific time window. The call came promptly at 7:30, the time window was 9:30-12:30, the two-man crew arrived at 9:45, and the new mattresses were in place and the old ones gone within about 15 minutes--and the delivery men even turned down a tip!
    - Patricia B.
  • The gentleman who assisted me was a good sales guy. He didn't apply too much pressure, he let me try out a bunch of different mattresses and take my time, and he encouraged me to choose one that I liked without being too aggressive. That's what I look for in my mattress salesman.
    - Scott F.
  • There are usually two mattress stores on the same block. Shop both of them and let them know you are doing it. They will try to out do the other store so you will get the best price. Never pay for delivery.
  • Friendly, knowledgeable sales person. No pressure. Knew his products. Purchase completed in 10 minutes because of helpful web site (and a Consumers Report article on purchasing a mattress). Delivered next day at the very beginning of a 4-hour delivery window.
    - MARK M.
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Mattress Stores in Washington DC

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