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Roofing reviews in Thompson

  • D
    The Roofing Store LLC
    In my earlier review I reported that I was very pleased with the work done by The Roofing Store to replace our full roof. However, 4 months later we had our first snowfall. As it snowed, water began running freely through multiple areas in our ceiling! I called The Roofing Store and told Zach (the manager) of the problem, took pictures of the damage, and asked them to look at it asap. They came right over, saw the leaking in progress, took pictures and said they would get back to me. When they got back me I was told that it was "not unusual" to have leaks like this! (With a completely new roof???) I told them that I wanted this problem remedied and I wanted to be compensated for the damage to the ceiling and walls caused by the leaking. I did not hear from them again. A month later I called back and asked them what their plan was. They sent the same inspector, Ben, out again. By now the snow was gone. He climbed up on the roof, looked in the attic, took more pictures of the damage, and said that the owner, Mike, would get back to me. He never did. Several weeks passed and I contacted Zach again. I was informed that Ben had told them "we were all set"! I informed him that we certainly were NOT all set and I was waiting to hear from the owner about the damage and repairs as promised. They never called back. This matter is unresolved - but at this point I am VERY disappointed with the way The Roofing Store has handled this matter - after we paid $12,000 for a completely new roof that leaked during the first snow storm. I have not heard back from them since April.
    - Keith E.
  • A
    The Roofing Store LLC
    The roof took 2 full days to complete with up to 8 men working at once. At the end of each day they did a thorough clean up of the yard and area. The men worked hard and fast and were very professional. I pointed out a couple spots to be adjusted or cleaned and they quickly took care of my concerns. They replaced sheets of damaged plywood where needed and worked around four skylight windows. One of the workers noticed a defect in the vinyl siding (which I was already aware of). He then offered to fix it and quickly repaired the damaged sheet. I was VERY impressed. Our finished roof is beautiful and very well constructed. I am very pleased with the work and would certainly refer The Roofing Store to anyone!
    - Keith E.
  • D
    North American Building Inc
    I had signed two separate contracts with North American Building Inc., one for siding the house and the other for changing the roof line over the front door.  Construction began on the latter August 12, 2015 and was completed August 20th I was very satisfied with the results. The siding part of the project began on August 19th.  What should have taken approximately 3 to 6 working days as stated in the contract ended up stretching to 56 working days: August 19th to November 4th.  When the siding was delivered it did not match the color I had chosen in the brochure shown to me by NAB (North American Building Inc.).  At my request NAB got a color fan from the siding company and when compared with the colors in the brochure none of them matched or even came close.  It was apparent to me that the color I had chosen did not exist and none of the other colors the company offered in this particular siding style appealed to me.  I ended up having to settle for what they had sent.  I was not happy and felt I had no other recourse.  I believe that NAB should have had the proper color samples when presenting me with color choices and when they saw that the color was off should have at least offered me a discount or some compensation instead of saying to me “We will have to eat the cost”.  The color was not just a slight variation, which they state can happen, but a different color all together. I had expected that once we had gotten the color issue settled the installation of the siding would begin.  Unfortunately the appearance of the siding guy was spotty at best.  There was a perfect weather week where he never showed.  When I was finally able to speak with the secretary at NAB she told me that the guy was on vacation.  I never knew from week to week when or even if he was coming.  I was unable to count on this company to do the job that they stated in the contract they would do in 3 to 6 working days.  I lost all faith and trust in this company but at this point I just wanted it done.   On the final day of the job, which should have been a joyful occasion, I received a bill which was left between my front doors for an additional charge of $806.20 above the cost agreed upon in the contracts.  Glenn Grover (Owner) claimed that the soffit and aluminum for the back porch ceiling was not covered under the contract, this part of the project was completed October 7th. This was installed without consulting me first and according to the contract if it was not covered I was to be informed before any work was done.  Glenn found near the end of the job that he had miscalculated in his measuring of the house for the siding and came up short.  He had to order another box .  I think this was his way of making up the difference and then some.  During subsequent conversations with Glenn about this matter he more than once threatened to have the ceiling materials removed.  Per a conversation with my Lawyer my only option other than taking him to court and losing work was to negotiate with him on the price and I agreed to pay him an additional $250.00.  I feel I was taken advantage of.  The siding appears to have been done well but had I known in advance what it would be like having to deal with these people I would not have chosen this company.  The main reason I went with them was because they had been given a great rating on Angie’s list.
    - Debra P.
  • B
    AmeriGutter Seamless Gutters LLC
    I just bought a house in Connecticut moving from Illinois. The house we purchased had no Gutters. I had called for an estimate for gutter and leaf guard installation. The estimate for gutter installation alone was very reasonable especially that it would require using roofing hangers instead of gutter nails because there was not enough soffit on the house to nail too $1100 for gutter installation only. The estimate for the leaf guard was not. I said ok to the gutter installation and no to the leaf guard. The came back with a more reasonable price on the leaf guard $900. Still high but something I could live with. Which is the reason I gave them a B instead of an A on Price. If you only want gutter installation without the leaf guard then I would grade them and A on price. The installation came  over 2 days the first day 2 man crew came out in the afternoon and did the shed. About 4 or 5 days later a 3 man crew came out and did the house. None of the 3 man crew included any of the 2 man group. Which I was very happy about. I did not like the attitude or the workmanship from the 2 man crew. The 3 man crew was just the opposite  They were very professional and quality of work was excellent. So if the 3 man crew had did the entire job I would have rated the quality and professionalism an A. But if you get the 2 man crew I would rate them a C or D. So the fact that the 2 man crew only did the shed I didn't have a bigger complaint. I went up and fixed the quality flaws myself. Leaf guards not securly fastened and holes for the roof hangers 3 sizes bigger then they needed to be. Just a hurry up and get it done and get out here workmanship. Which was completely the opposite of the 3 man crew. All the leaf guard were securely fastened and the roofing hangers holes were just big enough for the roofing hangers no excess openings for stuff to fall into the gutter. Very happy with the 3 man crew. So that is the reason for my ratings being somewhat in the middle. Skewing toward the higher rating because the 3 man crew did the important job the house.  Also a holler to Angie's list I could only post this if I answered would I recommend this company. yes or no. Im in the middle here I would highly recommend them if they send the 3 man crew but would not recommend them if they send the 2 man crew. You need another option besides just yes or no. I said Yes because the 3 an crew did most of the work. If you use this company specifically ask for the 3 man crew. I wish I new their names but I don't. 
    - Dennis P.
  • A
    North East Builders Of CT LLC
    NE Builders replaced the roof on my house in one day, and the garage/barn roof the next. He arrived just when he said he would and completely cleaned the site when done each day. Couldn't ask for a better contractor to deal with. Price was the best quote of three. Scott inspires confidance in getting that worn out roof done now.
    - Louise L.
  • A
    Morgan Home Improvement Inc.
    Morgan home improvement did a great Job and were very professional,the job came out great and the clean up was immaculate,I would definitely use this company in the future.
    - mark m.
  • A
    Dan's Gutter Cleaning Service
    They did a great job and went beyond the call of duty. They left my property clean, and spent the time to explain issues with my drainage. 
    Great Job! Thank you.
    - Amber S.
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Roofing Contractors in Thompson

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