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Hvac Repair reviews in Southport

  • B
    CLIMATE PARTNERS
    They come out twice a year for inspections.  We pay them an annual fee; I'm thinking it's $28 a month.  When there's an issue we call them.  It was pretty seamless; we don't have to think about it too much.  They show up and take care of everything and inspect everything and let us know.  I don't seem to get up-sold.  Actually, I've had issues with them in the past where I had to call them because I thought something was wrong or they'd done something wrong, and they did try to accommodate us and make sure that everything was okay.  So yeah, they've been good overall.  I don't know what would have made it a better experience.  I think, just maybe not on this specific visit but in general, there have been times they could've been a little more thorough.  I think that's just what keeps it from being an A, the times where I found something after and I had to go and call about something that maybe somebody could have picked up on while they were here.  I would give them an A on responsiveness, since when we have had a problem with them I've been able to get somebody on the phone.  I think they showed up when they said they would.  They've been good.  We're going to stick with them. 
    - Brian P.
  • A
    Air it Is LLC
    I am going out of my way to write this review because Michael deserves it! I rarely write reviews, but rely on them so much so now I'm giving back. Our house has 2 AC units - one to support the top floor and one the bottom. When we moved in over a year ago the AC units that were installed were the originals from the build almost 20 years ago. Its a miracle they were still working. We got in 3 folks to give us a quote, two of which are highly recommended by moms on the Fairfield Facebook channel. All vendors told me what I needed and its was the same across the board, however, Michael's quote was 1/2 the quote of the other vendors for the SAME unit brand/model and install. The other vendors sent in Sales guys to talk to us. Its clear to me that the extra cost from those other vendors is to cover the overhead operating costs of the the sales team, operations and fancy trucks. Michael isn't one of those companies. He is lean - he does most of the work himself, but has a few folks that help him. He does done BIG jobs - as in repeat work for companies upwards of 30k and is happy to do the house installations as well. He is reliable and arrived when he said he would and spent half a day doing the install. Its been 2 months and the AC is working fabulously. I read all of Michaels reviews before deciding to go with him. To be honest I had hesitations since he is new to the site and some of his reviews weren't great. But upon more careful inspection of the less than stellar reviews it was clear that most of them were for the quick/cheap check-ups and a delay in hearing back from Michael. For those folks interested in working with him on the tune-ups my suggestion is be patient! The bigger jobs are his livelyhood and must come first, but he will get back to you and he will do a great job. And keep in mind, if you end up going with the double-the-cost option, you arent paying for better work. You are paying for overhead costs that you wont get with Michael. I highly recommend him and will be using him again once our other 20 year old unit fails. :)
    - Teresa P.
  • B
    Sila
    The company wasn't great about communication via email. But phone conversations were quick and easy.  The serviceman was punctual and thorough and highlighted areas that needed repair. He did, however, give me a $15,000 estimate for annual service and maintenance and installation of a system humidifier for my 20 year old home. So i felt like the inspection was more of a sales call.  
    - Teresa P.
  • A
    Aquila Heating and Cooling, L.L.C.
    They were able to come and check out our furnace on very short notice and repair it.  This is the second time we have used them.  Last summer, one of our air conditioning units died during one of the hottest weeks of the summer.  They immediately came to take a look and were able to deliver and install a new unit in a matter of days.  They were punctual and very professional.  They got back to us right away and the cost of the service they provided seemed very reasonable.
    - Saranya S.
  • A
    T&H Mechanical Systems
    I built this home several years ago.  An extensive HVAC system was installed but never worked properly.  That installer thought they were Perfect (claimed they were among the top 10 for Carrier expertise in the state).  They were far from that.  Zoning issues, air movement, balancing, etc. were all off.
    Harold from T&H Mechanical was hired after I thoroughly researched everyone on Angie's list as well as many names from my associates in the building trade.  I immediately developed an appreciation for Harold.  He is a no-nonsense professional who worked with me to come up with a price and design that seemed to me to be a good value (I never buy the cheapest or highest subcontractor - I seek the best value with workmanship as the highest priority).  
    Harold is not a typical sub-contractor who believes his ego takes precedence over professionalism.  Harold is professional in every way starting with being very knowledgeable about HVAC in general, about Carrier specifically, and he is intelligent and easy to talk to.  This was very important to me because he was remedying a previous failed system that required extensive re-zoning and re-configuring.  Any minor issues during the discovery stage and troubleshooting stage were easily and pleasantly resolved.  His employees are top notch.  Jan, the mechanic who worked on my home, is a big guy but gentle as can be.  He is clearly very good at what he does, if not perfect (I could find no way of improving on his work).  Every single thing he touched was an improvement over the previous installer and evidence of his workmanship is seen throughout my home.  Harold also brought in others to assist with controls or additional mechanical needs and all his employees were equally professional.  The system now runs beautifully.
