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Furniture reviews in Waterford

  • A
    FAMILY UPHOLSTERY INC
    Exceptional. These guys know what they are doing. I have been refinishing antiques for 30 years, but upholstery and frame reconstruction have not been my areas of expertise. Todd immediately knew something was dreadfully wrong with our 1920's  transitional couch. We had it reupholstered 25 years ago, but it still seem to sag, and we were continually tripping over the front legs of the couch. They were like buck teeth. He not only tightened up the frame, but  geez, the care he took in matching a very large  repeat in the fabric we had picked was incredible. I highly recommend Family Upholstery. Please be aware, though, that from Labor Day to Christmas they are very busy. Our couch and chair (oh the chair, exquisite!), was in the shop for two months. Plan accordingly.
    - Scott E.
  • A
    FAMILY UPHOLSTERY INC
    Exceptional. They know what they are doing. I have been refinishing antiques for 30 years but frame reconstruction and upholstery have not been my areas of expertise. Todd immediately knew something was dreadfully wrong with our 1920's transitional couch. We had it reupholstered 25 years ago, but it still sagged and we were tripping over the front legs, almost like they were buck teeth. Not only did they tighten up the frame, but the care they took in matching the pattern on a large repeat on both pieces was incredible. Highly recommended. Be aware, though, that Labor Day to Christmas seems to be their busy period. Our furniture was in the shop for two months. Plan accordingly!
    - Scott E.
  • F
    Sears
    I purchased a complete kitchen appliance set from Sears two years ago. Which included the double oven stove, bottom freezer french door refrigerator, microwave hood, dishwasher, wine fridge and gas grill. All were Kenmore appliances. I declined to purchase the extended warranty because I had good faith in the products I was purchasing and had already overshot my budget.
    The refrigerator had the standard 1 year warranty, and after only two years it has died. Sears came out for a service call and the service man told me that the compressor was dead and it wasn't worth trying to fix it that I needed a replacement refrigerator.
    I contacted Sears with this information and they were unsympathetic and unwilling to work with me at all. After several days going back and forth and waiting on the phone with "customer solutions" for over 2 hours they finally offered me a 10% discount on my next major purchase.
    I said that offer was insulting and that I wanted to speak with someone else, the lady I spoke with said there was no one else to speak with. I asked to speak with her manager and she said "that will require me to walk all the way to the other side of the building!" and refused to let me speak with someone else.
    I wasn't asking them to buy me a new refrigerator, but to simply work with me to fix the situation. Having a two year old refrigerator completely die is unacceptable and they obviously sold me a faulty appliance. A 10% discount isn't even as much as the regular sales they hold!
    I will NEVER purchase anything from Sears ever again! They were rude and obviously have poorly trained customer service associates.
    - Erin M.
  • A
    Homeward Bound Treasures
    Excellent.  Staff is very friendly.  All proceeds go to help the homeless.  Merchandise varies daily.  Sometimes, one can negotiate prices.
    - Maureen g.
  • A
    THAMES IMPORT CO
    Went very well.  Steve was professional, competent, and enjoyable to work with.  Honest and dependable.
    - Maureen g.
  • A
    Lowe's
    Everything went as promised.
    - Carole M.
  • A
    Sears
    You call; they come on time; they do the work; they give you some advice; they come back if more work is needed. They'll have you do a diagnosis or coach you on a self-repair on the telephone.
    - Patricia B.
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Custom Furniture Makers in Waterford

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