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Find Top-Rated West Granby Home Exterior Specialists

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Exterior Contractor reviews in West Granby

  • A
    We had our house built in 2001 and our fireplace never worked properly. We consulted with at least 3 fireplace/chimney experts over the years and never had a good/clear solution that made sense to us. Rich came out and diagnosed the problem immediately (firebox not shaped properly, cracked flew, chimney too short for house). He gave us a few options of how to solve it - rebuild chimney and firebox -- or enclose the firebox with either woodburning or gas insert. While Rich did not spend much time with us discussing specific gas/wood inserts, he had some suggestions to get us started on our research. We then went and researched a unit we thought would fit. Our main goal was to maximize the fire viewing area, especially because we had quite a large opening to work with. Although the firebox was an odd shape (shallow and tall with steep angles at the back) we found a unit, but it was intended for new construction. I sent the specs to Rich and after careful deliberations he decided it would fit. We also started talking with the mason Rich recommended -- Remzi from R & H Masonry -- as we decided to re-do the stone surround so that it fit the new fireplace perfectly. We finalized all the plans in September 2014. Rich warned me at the time that because the unit was unusual that it would likely take a while to receive it. He also told me that his supplier was not that responsive, but that he would stay on them. From September through December Rich and I exchanged almost weekly texts/phone calls and Rich phoned the supplier weekly to check on the order status. Once the parts all came in he coordinated with the mason to do the installation on the same day as the stone work so we could ensure a perfect fit. The installation was today and went extremely smoothly -- and the fireplace was indeed a perfect fit. We are absolutely thrilled and would highly recommend Rich & John's for their expertise and customer service.
    - Valorie A H.
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Home Exterior Specialists in West Granby

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