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Window Replacement reviews in Southbury

Real People ~ Real Reviews ~ Real Results

  • Our home was badly damaged by the May tornado. One of the repairs needed on our home was to replace the roof and gutters. My husband and I obtained three quotes but, the moment we spoke with Louie, we knew we wanted M&J to do the job! Louie is extremely professional and knowledgeable about his field of work. He reassured us that he and his team would do the job as if it were his own house. That was not a sales pitch but the truth! Louie, Nick, Mike and the rest of the team did work that was above and beyond what was needed! They were punctual and Lou was very responsive to all our communication. After the roofing part was done, Mike installed the gutters paying attention to even the smallest detail, and we have a lot of peaks and valleys! Mike, like the rest of the team, is a gem! We cannot say enough about M&J and I wish I could give them an A+++++++++ because they deserve it! We highly recommend M&J. You will not be sorry when you hire them.
    - Antoinette C.
  • From start to finish the job was a mess. I met with them and they seemed professional and the price was good so I hired them. I was to purchase the windows and supplies, and they would do the installation when they arrived. So special ordered the windows, picked up all the supplies, called them to start the job. A 2 day delay then a call "we can't do it, the height you want them installed is too high" - mind you I did have the person out to give me a quote and I told him it was pretty high which is why I wouldn't do it. I even showed it to him and he said "no problem". Discussion with owner since I now had the supplies and the custom ordered windows in the garage and finally they agree to come out and do it. I've done most of the wok on the attic myself so I spoke with the building inspector about the window headers - I sent them an email, spoke to them, handed a copy of the email I sent to the worker who came out to do work and I walked around and gave him a walk-through and spoke to him. All to make certain they understood I had spoken with the building inspector and the headers over the windows needed to be done a certain way. (4 - 2x4's instead of 2 - 2x6's) Day 1 I come home - the headers are done incorrectly (photo attached). Not just differently than I had suggested, but done in a way that would never pass any inspection. A header normally requires 2x6's or 2x8's across the top of the window onto the uprights for support. Since I had a thick wall I had approval for 4 - 2X4's instead of the 2x6's. But they ignored that and put one 2x4 as the header, and then cut down some of my 2x10's above it (cut down so far they did not actually rest on the uprights - thus giving no support). So had them come out to fix that after discussion again. When they did I handed them a drip guard to go over the window since one was a double and Anderson provided it and said it is necessary over any double or more window. Day 2 I come home, the boards are all nail-gunned in and they split pretty much every single 2x4 and 2x6 they used doing it (photo also attached). So I removed the broken ones and replaced them - out of my own pocket since at least I would do the work correctly. 2 days later job finally finishes and I'm cleaning up their mess and hey, why is the drip guard in a closet and not on the window. weeks of arguing with the owner, I've spent hours on the phone with Anderson windows and have gotten the reply "any time you have 2 or more windows like that you must use the drip guard". So finally we are at 1 and a half months after the job was supposed to be done (they called it a 2 day job) I finally get them out to finish the last of the work. And as a kicker I get an email from them - "we had to buy extra nails for the project, so please pay us the $150 for them". My reply (as I had said with every other supply I had bought for them) "Certainly, as I said, leave me the extra since I have a lot of work left to do in the attic and I'll gladly pay for the box" (I know they had used less than 1/3 of the box since I saw it the day they came out to pick up their materials.) They ended up dropping the $150 for the nails when they realized I wasn't paying for nails for them to use on other jobs. But to have the gall to try and charge me $150 for nails they took with them when they used less than $50 of them on the job on top of all the mistakes. I'm just glad I didn't have them do the sheetrocking as well on this or I would have had no idea how badly they cut corners on the project.
    - Chad A.
  • They were supposed to replace any of the wood that was rotten or soft, and all they did was cover it. They didn't replace it. My screens don't fit now. I thought the price was reasonable for what they were going to do, but for what they did do it was excessive.
    - CANDIS M.
  • Terribly. They called to schedule appointment and I was clear with them "I want Marvin or Anderson windows, I have no interest in any windows except those brands". They said that was fine since their salesperson carried all brands. Installer arrived late (but did call to warn me so not too bad), I told him what I wanted as to window type (no panes in the glass) and he kept ignoring me and saying 6 panes was what I wanted. I told him I needed two casement windows in one room due to CT law about egress windows, he told me I was mistaken about the egress law and continued to push the double hung windows. (The building inspector had been out a week before and we measured and checked, so I KNEW what was allowed in the room and only casement would work to pass inspection). Finally we got down to quote, I told him I was looking at Marvin and Anderson only so he asked if I had quotes and I said 'yes', and gave him the number. So he played with his numbers and said "well it should be a lot more, but I can do the 6 pane, 4 double hung windows of our brand for $1000 more than you were quoted for those other windows". He then told me that they don't do anything except their own windows, so my time was wasted, everything I said was completely ignored and he was completely ignorant of CT building law. I would never use this company again for anything.
    - Chad A.
  • I highly recommend M&J Roofing. Louie is exceptional, honest, and unlike anyone else we obtained a roofing quote from. After being so turned off by the sales people sent to us by other roofing companies, it was refreshing to have an expert in roofing, a partner in the company, and a good & honest person such as Louie take the time to help us make the best choice for us.
    A roof is a huge investment, so the people who build it have to care about that investment as much as you do. We truly felt that way about M&J while working with them. 
    We love our new roof and we very much appreciate M&J, Louie, and their whole staff.

    - Richard T.
  • Brian the owner was wonder, very receptive. It was really great to work with him.The staff was clean, punctual, and polite.  They were professional.  It came out beautiful. My neighbors were wowed by the job they did.
    - Marc A.
  • I called Troy for an estimate to install several replacement windows.  His price was lower than what I was quoted at the home improvement store where I purchased the windows.  He had an excellent rating on Angie's list so I decided to hire him to do the work.  He was punctual and took the time to do the work correctly-as if he were installing them is his own home.  Since then I've had him do other repairs at my home.  Troy has very high standards and his work reflects this.  I would highly recommend him!
    - Cheryl M.
  • We had old , rotted window frames. Renewal came and measured and showed product. On day of install, RBA was very prompt. Installed windows and cleaned up after themselves. Minor issues with screens were quickly resolved. Excellent company to deal with. Product is expensive but high quality.
    - Kelly c.
  • The stated hours are from 8 to 5. Having spoken with the owner one afternoon, I arrived at the store at 8:15 the next morning. The store was closed and locked. I 'phoned the store number and got voice mail and left a message. I waited 15 minutes; no one came. I returned home and called back around 9AM. At that point, there was a live person to answer the 'phone. She told me the owner would be in by 1PM. I returned the following day after 1PM. The owner was not there, but the woman who'd answered the phone the previous day said he was out on a job (although his van was still parked behind the store with a sheet of plywood leaning against it as it had been the day before). No offer was made to put me in touch with the owner and there is currently no call-forwarding provision on the store's 203-264-4588 number.
    - AC G.
  • The windows were delivered in the correct sizes and on time. One window, however, arrived from the manufacturer with a 2.5" crack on the exterior sill. Woodbury Supply asked for a picture of the crack. They ordered a replacement window for us the same day, delivering it when it arrived, for no charge.
    - AC G.
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Window Replacement Installers in Southbury

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