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Appliance Repair reviews in Salem

  • F
    A Action Appliance
    I scheduled service with them online at 11am on Friday. Even received a confirmation email for a Monday appointment. When I called on Monday around 10-11 to find out when I was going to be seen, the call taker had to book me from scratch. Strike One. As a person, Vinny is a very nice and personable guy. When I booked the service call, I specifically mentioned that I had troubleshot the dishwasher down to the power control board. Vinny arrived at the end of the four hour window that I had taken off work for, repeated the troubleshooting that I had done (ok, fine) and agreed with dead control board. He then told me that the board was no longer made. (The dishwasher is 2 years old to the month) Said that the office could cut me a deal on a new one if I was interested, charged me the $127 service call fee, and left. Strike Two. This just didn't make sense to me, so I dug around online, found the parts breakdown for the dishwasher, found the actual part I needed (the programmed control board) vs the not available UNPROGRAMMED control board which was the part that he'd pulled up, ordered it direct from Bosch for $126 and installed it this evening. Dishwasher works great. Strike Three. This is quite possibly the most useless "service call" that I've had for anything in my adult life. If I were less questioning, I would have thrown out a perfectly repairable $1000 dishwasher due to lousy parts lookup. UNSAT. NOTE: I don't generally believe in shooting someone without providing a chance to fix themselves. This feedback was provided directly in their customer survey a week ago, but since they chose to not follow up with me, hopefully others can learn from my mistake.
    - Jesse N.
  • A
    Stoddard's & Hebron Appliance Service

    Came to my house in the time frame he stated he would, was extremely professional, courteous, and knowledgeable. Was very conversational and willing to give pointers and advice to prevent further issues.  He is an excellent appliance repairman and would recommend him to anyone.  I got an awesome price for the work that was done and couldn't do myself on account that the refrigerator requires a code to replace the circuit board.  If he lives in your area and you need appliance repair, I would strongly recommend him.  I was very happy that I hired him on account of the reviews he had, they are accurate.

    - James C.
  • A
    Bob's Fixit LLC
    Bob was great.   Called me back the same day I left a message.   We discussed the history of my washer, Bob's listened to what I had to say and we agreed a service call was needed.   Then we realized he lived too far from me, he is in Putnam.   So Bob helped me come up with a troubleshooting plan that my husband could try when he got home from work.    Bob was very thorough, patient and knowledgeable.   Told me where the screws were, what to look for, what I would need to order if I noticed different situations.   My husband and I did fix the washer last night...an old sock stuck in the drain of the washer causing the pump to not function.
    - Emil C.
  • A
    AppliancePartsPros.com
    Janice was very helpful, cheerful and confident.   Gave us help regarding a stuck sock in our washing machine's discharge pump.
    Also quoted us a price for the pump if we needed to order it.
    I am cancelling our expensive service call appt.
    - Emil C.
  • D
    KEITH'S APPLIANCE & TV


    - Caren J.
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Appliance Services in Salem

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