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Basement Waterproofing reviews in Wolcott

  • B
    Budget Dry Waterproofing Inc
    After a bad experience with a salesman from Budget Dry (see First Review below), I received a call from the owner Marc Weinstien saying he had seen my review and said he was as upset as I was about the experience. He stated that is not the way his company conducts business and asked if I would be willing to give him another chance to come out and look at my basement. He also said he would refund the money we had paid.

    I explained that In the meantime we had another company come and assess our basement and that their assessment was quite different than the person from Budget Dry and that we were considering going with them. Marc still wanted to come out if we were
    willing to have him.
    I agreed to have Marc come out and look at our basement, mostly as a courtesy because he had been so responsive to my negative review. His assessment was completely different from the previous person who came from Budget Dry. He said we did not have a water problem and recommended a high powered dehumidifier would take care of the problem. This was the same recommendation made by the other company we had come out and assess our basement.

    Although initially we had Marc come out as a courtesy we were very pleased with his knowledge and the fact that his system is made in the USA. We were impressed by the fact that he had enough integrity in his company to follow up with prompt and professional customer service that we decided to purchase the dehumidifier system from Budget Dry.

    The system was installed professionally and Marc followed up to see how the installation went anyhow the system is working. SO far so good. 

    Good customer service is hard to come by these days. I am very happy that I agreed to give Marc a second chance. It turned a bad experience into a good one.

    First Review
    Perhaps this was a misunderstanding on my part but I felt this was a waste of my money. I expected someone to come to my house, identify what the problem was and make recommendations as to what work would need to be done.
    I showed the man what I suspected might be mold on the sheetrock in my finished basement. He agreed it was mold.I asked if he could assess what it might be from, what caused it and what we needed to do. He said "I am just a salesman". 
    He looked at a portion of the outside foundation from a distance of about 6 feet and said it didn't look like there we're any cracks in the foundation.
    My husband and I suggested some different things that may have caused it and he simply agreed with us that all of those things may be true. 
    We asked if he might be able to give us more of an idea what the problem is if we cut into the sheetrock. He said he couldn't do that because he is simply a salesman. We made a cut in the sheetrock and he looked at the wall and reported it was dry. 
    I am VERY disappointed that this was advertised BY ANGIE"S LIST as a DEAL!!! This was NO DEAL. We have since contacted 2 more companies not affiliated with Angie's List and they are coming out FREE OF CHARGE to assess our problem. Even if they are simply "salesmen' at least they are FREE.
    Last time I purchase a DEAL from Angie
    - Deborah C.
  • A
    Budget Dry Waterproofing Inc
    My overall experience was top notch. I would highly recommend Budget Dry to anyone with a water issue in thier basement. In fact I have already recommended them to two of my neighbors and I know one of them is having them fix thier basement as well.
    - RUSS H.
  • A
    All Dry Basement Systems LLC
    - Steven C.
  • A
    Budget Dry Waterproofing Inc
    They did everything they said they were going to do. They were in and out. I never had a problem after. They did a good job. Their price was competitive.
    - RUSS H.
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Waterproofing Contractors in Wolcott

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