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Blinds And Curtain reviews in South Windsor

  • A
    The selection was great and Hans did a great job offering solutions and understanding our needs. Everyone was on time - from measurement to installation, were very professional and easy to work with. I would highly recommend Kellner's - a family owned business to anyone who wants to change the look of their windows and room design. They look fabulous!
    - Joy G.
  • A
    Valerie Spencer Interiors LLC

    Brian was great. He installed the shades with no issues. He was courteous and was caring to protect the floors with drop clothes. He noticed an issue with the skylight trim and fixed it before installing the shades, eliminating possible future issues that may damage the shades. Before leaving, he made sure we had no questions and were satisfied with his work.

    The price was very good compared to other contractors who claimed to have low prices, not sacrificing quality.

    I would definitely again use and recommend his company. Thanks, Brian, for a great job!

    - Judy C.
  • F
    Empire Today��
    The salesman and I had an extensive conversation when he was writing up the order about how much we would love the cordless shades because of the baby and how great they were for people with children. He said they went up from the bottom and down from the top and we talked about changes in window treatments. The order form only contained codes and a final total for all the shades (not individualized). On the day of the installation I walked into the condo to see that the sliding glass doors had one huge horizontal shade with cord and as I checked the other shades, all had cords. Not only that but on the bottom of the shades are 4 in. of string just hanging on both ends of all the shades giving them a very unfinished look. Needless to say I was very upset and immediately called the company. The customer service reps are very patient and responsive, I was told someone would call me back with 2 business days. The following week (#2), I again called and the rep apologized I hadn't heard back yet and said someone would call me the next day. Again the following week (#3), I called again and said I was really getting exasperated that I had not heard back and I was promised that someone would call me back. Week #4, I finally got the direct line and name of a rep, he told me that his supervisor, Venus, was away but he would bring it to her attention when she returned and she would call me back. I was upset by the unresponsiveness of this company and told him I just wanted the shades removed and my money back. I was told because it was custom (??? doesn't custom mean made for you) I could not return them for a refund but perhaps they could convert them to cordless.Week #5, I called the rep and told him I had not heard back from his supervisor. He told me that she was directing the issue to the Sales Manager and they would be calling me.Week #6, I called the rep again and told him I hadn't heard from anyone! He said the Sales Manager was out of town on business and would call me when he returned. I feel I'm really getting the run around and asked him why he hadn't called last week when he was in town or why Venus doesn't call me. Venus of course was not available. An hour after this call, I did have a voicemail from "Fred" saying they can take the shades back and make them cordless but the cost of vertical shades was $1,200 and I would have to pay half. I called back and got his voicemail asking why I still haven't been told what I actually paid for and I thought I had already paid for vertical shades as who would order one big horizontal shade to put over doors? I have not hear back from them yet.
    - Debra M.
  • A
    Designing Windows Inc
    - Lori C.
  • A
    CareFree Home Pros
    - Michael P.
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Window Treatment Experts in South Windsor

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