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Deck Cleaning reviews in Wallingford

  • D
    I hired Mr. Harris in May of 2015, with the stipulation that the job had to be finished before July 4, 2015.  I told him I had an important event planned for 7/4/15 and that if he could not complete the job, he should just tell me so and I would find someone else.  He said he could get the job done by 7/4/15.  I showed him my staircases and told him I wanted them rebuilt exactly as they were.  He said fine and took some photos.  He also suggested that his team sand and paint the deck railings and I agreed.  The first I saw of his team was June 26, 2015.   They came out, took some measurements and left.  I was getting nervous so I again contacted Mr Harris.  He assured me the job would be done on time.  By July 2nd, the job was nowhere near finished.  I contacted Mr. Harris and asked that, at the very least, could they remove the big pile of debris in my front yard before my party.  The team worked late on July 3rd but still did not finish.  When I called Mr. Harris to complain, he launched into a diatribe about how I wanted the stairs built the wrong way and he had no idea the job would be so extensive.  Recall that he took photos initially and said he could do the job.  I think he was not paying attention very well.  He said a third stringer should be installed, for strength and stability, and I showed him the debris pile where two stringers had been removed.  I expected that the stringers would be replaced, since he told me that was the correct way to do it, but they never were.
     On the morning of July 4th, I got up very early and began cleaning.  We swept up sawdust, picked up screws, nails, water bottles, and cigarette butts (one of the workers chain smoked and used my yard as his ashtray).  The big pile of debris was in my driveway and I could do nothing about that.  One stairway was rebuilt and useable, the other was not rebuilt and there was yellow caution tape covering the gate.  I was mortified that my guests had to see my patio and front yard in such a state.  On July 6, I demanded that Mr. Harris come out and look at the work before it continued.  He came to the house and we showed him all the problems with the work that my brothers in law had pointed out to me on July 4.  Basically, it was a mess.  Nothing lined up as it should, improper flashing was installed, the list goes on and on.  They had even attempted to reuse some of the old rotting boards, which we insisted they remove.  I asked Mr. Harris to stop work for a week because my daughter was home studying for the bar exam.  He did so, and work resumed on July 13th. 
    We found some rotted wood under the second set of stairs and asked that his team repair this.  He did so, for an additional $350, which I thought was pretty bold considering that he was in breach of contract.
    At this point I should note that I am a gardener and I spend a lot of time in my yard tending to plants.  One evening, near the end of the project, I found 40+ nails thrown into my flower bed!  I picked most of them out and again complained to Mr. Harris.  My last point of concern is the fact that only one member of his team spoke English and we had difficulty communicating with the supposed English speaker.  The team was dropped off each morning and picked up each evening, which led me to ask where the men used the bathroom.  The answer?  In my yard.  Again, as a gardener, I was not happy with this response.  Mr. Harris notes in other rebuttals to poor reviews that he is on-site at the beginning of the job, the middle of the job, and the end of the job.  The only time he came to my job was when I demanded that he do so.  I am sure that he will have some sort of sassy response as to why this job came out poorly but I would advise you to read his reviews carefully, especially the ones that involve woodwork.  The only reason I did not give him an "F" was that near the end of the job he brought in an expert who really whipped the project into shape.  I wish I knew the name of this person as he truly did a great job.
    - Susan D.
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Deck Cleaning Services in Wallingford

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