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Dalene Flooring Carpet One

Founded 1949 • Angie's List since July 2006

B Rated | 34 Reviews

Description

Dalene Flooring Carpet One has been serving Connecticut families and communities for over 66 years (since 1949). We're a third-generation family business with close ties to the communities we serve. We're committed to providing only the finest floor products and installation, backed by our Beautiful Guarantee®. Our Beautiful Guarantee lets you purchase the flooring of your dreams and makes sure you are 100% happy with your choice - but if you're not happy, we'll replace it for free! (see stores for details). Our Installation team are certified as 5-diamond Installation Excellence members and are evaluated on each and every job to insure that that they are providing first-class service. Dalene Flooring employees two on‐staff designers to help you design your entire space from the floors to the paint selection and the use of their expertise is complimentary to our customers. Dalene Flooring Carpet One is part of a Co-op. With a Co-op business, you get expertise without compromises - selection, pricing, and a vested interest in your community....

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Verified Reviews

A few reviews for this pro…

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RATED

06/14/2017

Robin in Manchester store is very patient and knowledgeable. She took time to make sure our questions are fully answered and she returned every email and voicemail messages. Installation was done efficiently and professionally.

DESCRIPTION OF WORK
Did both carpet and vinyl tile

CATEGORY flooring

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RATED

01/23/2016

Couldn't be happier with our experience with Dalene's. Rob was a pleasure to work with! He was professional, knowledgeable and involved with every step of our project. I would highly recommend this company and will use them again for future projects.

DESCRIPTION OF WORK
Installed new hard wood floors (living room and kitchen), sanded and stained existing hard wood floors as well as stairs

CATEGORY flooring,hardwood floor repair

F

RATED

12/04/2015

We didn't use their services. I contacted them to get an estimate and they never called me back. I sent them emails, he was supposed to get back to me with an estimate. I called him twice and sent him emails twice. He didn't respond at all, so I was extremely dissatisfied with them. They were supposed to set up an appointment to come do an estimate. My guess is, it wasn't a big enough job for them...

DESCRIPTION OF WORK
Dalene Flooring Carpet One was supposed to give me an estimate.

CATEGORY carpet installation

SERVICE PROVIDER RESPONSE

This was for a commercial carpet bid not a retail client. Our Commercial Sales Associate, Chris (not the owner) got in touch with the customer and apologized for the miscommunication. This was a commercial job for Bradley Airport, there were plans given to Chris but he was waiting on information from the customer on clearances before providing a proper bid for the job. We're hoping with the apolog...
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RATED

10/17/2015

Rob in South Windsor store handled the selection and ordering process very professionally. He came close to matching a lower price from another vendor, but we went with Dalene because of his professionalism and the assurance of local quality control. Rob, himself, measured the room and explained all of the steps necessary to prepare for installation. We took care of removal of old carpet and baseb...

DESCRIPTION OF WORK
Dalene installed new laminate floor with cushion in family room of approximately 300 sq. ft.

CATEGORY carpet installation,flooring

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RATED

04/14/2015

Great price, good follow up, courteous and professional.  I deal with hundreds of contractors each year inn my profession and these guys were right on the money.

DESCRIPTION OF WORK
Laminate Flooring

CATEGORY flooring

Services Offered

• Flooring Installation • Conventional or Dustless Sanding & Refinishing • Complementary Design Services: In-house Designers • Carpet Binding • Residential, Builder & Commercial Flooring • Hardwood Floors • Bamboo & Cork • Carpet • Ceramic Tile • Vinyl • Laminate • Marble and Granite • Area Rugs • Stair Runners • Heated Floor Systems • Financing • Healthier Living Installations • Armstrong Elite Showroom • Floor Care/Maintenance Products • Exclusive Warranties

Services Not Offered

Carpet Cleaning (but we can refer a professional)

General Information
Free Estimates
Yes
Payment Options
Check, Visa, MasterCard, American Express, Discover, Financing Available
Emergency Service
No
Warranties
Yes