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Home Builder reviews in Washington Depot

  • C
    Sprain Brook Company
    The contractor, Todd Woodward of Sprain Brook Company, charged an 18% markup on all work for supervisory services. However, he was sparingly on the job and in the process, his sub contractors made many errors for which both they and Mr. Woodward would not take responsibility.  Mr. Woodward's HVAC professional, John Carragan of Watertown, CT installed HVAC venting through a doorway which was supposed to serve as an entrance to a wine cellar.  Mr. Woodward acknowledged the mistake (he was not there to supervise Carragan) but refused to have the vents re-located, leaving little clearance to come in/out of the doorway.  In addition, Mr. Carragan drained the freon from the A/C system and never replaced it.Mr. Woodward's mason charged an extraordinary $13.6K (of which I was unaware until later) to lay a simple bluestone floor, build steps, and install a stone facade on top of the cement foundation.  The stone facade work was left incomplete.  Again, Mr. Woodward would not accept responsibility for his sub-contractor's work.  I actually failed inspection because the stairs did not meet my town's construction code.  Mr. Woodward did not respond to my inquiry about the code failure.Woodward's subs were disrespectful of my home.  For example, while Mr. Woodward was instructed to have his subs use bathroom facilities located in the basement, they would use my personal bathroom located in my bedroom.  They threw cigarette butts all over my yard (which I found once I did a separate cleanup after I had fired Mr. Woodward).  I even found cigarette butts inside my home near the heating system, which is a fire hazard.For his own part,  Mr. Woodward miscalculated the amount of dirt excavated from my yard to create a sub basement and apply structural footings.  He then attempted to additionally charge me to haul away the dirt.  When I refused to pay (since this work was in the original estimate) he left two large dirt piles in my yard (over 10 feet high).  The interesting part is that his father is the excavator on his projects.  Mr. Woodward's excuse for not fixing his errors was that he could not afford to lose money.  I told him that it is the responsibilty of a business owner to correct mistakes.  His reponse to me was, "Well, you can afford it." Finally, Mr. Woodward sent me an invoice for work I thought had already been completed and for which I had paid.  I asked him to sit down with me to review the numbers.  I took time off from work for this meeting and found out that he had made so many other miscalculations that he was over-charging me in order to compensate for his financial errors (including his 18% markup). At this point, I had to fire him and hire another contractor to complete the job.I think this job was actually too big for Sprain Brook Company to handle.  They are likely better on smaller jobs that require fewer sub contractors and less time to complete.  On the positive side. Mr. Woodward's core staff of three carpenters were very nice and professional and did not need oversight,  which is why I believe that he can be hired if he uses those workers and does not have to expand to other sub contractors who need constant supervision
    - Louis P.
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Home Builders in Washington Depot

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