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Basement Waterproofing reviews in Southbury

  • A
    Budget Dry Waterproofing Inc
    Budget Dry met my expectations in every way possible! (For the record, I am NOT in any way associated with the business or anyone who works there--this is a real testimonial). I was so pleased with their whole process, the price and the installation that I called their management to rave about how pleased I was. They installed a basement drainage system in an old leaky basement and a dirt floor crawl space encapsulation system where mold had grown. Our home was built in 1959. After several major rainstorms and four winter/spring months of time passing, all is perfectly dry and the obnoxious smell is gone!! The people on the job were skilled, considerate and did whatever it took to do it right. We were even visited by home office management and the salesperson during the job to be sure all was going well. I never take the time to write reviews, but Budget Dry deserves one from me--an extremely satisfied customer!! Folks, you can't go wrong by choosing them to fix your basement problems. Don't hesitate to call them and believe what they tell you needs to be done. They will be right all the way. Bill
    - Bill R.
  • A
    Budget Dry Waterproofing Inc
    From my initial call to the completion of the job, this was one of the best customer service experiences i have ever had. They were well prepared to discuss all of our options, courteous, professional and on time. We had a drain installed, a whole basement dehumidifier and new bilco doors installed. They did everything they promised and the technicians were polite and very professional. One of the doors arrived with a scratch and we didn't even have to ask. A new door was ordered and installed. I would recommend this company to anyone.
    - mike p.
  • A
    Connecticut Basement Systems
    I posted an initial review on 2/21/19 on a job done on 1/11/19 to fix groundwater from coming into our basement. The drainage system and sump they installed was not collecting all the water that was coming in, as we had leaking from several areas along an uneven rock ledge. I had reached out to our salesperson by phone and email and never heard back, so I was very frustrated. About 3 weeks after I posted the review, I did get a call from Jeff Allen, one of the supervisors. To make a long story short, he sent out one of their waterproofing specialists to look at the problem. We had already hired an independent mason to try to remedy the problem but he had not yet had a chance to do the job. Jeff convinced me that CT Basement systems would do absolutely whatever it took to fix my water problem. I cancelled the independent mason. Danny, a mason from CT Basement Systems came out and used a very ingenious method to divert all the water to the originally installed water guard trough and then to the sump. It is working beautifully!! I think Danny is a genius and I am so impressed and thankful for Jeff's perseverance and kindness in making this happen. I am now a very happy customer.
    - Ellen F.
  • A
    Budget Dry Waterproofing Inc
    Completely satisfied with the experience from beginning to end. Budget Dry responded quickly to request for quote, after comparing their proposal I awarded them the contract, and the job was scheduled and performed exactly as promised,
    - Donald D.
  • B
    Connecticut Basement Systems
    Our basement has a huge sloping rock in it-the foundation was built around it when the house was built in the 50's. Over the past 5-6 years, water has seeped in more and more at the top of the rock where it meets the ground right next to the foundation and rolled down the rock to the cellar floor, threatening to flow over to the finished side of the basement. First we put a new drainage system outside the house but that did not help. Five years ago we had another basement company come and they told us all we would need is a dehumidifier and that would dry up the water. We bought their big dehumidifier but nope, that did not make a dent in it, it has just gotten worse each year. I called CT Basement Systems late last fall and a very, very nice representative came, looked at the rock and the water flowing down it and was confident their system would take care of the problem. I have a friend that used them for water in her basement and she has raved about them and has never had a drop of water since her system was installed. I paid the deposit and the technicians came exactly when they said they would. They did a great job, were very professional and left the cellar area very clean in spite of all the dust that must have been generated by the jackhammering. I am very happy with the job they did. However, there has been one unexpected problem. Before the drain was put in, I had been buying absorbent socks, flood bags and all kinds of things to soak up the water. Now we just let the water course down the rock into the drain guard, which then funnels it to the sump. We discovered that some of the water drains down to our brick chimney, which abuts the big rock . Instead of continuing it's flow down the rock to the drain, some water is soaking into the gravel around the chimney and then coming out on the other side, where there is no drain guard, making puddles on the floor again. We think the rock needs a thin lip of cement to direct the flow down and away from the chimney area. So, I called the salesman. No call back. I emailed him. No reply. I called and left another message but nothing. I called the company and asked if they would give him a message to call me. No response. So, I can only surmise that they are completely uninterested in this, now that the job is done. I now have a mason coming to do the cement. It is too bad, because I was so impressed with the salesman when he came and also with the installers. I would recommend the product and the installation service beyond a shadow of a doubt. But the lack of customer service after the fact is a huge disappointment. I actually do not mind having our own mason come and do the job. If they had called me back, I would have told them that- I really just wanted to get their opinion on the problem. But they apparently just don't want to be bothered.
    - Ellen F.
  • A
    Budget Dry Waterproofing Inc
    My house is about 90 years old and the basement had an old school style drainage system  and a portable sump pump.  My issue was that the water table was so high that the water was coming in the original sump pump drain.  I have had a "damp basement" for the last 10 years.  Since installing, all the snow has melted and several days of heavy rain have happened and the basement is DRY!!  Such a beautiful sight after years of dreading going down in the basement to see what happened after every storm. This is actually the second time I have used them.   The first time was to repair a crack in the mortar within the stone foundation wall to stop some seepage of silt/mud and water.  This was done in October.  they injected material to seal the crack and painted the walk with water resistant paint.  That has held up beautifully as well.  Mark and Brianna have been wonderful to work with.  Brianna was great in coordinating and scheduling.  I didn't even need to be at the house when they came to do the work either time.  Both times they left my house and basement clean and secured.  It was great to not have to worry about having to be at home and knowing everything was being taken care of. I certainly recommend them and will definitely hire them again... I just hope I don't need to.  :)
    - Victoria H.
  • A
    Budget Dry Waterproofing Inc
    We are very pleased. Everything works properly. No water in the house or garage. Prior to the service we experienced at least one water event annually. Service was very professional from first contact through completion.
    - John M.
  • A
    Budget Dry Waterproofing Inc
    The service was too expensive, and so I didn't go with it. There was nothing wrong with the rep that came, it was just way more than I could spend at that time.
    - LAURA D.
  • A
    Budget Dry Waterproofing Inc
    Worked fine with storm, true test will be in April. Cleaned up pretty well afterwards. They were also careful in my flower garden and saved my perennials that they had to move. Entire project took a little over two days.
    - Deborah A.
  • A
    Budget Dry Waterproofing Inc
    Everything went as planned. The crew showed up on time, did the work very efficiently and finished in the time promised. So far I haven't seen a drop of water in the basement since.
    - Roger F.
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Waterproofing Contractors in Southbury

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