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Appliance Repair reviews in South Windsor

  • A
    Hipoint Heating & Cooling
    In the early hours I found out I had a hot water go bad, during that time I checked on the bad one I notice a second water heater went back for a different tenant. I called Tyler from Hipoint and he had a tech. go over and get the dimensions and get the materials and equipment and they changed both of them out. No issues at all. Everything went great. I now keep Tyler's number on speed dial.
    - DUSTIN M.
  • A
    A Advantage Appliance Repair Inc.
    Appointment was set up by another party. Company called to say they would like to reschedule so that they could order the seal and have it ready for the technician. This delayed the work by one day but obviously made more sense so I appreciated their thinking ahead rather than sending out the technician and then have to do a second call to actually replace the part. Technician showed up when expected with the part and provided an explanation of what he was going to do. Work was completed satisfactorily and he even provided a tip on how to keep the problem from happening again. This is the second time I have used Advantage with excellent results and will use them again if needed. Highly recommend this company!
    - Robert M.
  • A
    A Plus Mike's Appliance Service
    Mike first came out and gave me an estimate which I submitted for warranty approval.  He also spoke with the warranty service on my behalf.  He then came back a few days later, as he said he would do, to replace the part.  He did the work for the price quoted.
    - Edward M.
  • A
    DOUG'S APPLIANCE SVC
    He found the problem and fixed it in less than 3 minutes. He removed a stuck piece of plastic that was causing a huge racket. I had first thought I would need a new pump. But thanks to Doug's experience and skill there weren't any new parts required.

    - Thomas B.
  • A
    H & R Appliance Repair
    My disposal was jammed up and was making funny sounds. The dishwasher was not heating up and was leaking on the left side of the door. Harry had parts and a door gasket to make the necessary corrections in a pretty fast fashion. He is neat as a pin and very nice. He explained everything in detail along with telling me how to use the disposal correctly. THANKS HARRY. Recommend you highly.
    - Rich L.
  • A
    A Plus Mike's Appliance Service
    Mike was on time. He ran the wash cycle to determine the cause of the leak. He found the washer was not leaking. He suggested it may be plumbing, said to try drain opener in drain pipe first, I did that and it fixed the problem.
    - Heidi T.
  • A
    Chimney Works of Connecticut
    The stove was professionally fixed Marisa took every piece off the stove Her assistant cleaned and oiled every piece of the stove Marisa then reassembled the stove and it works like the day it was bought She the went up on the ladder and inspected the chimney and the cap She made recommendations on follow up work and solutions to existing problems

