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Hvac Repair reviews in Stratford

  • A
    Excellent beautiful finished product. Design ideas made it work that we were not offered from other companies that quoting the job . Flexible to our schedules. Workers were extremely courteous, neat, respectful and took pride in the quality of their work. We would definitely recommend them to anyone.
    - David O.
  • A
    Very well for the most part! Only problem with AC split system was with an "elbow" joint that was the wrong size and did not cover wiring upon installation. When I called post-job and asked that the elbow be replaced immediately, the company foreman was out at my home the next morning; he did have the "elbow" replaced with a good-fitting one, and he made it a point to note that customer satisfaction is his top priority. The subcontractors who put in the new electrical panel also were very good, though after leaving they forgot to take some tools (retrieved later), and they forgot to turn back on automatic condenser pump attached to the furnace, which I noticed after some minor leakage had occurred; I fixed that readily by turning back on the pump. However, these were minor issues, and I was VERY SATISFIED with the work overall, and with the courtesy and professionalism of Tyler's crew, and especially with their COMMITMENT TO CUSTOMER SATISFACTION. I especially was touched by their concern for the welfare of my family to get these installations complete in a timely manner, so my family members could use the lower level as a guest room, while in town visiting another family member who was severely ill in the hospital. Also, every time I call Tyler as regards their very helpful YEARLY MAINTENANCE contract, I am completely satisfied with their inspection and correction to any Heating/AC issues (especially thanks to Chris, a great workman and courteous professional!) God bless Tyler's Company! In my book, they're the BEST. Sincerely, Deb
    - Steven B.
  • B
    I have a service contract. They do good work. For responsiveness, I had to call them a couple of times but it wasn't enough to give them a bad mark for it. In the past, they installed my furnace and did some other work for me.
    - DAN H.
  • A
    Showed up on time, finished on time and we had wonderful heat and hot water 20 mins later. I also called with a question a year or so later and the young lady at Tyler went out of her way to be helpful. The whole crew was friendly and professional. Rates were reasonable. You don't often get great service like this anymore and it's worth letting everyone know.
    - Tony L.
  • F
    it did not, as of july 6, 2017 no one has contacted me to do what I paid for. I will never use angies list again, and will report experience to bbb, ct state, and yelp also, will contact my payor and let them know to refund my money. This Angies list appears to make there money this way and getting you to join and pay fees. Stay away people, My experience
    - jimmy k.
  • A
    Excellent . The technicians were prompt to the scheduled arrival time. Very professional by providing response to our many questions during a installation. Technicians always acted in a professional manner. Very pleased with their work.
    - Ronald S.
  • A
    As luck would have it, our old steam boiler stopped working on the coldest weekend of the winter. The gas company serviceman gave us a shady sounding referral to his buddy, and we luckily decided to shop around a bit. Tyler was at our house within an hour on a Saturday afternoon, and thoroughly explained all the exciting details about how our boiler had failed us and our options for replacing it. By this point it was late afternoon Saturday and they were not able to get the new boiler until Monday. It was also 5 below outside and the house was down to 55 degrees. They offered several times to let us borrow space heaters (we'd already gone to buy some), gave us some other tips on keeping the house warm, and also walked us through exactly what to do to keep our pipes from freezing. The installation guys were here at 7:30 Monday morning and had the painful task of taking our old dinosaur boiler out, bringing the new 500 lb one in, and doing the whole installation during a snowstorm while the house was freezing. They were friendly, neat, and worked nonstop for 11 hours to get it done. They covered the floors with drop cloths, and the utility area where the boiler sits was literally cleaner after they left than it was when they got here. Can't recommend Tyler enough!
    - Molly B.
  • B
    Very professional, the price included the service call, which was about $60.00. However, they charged about $130 for a $10.00 part and about 10 minutes of labor. They did do a quality job, no problems.
    - Michael N.
  • A
    Peter Kupchick came with a very high recommendation from a local supply house and he did not disappoint. Peter removed my old oil fired boiler and replaced it with a 96% high efficiency WM 97+ gas fired boiler with a fire tube heat exchanger which was recommended for my house which was built in 1914. My house has radiators except for the kitchen which has a baseboard, which made for a very cold kitchen. Peter removed the existing baseboard and installed a cast iron high output baseboard. To show you how much integrity this company has, I called Peter and told him my kitchen was better, but still not comfortably warm, At no expense to us, he came over and installed a circulator on the kitchen loop and connected it to the main thermostat (free of charge) so it would not cause the boiler to rapidly cycle on and off, as micro zones cause. Peter said connecting the new circulator to the existing thermostat will prevent it from becoming a micro zone and preserve the life of the boiler. The solution worked perfectly, I now have a toasty warm kitchen and spending about 1/3 on fuel as I was before. 
    Peter Kupcheck has the type of integrity that you used to find years ago, but rarely come across these days. Peter immediately demonstrated his professionalism and integrity the first time he came over to give me a price. Every other company gave me a price according to the BTU's of my existing boiler. Peter took the time to give me a price by first measuring the size of my house and many radiators. (I was happily surprised when he did this). When he gave me a proposal, his price was reasonable, fair and competitive. Peter was always punctual during installation, and always left the area neat and clean. It is truly a pleasure to do business with a company and professional such as Peter Kupchick.
    He is very knowledgeable, professional, honest, and responsible for all his work. Integrity such as this is hard to find these days, and it is what sets Peter apart from other HVAC companies. By the way, 20 years ago, I was a HVAC technician before getting into the Medical field and I know  honesty, integrity, and professionalism when I see it. 

    - Pearl A.
  • D
    They did not come across as trustworthy to me. They said I might need air conditioner fluid but that they would give it to me for free. And then, they said that it costs $70 or something. I said, "Never mind. Don't do it." I did not get a good feeling with them because then they said, "Well, you don't really need it." So, I would not use them again. There were no additional charges beyond the big deal amount because I refused it. I think the price was fair. I don't know what they did. They checked the tubes or pipes or whatever.
    - Gail Z.
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HVAC Contractors in Stratford

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