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Gutter Repair reviews in South Windsor

  • F
    they made 3 promises: 1) the installers are employees and not sub-contractors 2) they will provide local (Central CT) references 3) there will be no icicles in the winter after the gutter guard is installed. They failed on all 3 promises. To top it up, they did not clean the downspouts. after the install when it rained one of the gutters was overflowing. i climbed up to fix, fell off the ladder and shattered my elbow and went thru two surgeries. I would highly recommend that no one hires this company for any work.
    - Partha S.
  • A

     Background:

    My husband and I purchased a home four years ago and knew upon purchase we were going to need to re-side it at some point. There were several woodpecker holes on each side of the home and a family of very energetic woodpeckers living in our backyard.  Our home was built in 1957 and, much to the woodpeckers delight, had the original wood shingles. After spending years patching the holes and trying every possible method to deter them, (owl statue to frighten them away���they laughed. Hot pepper surrounding the holes to deter them with scent���they loved it!!). When it was evident that the woodpeckers were an armed force we simply could not compete with, we decided to move forward with the vinyl siding project.

     Initial Consultation:

    I met with six different contractors over the course of one month and knew within minutes of meeting Jeremy from Sensible Home Products that he was the right fit for our project. Jeremy arrived on time with his partner to discuss our remodel and came prepared with samples, pictures, ideas and best of all, a sense of humor. My day had been crazy and I was in the process of feeding my then 6 month old daughter dinner. Jeremy was professional but kind and patient while I listened to his pitch while in crazy mommy mode, juggling the needs of my daughter.

    Many of the other contractors I met with were focused on getting the job done quickly and neglected to provide details on how extensive the project would be. Four out of the six contractors suggested we side over the existing wood shingles which would save us time and money. As a fairly new homeowner who is also new to the world of vinyl siding, my initial response to that was, great! Quicker and cheaper. That���s a win for everyone! Jeremy was the first contractor to suggest we strip the entire home of the existing wood shingles and start from scratch with the vinyl. We also discussed adding a slider door in my dining room and possibly adding a window in my living room as part of this project.

     I shared with him the siding method the other contractors were suggesting and he went into great detail about what it meant to side over shingles and how it would negatively impact our home long-term. He took the time to provide a very comprehensive explanation on why his company does not offer that method to its customers. Everything he said made sense. He explained that your home is the largest purchase you make and a home remodel is costly, so it���s important to take the time to accurately address the needs of the home and ensure any and all updates are done properly. He explained that if we had an unknown issue underneath the shingles such as mold or rot and he sided over the wood, that unknown issue would be encapsulated under the new siding. Down the road, when the issue presented itself, the new siding would then need to be ripped down, and the issue would need to be addressed. Jeremy is simply unwilling to provide this type of disservice to his customers. 

    Jeremy was the only contractor to explain each and every component of the job, complete with visual aids. Our initial meeting was the perfect blend of professional and casual conversation. It was evident that in addition to trying to sell his service, he took the time to try to get to know my family which I appreciated. He was not aggressive in his pursuit of our business which was extremely refreshing. When we told him we were postponing our decision until the spring, he was very understanding and told us he would reserve a spot for us and follow up with us in March.

     Preliminary Meeting

    When spring approached, Jeremy was diligent about following up with us without making us feel pressured. Our initial meeting to sign the contract was smooth and he came fully prepared and answered all of our remaining questions. We made it clear that we were on a very tight budget and we expressed our concern about going over that budget if unexpected costs arose. He assured us it would be fine and he didn���t anticipate any issues. He also worked with us to develop a construction strategy to afford any unforeseen costs by holding off on the slider door and window installation and reserving those funds in case we needed them.  Jeremy truly understands the stress that homeowners feel during the various stages of a home improvement project and he does everything he can to put your mind at ease.

     Project Go Time:

    Day one of the project, the house was stripped and the first unknown issue arose. The woodpecker damage was pretty severe, especially on all four corners of the house. It was determined that the corners were going to have to be re-built and other areas corrected before moving forward. I couldn���t help but remind myself what the other contractors had suggested. Had we sided over the wood shingles, this issue would never have been discovered and it definitely would have caused structural problems down the road. I knew at that moment we were in very good hands and we made the best decision hiring Jeremy for this job.

     Once the entire house was stripped, we were able to make a decision about the door and window. Jeremy knew how important it was for us to have the slider door and window added to our home so he decided to only charge us the cost of material to rebuild the corners of the house. He could have charged us extra labor for this, but instead, he put our needs first.

     Communication:

    What I found most impressive about working with Jeremy was the exceptional level of communication he provided throughout the project. Each evening, he would place a call to us to discuss the work that had been done that day. He asked if we were happy, if anything needed to be changed and if we had any questions. He also discussed the work that would take place the following day. He kept us well informed of each step of the project and he was genuinely excited to hear what we thought as we came home to newly completed pieces each day. We often heard things like ���Are you excited!!??  Doesn���t it look great!? Or, I can���t wait for you to get home to see what we did today!��� His enthusiasm was contagious and rather than feeling stressed about the house being in pieces, we felt excited about the change and how beautiful it was looking.

     In addition to our nightly calls, Jeremy provided text messages with pictures throughout the day when big pieces of the project were underway. When they cut a large hole in our dining room for the slider door, we got a picture. When the door was fully installed, we got a picture. I don���t know many contractors that take the time out of their day to do this. Again, it shows his level of commitment and dedication to the project and our happiness with the quality of his work.

