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Antique Store reviews in Plainfield

  • A
    THAMES IMPORT CO
    Went very well.  Steve was professional, competent, and enjoyable to work with.  Honest and dependable.
    - Maureen g.
  • F
    Nicole Madison's Fine Furniture & Antiques
    The china closet was delivered on 10-3-10. When the driver of the moving van and his helper uncovered it, the three of us noticed extensive water damage to the back and a deep, 5-inch long splintering scratch on the front of the back panel, very visible through the front glass. I initially refused to accept the damaged cabinet. But the driver said he saw situations like this frequently where repairs were needed, and told me the easiest and most-cost-effective remedy was for repairs to be done locally, rather than shipping it well over a thousand miles round trip. So I decided to go that route, believing that with certain repairs the china closet, which had some character, could be ok. (In fact, when I notified Bebe the next day, she asked that I get a local estimate for repairs.) The moving guy wrote in his report: "Water damage is old." On 10-4, when I spoke with Bebe about the damages, she asked that I send photos and get a repair estimate. On 10-12, I emailed her detailed photos of the water damage and the gouge. On 11-4 I sent her the repair estimate done by an expert antique repair man: $200 for the water damage and $230 for delivery damage. He said the water damage was "long standing." He diagnosed the splintering gouge as "a stress compression from transit" plus there were a few other dings as well to address. Bebe did not respond. When I called, I was told that she thought the estimate was too high. She wanted to talk personally to the antiques expert, who then called her and was told the repair cost was outrageous. I then called her and she said she would pay $100 by crediting my credit card. In an effort to get this behind me, I agreed. (This was obviously for the "long standing" water issue on the item she sold me, and not for what occurred beyond her control in transit.) I also contacted the shipper to inform him of the gouge from "transit." The shipper was pleasant and professional, offering to pay $125. I signed a waiver saying that he had met his responsibilities for "damages that occurred to personal property during furniture delivery." The fact that I would pay $105, I chalked up to the cost of doing long distance purchasing, as I did the $100 I was expecting to pay for the water damage repair. Bebe, however, never contacted me again. I emailed her a few times. On 12-7, she finally emailed a liability waiver form saying that $100 would resolve the dispute. I consented. At the end of December, I emailed a couple of times again, trying to resolve this. She wrote back a curt email saying that because the shipper was listed on HER liability waiver, that HIS having paid me absolved her of all responsibility in the matter. What she had asked me to sign said: "Your credit to my credit card of $100 will resolve all disputes between you, us and the shipper." The fact that I additionally indemnified the shipper in no way exempts Nicole Madison from making good on their agreement to contribute toward paying for repairs of long standing damage to the cabinet. Most pertinent, the agreement I signed said that Nicole Madison's credit to my credit card would resolve all disputes. It did not say that the shipper paying for shipping damages would resolve all disputes. In the end, the bottom line is that I have received no credit to my credit card, which the agreement calls for. My releasing the shipper from further liability in no way released her from her responsibility. His stated language, quoted above, supports this. He paid for the delivery damage only. In an effort to bring such practices to light, I took the trouble to go to the Georgia Better Business Bureau. (I learned that the business also operates under the name "The Antique Collector.") Nicole Madison's response was that the china cabinet was in "beautiful condition" when they sold it. They accused me of being "dishonest" and "deceptive" for supposedly behind their backs making a claim with the shipper. Good grief. I had nothing to hide. I had two separate problems, two separate claims, and a life to live... (By the way, I was not the first complaint against this company at the Better Business Bureau.)
    - Martha R.
  • F
    Fontaine's Auction Gallery
    This auctioneer removed every item from my store to his gallery for auction. The purpose of the auction was to sell off the entire contents of my inventory due to my health problems. I helped him identify each item on the list, removed. As the auction was held online as well as in his gallery, I was horrified to discover that he had not accurately identified most items, and did not put an accurate value with each item as is normally done for online auctions. He put $1 for most. I spent hours making changes on my computer and sending him those plus I drove the 5 hours round trip to his gallery and corrected the list and values for everything wrong. He promised to make those changes for the online description and values but never did. (It was too late to change the printed catalog) He stopped selling after a certain number of lots. Just quit bringing the lots up for auction. This action was never discussed previously! Then he charged me for returning everything unsold and there were so many broken items as returned. It broke my heart. Never never use this auctioneer!
    - christine w.
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Antique Stores in Plainfield

Companies below are listed in alphabetical order.

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