    Of course, workmanship is of the highest priority to me but, so is the respect someone shows for my home.  Harold and Jan were always very respectful, taking off their shoes even when I insisted they keep them on; leaving the job site perfectly clean at the end of each day; didn't play radios and were always quiet and efficient.  Any time I called Harold following the completed service, he responded near instantly.  They just left my home yesterday, 6 months after the initial job was performed (I always wait some time before writing my reviews).  During a family stay-over last month, we noticed for the first time that one of the bedrooms was getting too much heat.  I called Harold and mentioned that during their installation, I told Jan not to put in a damper for that zone because it seemed superfluous.  However, it turned out that I needed it.  Harold never blinked an eye and said that it should have been part of the initial service and would not charge me.  I expected exactly that from Harold because this time I chose my HVAC contractor wisely.
    Note: the only category I gave Harold a "B" on was price.  I think his price was very fair especially compared to his competition in Connecticut.  I think it's the price of doing business in CT that drives me nuts and why I gave a B.  But, I will only use T&H going forward as they are overall a great value because the workmanship is tops but you are paying median prices - I'll take that every day of the week. 
    - Thomas F.
  • C
    Aquila Heating and Cooling, L.L.C.
    I called him and left polite messages but no return calls.  I don't chase after people especially those who don't return calls.  I think it's rude, unprofessional and is usually a sign that the person has ego problems which I always avoid regardless.
    - Thomas F.
  • F
    Aire Serv of Southwest Connecticut
    After replacing the condenser, the AC stopped working immediately.  The company sent out another tech who installed what can best be described as a "Rube Goldberg" apparatus to bypass what he said was a clogged drain on the pan under the AC unit.  The tech cut a hole in the attic flooring (I'm sure not up to code) and installed an electric pump to remove the water from the pan.  Of course, if this arrangement worked at all, it certainly wouldn't make sense to install this in an uninsulated attic.
     It's 12 degrees in Connecticut today and the entire drain/electric pump is frozen solid thereby rendering the furnace inoperable.  The solution from a highly rated Angie's List HVAC contractor is to wait until the thing thaws so that he can rip out this mess and diagnose if any damage was done to the furnace from water freezing in the heat exchanger.
    Please don't fall for the "maintenance contract" as I did.  Of no benefit whatsoever.
    - Eric L.
  • A
    Evenflow Plumbing & Heating
    Mike Murdoch, owner of Evenflo, came and determined which supplies he needed and left to purchase them. When he returned, he replaced the pipe and tested the furnace to see that it was functioning properly, which it was. We were very satisfied with the work he did, and the price was very reasonable.
    - Richard W.
  • C
    Tri-City Heating & Cooling
    Called to report a leaking hot water heater and requested replacement as the heater was already 16 years old.  Despite paying monthly for the service plan that was supposed to ensure priority emergency service, Tri-City attempted to postpone the appointment to the next day and then quoted a price of $2,750 for the job.  That was WITH a 15% discount for being on the Service Provider Plan.  Ended up calling a local plumber who completed the job within hours for over $1,000 less.
    The no-charge routine maintenance performed for the heating, cooling, and plumbing systems over the course of the 2 years I had the Service Provider Plan was good enough, but they always found something to add on.  If you enjoy constant up-selling and uncompetitive pricing, then, by all means, call Tri-City.  Otherwise, you are better off finding somebody that appreciates your business.

    ***UPDATE: The owner of the business called to apologize and admit that a mistake was made with the quote.  He would like the opportunity to "earn back" my business, and he was sending several gift certificates to cover future maintenance and service if I wish to use them, but he stated that he would understand if I didn't use them.  I appreciated the call and felt it was a very stand-up move on his part - accountability seems to be a quality that is lacking from much of society today, so his efforts in reaching out to me was greatly appreciated.  I do not know if I would use them again, and would most likely not sign up for the Service Provider Plan again, but the phone call did result in an upgraded Professionalism rating from "D" to "B" and an upgrade in the Overall rating from "D" to "C."
    - Brian T.
  • F
    Air it Is LLC
    My credit card was charged July 2. No one has contacted me stil, it's July 10
    - Ellen C.
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