     Cleanliness:

    I expected the house to be a mess during this process but was pleasantly surprised at how clean and neat Jeremy���s crew was. There wasn���t a single screw or nail in sight when we returned home each day which is extremely important with a toddler running around. When the slider was installed and wall put back up, I returned home to member of his crew diligently vacuuming our living room. There was no debris or material outside the perimeter of the house or in our yard.  I was also very impressed with the cleanliness of my bathrooms while they were being used by his crew. I am amazed that they were able to maintain such a clean working environment and it���s clear that this is a priority within his business operations.

     Above and Beyond:

    I was extremely grateful with the level of service provided by Jeremy, especially components that went well above and beyond what he was hired to do. We had a patio put in our backyard last year and he expressed his concern with adding the slider door with nothing to step down to since we have a wobbly toddler on the loose. He was genuinely concerned for our daughter���s safety and volunteered to build a small deck with leftover wood he had at no cost to us.

    Jeremy knew we were on a tight budget and he consistently provided ideas and ways we could save money. We discussed putting in a plain standard sliding door which was the cheapest option. Jeremy scouted different stores and found a custom Thermastar special order door that a customer changed their mind on, so Lowes was selling it at a discount. He immediately sent us a picture via text and called to make sure we wanted it. It was a beautiful energy efficient door complete with internal blinds. He was so excited to have found this door for us and best of all, it was the same price as the standard one.

    Final Thoughts:

    Like most homeowners, our home is very special to us and placing it in the care of a stranger causes a lot of anxiety and stress, especially when adding the financial strain to the mix. Jeremy has a gift in his ability to make you feel completely comfortable with the process. He assures you that you will never regret spending the money on the house once you see the final result. I can say with absolute certainty that he was right. Every decision that was made with his guidance was the right decision. He was right about not siding over the house and he was right about not regretting the cost of the project. He has been in the business long enough to know what he is talking about and it���s evident that he feels a sense of obligation to guide his customers in the right direction. He truly wants to help people make their homes a more beautiful place to live. I would recommend his company to anyone with a home improvement project without any hesitation. We have some additional plans for our home in the coming years and we look forward to working with him again.

     

     

     

     

     

    - Nicole D.
  • A
    We had contacted many roofing companies to get estimates for repairing damage to our roof from this past winter. Out of all of them, JBCT was our clear choice. From our initial conversations, Jason and Chris were both professional and incredibly responsive. They personally came out to inspect our home and put together a plan on how to repair the existing problems as well as ensure the job was done properly to prevent future issues. Their pricing was highly competitive, but their professionalism and knowledge was what really sealed the deal for us to go with them.
    Once quotes and dates were worked out, their crew arrived early on the day scheduled, and work was completed in a timely manner. Chris was on-site at the start of the job and stopped back periodically to ensure all work was done to our request. Everything was completed as stated and the crew completely cleaned up after like they were never there. No stray shingles laying around or anything like that.
    Their team had one issue with a piece of equipment breakdown (not their fault) and Chris was excellent in communicating the issue to us and ensuring they finished the work ASAP once they got the equipment repaired. He and Jason were available by phone and email through the entire process to answer any questions we had and give us updates on the project. Chris also came back again to ensure once all the work was done that we were happy with the completed project before we discussed payment.
    Roof work is a major home project, and not cheap. These guys obviously take pride in their work and are a cut above. I'd have no issues recommending them and plan to use them again for any roofing related work we may have in the future.
    - Christine D.
  • B
    They came out and gave me written estimate of exactly what work would be done and how long it would take. They did exactly what we agreed upon and completed the work in a timely manner. No complaints.
    - Justin R.
  • A
    Kurt takes his work very seriously and wants to complete the job to both his and your standards.  His communication is very good as he kept us informed of all services and if additional situations arose, he explained everything very clearly.  He was reliable and completed the job within the time-frame he initially gave us.  We had several companies at the house before we went with Buckland Home Contractors and feel confident we made the right decision.  I would not hesitate to use them again.
    - Eric L.
  • A
    The company went above and beyond and performed better than expected. They actually did slightly more work than I paid for, which is always a nice surprise....leaves the consumer with a good feeling about the company and their practices.
    - carolyn c.
  • A
    Requested an estimate of replacing my gutters due to the gutters being clogged. He got up on the roof and unclogged the drain end of the side gutters. Called for an estimate on Thurs and someone was out on Tuesday and he cleaned my gutter drain.
    - Ann Marie B.
  • C
    Spoke with owner on 12/3/13 to schedule gutter cleaning and installation of pre-purchased hot wires to prevent ice dam build-up. We agreed he could perform job within 2-3 weeks but would get back to me with exact date. Never heard back. Now we have ice dams and water leakage through the ceiling. Shame on me for not following up with someone else, but I held off throughout December fully expecting Wood and Wood to do the work.
    - Nancy S.
  • A
    Joe and his crew are fantastic. This is the second time we have used them for gutter work. Their work is excellent, product is of great quality. They are on time and leave the job site neat and clean. You can't beat the price and workmanship. Joe and his crew's attitude of taking time to do the job right is a pleasant change from a lot of contractors we have used for home projects in the past. Joe believes in 100% customer satisfaction and was personally on site for each job he has done for us.
    I would recommend A-1 Gutter to anyone in need of gutter work...their name serves them well. Thanks to Joe and his crew!

    - Judy C.
  • A
    Gutt R Done was perfect from start to finish.  They ordered the color to match the house and the match was spot on !   I am proud to look up and see my beautiful gutters.  When they left they thanked us and shook our hands.  They do excellent work and have a warm customer manner.  I will tell my friends and neighbors to give them a call should they need gutters.
    - Dixie S.
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Gutter Repair Contractors in South Windsor

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