Connecticut Basement Systems

A 156 Reviews

Founded 1987 • Angie's List since January 2006

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Licensing

No License Required for Trade
Bonded
Insured
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All skilled traders and home improvement contractors operating in the State of Connecticut are required to be licensed or registered by the State Department of Consumer Protection. License or registration identification is required to be on all advertising, business cards, signage, and contracts. You can check to see if a contractor or tradesperson is licensed or registered by going to: https://www.elicense.ct.gov/

Hours

Monday
8:00 AM - 5:00 PM
Tuesday
8:00 AM - 5:00 PM
Wednesday
8:00 AM - 5:00 PM
Thursday
8:00 AM - 5:00 PM
Friday
8:00 AM - 5:00 PM

Company Contact

33 Progress Avenue

Seymour, CT 06483

Description

Connecticut Basement Systems is your trusted expert for basement waterproofing, crawl space repair, basement finishing, and foundation repair. Using patented, warrantied products, we provide permanent solutions for your home. Have a wet, flooded basement or crawl space? Tilted or bowing foundation walls? A basement you want to finish? We have a solution. We proudly serve homeowners and businesses all throughout Connecticut & Westchester County, NY. Call us today for a free inspection and no-obligation, estimate. Financing available. Additional phones - (203) 881-5090. Award winning....

Verified Reviews

156 Total Reviews
Reviews by Rating
A Rated
115
B Rated
21
C Rated
7
D Rated
10
F Rated
3
Read reviews by category
basement waterproofing (142)well and water pump (34)basement remodeling (11)foundation repair (6)plumber (12)drain pipe installation (6)hvac repair (5)excavating (4)egress window (4)home energy audit (2)woodworking (2)door installation (1)
Showing 1-10 of 156 reviews
A

RATED

07/22/2020

It went well. Had some questions about work done, it took a few days to get the right person. Once did they set a date and came out and answered all my questions. Very thankful.

DESCRIPTION OF WORK
Crack repair and waterproof

CATEGORY basement waterproofing

COST $3,000

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 07/13/2020

D

RATED

04/04/2020

Connecticut basement System's estimate was more than double of what other companies had quoted. So we had the workndone by a different company.

DESCRIPTION OF WORK
Basement waterproofing

CATEGORY basement waterproofing

COST $16,000

WORK COMPLETED ON 10/01/2019

SERVICE PROVIDER RESPONSE

Hi Sajini - I am sorry to hear that you were not happy about the price, but our solutions are superior compared to the competition with our patented, warrantied products - we provide permanent solutions for your home. If you ever need us in the future or would like to revisit the estimate, we will always be willing to work with you. Thank you and have a nice day. -Sara, Digital Marketing Coordinat...
D

RATED

11/19/2019

It's disappointing to only give two stars after this project started out with so much promise. Overall, the renovation is done and the drainage system seems to work but the construction process was very frustrating. +2 Stars The first star is for the salesman who gave a very educational presentation about their systems and drafted up our plans for how they'd renovate our unfinished basement. Plus,...

DESCRIPTION OF WORK
Basement Renovation and Drainage System Install

CATEGORY basement waterproofing,wells,basement remodeling

COST $40,000

SERVICES PERFORMED? Yes

WORK COMPLETED ON 08/01/2019

A

RATED

05/17/2019

I posted an initial review on 2/21/19 on a job done on 1/11/19 to fix groundwater from coming into our basement. The drainage system and sump they installed was not collecting all the water that was coming in, as we had leaking from several areas along an uneven rock ledge. I had reached out to our salesperson by phone and email and never heard back, so I was very frustrated. About 3 weeks after I...

DESCRIPTION OF WORK
Fixed groundwater in basement problem

CATEGORY basement waterproofing

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 05/16/2019

SERVICE PROVIDER RESPONSE

Hi [Member Name Removed] - thank you for updating us on your experience with our company. We are extremely happy that you allowed us to amend the problem you were having with our system. And we agree, Jeff and Danny are rockstars! If you need anything else from us please do not hesitate to reach out. Thank you and have a nice day! -Sara, Digital Marketing Coordinator
C

RATED

03/12/2019

They got back to me too late and couldn't make an appointment for weeks. When I asked for a price for a sump pump, they came in way high.

