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Hvac Repair reviews in Thompson

  • D
    DDLC Energy
    Our first delivery came in November 2014 at a cost of $3.99 per gallon.  After the fill-up I called DDLC and asked about their prices.  They said if I was a "new customer" I could get an introductory rate of $3.09 for the first delivery, but the "existing customer" rate was $3.99!  I asked if I could close the old account (in the landlord's name) and open a new account in my name. They said no.  My landlord then called them and asked that the account be canceled so I could open a new account.  
    In December, DDLC showed up with another automatic delivery (which should have stopped when the landlord closed the account).  Their current oil rate was $3.89 gal.  I told them not to pump until we confirm with DDLC.  I first called 3 other oil companies and each was around $2.60 gal.  I called the landlord and was told that they had indeed canceled the service and we should NOT have gotten any more automatic deliveries.  I then called DDLC and was told that we were still set up for receiving deliveries - at $3.89 (even though rates for other local companies were at $2.60).  
    I asked for a supervisor and spoke to Lorelei.  She was very harsh and unprofessional and said that there was NOTHING she could do to help me resolve the problem.  I told them not to deliver any more oil to my home and was told that I couldn't make that decision - it was up to the landlord!
    I spoke to the landlord again and they assured me that the account with DDLC had been canceled and no more oil deliveries should be accepted.
    A DDLC service agreement had also been prepaid until next May 2015.  DDLC will not honor the service agreement if the auto delivery is cancelled.
    I had asked DDLC about setting up an auto delivery in my name.  They said that the minimum term is 12 months.  I asked them what would occur if I moved before the 12 months ended?  They said I would have to pay a $350 early cancellation fee!
    We will definitely not be doing any more business with DDLC.
    - Keith E.
  • D
    Air Around The Clock
    I've use them for a number of years. They are usually on time and they've done a number of jobs for me. They have replaced air compressors for me and an air handler in the past. Most recently, the air compressor they installed has been very noisy and has been banging. There has been no resolution with repairing or replacing the compressor. I can't even leave the air conditioner on when I go away because of the violent start-up of the unit.
    - Donald S.
  • A
    Air Around the Clock A/C & Appliance Service
    They were successful in resolving the issue. Their service has been excellent. I think they are very honest and upfront. They are also quick to respond.
    - Donald S.
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HVAC Contractors in Thompson

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