    - Michael C.
  • D
    A Action Appliance
    reviewed all of the reviews for this company.  All of my previous experience with Angie's List "A" rated companies were exactly that - "A" service.  Unfortunately, this company was the only game in town to fix a Samsung Electric Dryer.
    The first call was answered promptly and professionally.  The woman explained the $79.95 service charge and that it would be deducted from the final cost of the job.  No problem.  The first service man arrives exactly on time.  My dryer is a stackable in a
    closet area made to fit a stackable.  I was able to slide it out.  He examined the appliance and determined it needed a new motor, then proceeded to order one on his laptop.  He explained that if the person who came back with the part needed to slide it out then there would be another man needed and it would be an additional $100 charge.  I said I would have the unit out of the closet waiting for him.  The entire time Service Man #1 was there he complained about working and the company.  He obviously needed to retire because he was not happy in his job.
    About a week later (guessing) I called to find out when the part would be in.  I was told it had to come from Korea because there were none in the United States,so it would take a while.  I said it would have been nice if someone had called to tell me this, instead of me calling to follow up.  A gentleman named Don called back and explained to me how the Samsung part ordering and supply worked.  I logged onto the internet and found the part at Sears.com for about $150 and it would take about a week.  Don said that was more than his company paid for the part, but if that's the way I wanted to go, they would pay for the part and I could pay for the expedited shipping.  He thought the shipping time would be about the same though he couldn't guarantee it.  Understood.  I said I'd wait for their ordered part.
    Part has arrived.  Service Man #2 arrives on time.  I help him take the dryer down from the washer.  The dryer is now in the middle of my dining/living room.  He takes the dryer apart.  The part doesn't fit.  He goes on the laptop.  He calls someone on his cell.  They are going to try to jimmy-rig the part so it will fit.  It doesn't work.  It's the wrong part and they can't make it work. (Why would you jimmy-rig the wrong part anyway?)  So he puts the dryer back together, the top isn't on correctly and he's states he's done. No,
    please put the top on correctly.  A few more attempts and he gets it.  He explains he has to order the part again. Fine. He is very friendly and professional.  Until he tells me that the dryer may have to stay where it is because he can't lift it back on top of the washer.  NO. It's not staying there.  I help him lift the dryer. (a female is writing this)  He leaves.  I find screws on the floor.  Hmmm.
    More time goes by.  I hear nothing.  I am frustrated that no one checked the part when it arrived from Korea to be sure it was the correct one.  Don had explained that receiving the wrong part was not uncommon with Samsung.  Well wouldn't you check it BEFORE you get to the customer's home and take the appliance apart?? Still no word on the ordered part.  I email the company.  Steve (who I'm told is the owner) almost immediately calls me on my cell, and leaves a message apologizing for the issues I've
    had, assures me they will keep me informed of the status of the order, and he's confident he can provides some discount for the general aggravation.
    Part arrives.  Service Man #3 arrives promptly.  He has the dryer apart, motor replaced, dryer back together, dryer stacked, all in 30 minutes or less.  Time to pay.  I ask about the discount.  He has no knowledge of any discount Steve mentioned.  Ok. I pay in full.
    For the next 2 weeks I phone the company probably 5 times, speaking to the  person answering the phone, leaving messages for  the Office Manager  (Steve's wife) regarding the discount. Finally the Office Manger says she'll offer me $50 and asks if that will make me happy.  I said I honestly had $79.95 in mind, since that was the price of the service call fee (I had 3), and I already knew they were making a fair bit of money on the part.  I thought that was reasonable.  She agreed.  I wait some more.  I call to find out where the check is.  Two weeks later, I get an answer from the person answering the phone (always someone
    different) that it went out almost a week ago.  I'm a 15 minute drive away, so there's no way the check took more than a week to get there.  I ask where it's coming from.  Glastonbury to South Windsor.  OK, then something has happened to the check.  She'll have the Office Manager call me.  The Office Manager leaves me a message saying the check is being "issued" that day.  Three days later the check arrives and it's for $50.  Really?  I make numerous calls.  Leave numerous messages.  Write an email.  I have never gotten a response.
    I never raised my voice or used bad language.  I did promise that I would write a review for Angie's List.  Here it is.  Decide for  yourself.  And I truly hope you don't own a Samsung and have only this company to use for repairs.  They sound great, but their follow-through was horrible.  I tried to give them the benefit of the doubt, but each turn was a disappointment (except Don and Service Man#3).
    - LYRA E A.
  • A
    A Plus Mike's Appliance Service
    Called A Plus Mike's Appliance Service 8:30 this morning; frig was not cooling, but freezer was still working fine. Receptionist was very responsive, said they'd have someone out today. Mike was here by 1:20 pm, immediately identified the problem as the fan, had the replacement part in his truck, and was finished by 2:00. He was professional from start to finish, and his price was fair. I am extremely happy with the service and will call this company again for any appliance repairs in the future.
    - nancy d.
  • C
    DOUG'S APPLIANCE SVC
    The phone call was answered promptly. I explained my dryer stopped running. It's a Samsung, 2 yrs old. Oh and I'm in a condo so it's in a tight space. The tight space prompted a reply that he doesn't service Samsung's. Should have said that when I told him it was a Samsung, instead of when I said it was in a tight space in a condo. I won't call him again. He did offer me and quot;good luck with thatand quot;.
    - LYRA E A.
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Appliance Repair Services in South Windsor

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