DESCRIPTION OF WORK
I needed someone to assess why I have water in my basement for the first time

CATEGORY basement waterproofing

WORK COMPLETED ON 03/12/2019

SERVICE PROVIDER RESPONSE

Hi [Member Name Removed], I apologize for any inconvenience you had when trying to schedule an appointment with our company. We are the number one basement waterproofing company in CT and with the recent rains our phones have been ringing off the hook. Our pricing is justified with the quality and warranties that our products obtain. If you are willing to give us a call back, we can try our best t...
B

RATED

02/22/2019

Our basement has a huge sloping rock in it-the foundation was built around it when the house was built in the 50's. Over the past 5-6 years, water has seeped in more and more at the top of the rock where it meets the ground right next to the foundation and rolled down the rock to the cellar floor, threatening to flow over to the finished side of the basement. First we put a new drainage system out...

DESCRIPTION OF WORK
Drain guard system leading to sump pump in basement

CATEGORY basement waterproofing

COST $4,700

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 01/11/2019

SERVICE PROVIDER RESPONSE

Hi [Member Name Removed], I first want to apologize for not responding to your review in a timely matter. We had a problem of our notifications not being sent to the correct email address. Regardless, I truly apologize that we failed to properly communicate with you after the project was completed. Kris Kelly, who, according to our records was the Salesman you met with originally, no longer works ...
F

RATED

09/14/2018

Horrible. Contacted 3 times for a quote. No response. Not very customer oriented.

DESCRIPTION OF WORK
Getting water in basement.

CATEGORY basement waterproofing

WORK COMPLETED ON 08/08/2018

SERVICE PROVIDER RESPONSE

Hi [Member Name Removed] - I am so sorry for any inconvenience or frustration. It is against our best practices to not respond back to a customer and is a rare occurrence. Please confirm that you are trying to reach Connecticut Basement Systems for a waterproofing quote, as many people get our company confused with Connecticut Basement Systems Radon and I do not see your info in our system. If you...
D

RATED

08/06/2018

The contractor they hired, Erik (not a CBS employee), was good and did a fine job. The PM, Micah, is simply not competent. Constant problems with timing and issues. He ordered the wrong window for us, then the company tried to bait and switch me. I ordered an Andersen from them, and they tried to switch me to their own brand of window, thinking that I am an idiot. I held them to their agreement fo...

DESCRIPTION OF WORK
Basement Finishing

CATEGORY egress windows,excavators,insulation,woodworking,basement remodeling

COST $45,000

SERVICES PERFORMED? Yes

WORK COMPLETED ON 01/19/2018

A

RATED

07/23/2018

My daughter is getting married this week and we have a house full of guests from out of town. It would not be a very good time to also have to deal with a flood. The technician just left. He was pleasant and clearly knew his business. He did a professional job of cleaning out the sludge, showing me the workings of the system and letting me know realistic expectations on the motor life. That said, ...

DESCRIPTION OF WORK
repair intermittent failure on sump system

CATEGORY basement waterproofing

COST $498

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 07/23/2018

SERVICE PROVIDER RESPONSE

Hi [Member Name Removed] - thank you for taking the time to express your positive experience with our company. Bill is a fantastic Service Tech. and always gives WOW Service! We are happy that you can enjoy your daughter's wedding without a worry of a wet basement. Have a nice day!
A

RATED

06/19/2018

We moved into a lovely house with many unsuspected problems including a very wet basement back in Nov of 2017. I did much research to find the best outfit to fix the problem. Ct Basement was not the cheapest. In fact, they were the most expensive by far. But, they were also the yardstick every other company compared themselves to. The job cost us 19,300. And we had to wait weeks for the work to st...

DESCRIPTION OF WORK
The basement suffered two floods in the two big early spring storms when we lost power. We needed that all fixed so it could not happen again. The old sump pumps were inadequate. We decided to get a new floor and lower wall to the basement with a perimeter trench and a large sump pump with a good backup battery.

CATEGORY basement waterproofing

COST $19,300

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 05/30/2018

Services Offered

Basement waterproofing. Insulating. Crawl space. Foundation repair. Exterior excavation. Basement finishing. Moisture control. Sump pump installation & repair. Concrete Lifting and Concrete Leveling

Services Not Offered

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General Information
Free Estimates
Yes
Eco-Friendly Accreditations
No
Payment Options
Check, Visa, MasterCard, American Express, Discover, Financing Available
Emergency Service
No
Warranties
Yes