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Hvac Repair reviews in Oxford

  • F
    Well I guess I?m going to be the exception here.  I give the technician an A but the company gets an F.  Here?s why.
    Short Story:
    The diagnosis/estimate will cost you at least $150 and will NOT be applied to the cost of the repair.  They charged me an additional $300 to install a $75 part taking 15 minutes.  My total charge for 1 hour on site was $556.21.  Also, they will NOT honor the Angie?s List discount even though it is on the web site.
    Long Story:
    Based on the glowing reviews and Super Service Award I decided to contact Air Specialties to fix the condenser unit on my central A/C.  The symptoms were compressor running but the compressor fan not working.  I was told it would be $150 for the first ½ hour and $75 each ½ hour after.  Seemed pricey at $225 for an hour, but with such good reviews I decided to proceed.  What I didn?t realize at the time was the $150 would not be applied against the service.  I was under the impression that Free Estimate meant just that.  I was wrong.
    The technician arrived, opened the covers and diagnosed the problem in under 5 minutes; a blown capacitor.  He checks his truck and he has a universal replacement capacitor so the service can proceed.  He then tells me the flat rate to replace this capacitor is $373.  I?m shocked.  I can see this job is going to take another 15 minutes at most.  There is one screw and 3 wires to attach.  That?s it.  I ask how much the part is.  As expected, he can?t tell me that.  He only has his flat rate book which lumps parts and labor together.  But I?m guessing this is a $50 part.  So we?re probably talking over $300 for 15 minutes of labor.  Labor I?ve already paid $150 for since we?re still well within the first ½ hour!
    So he asks me what I want to do.  He can?t proceed without my approval.  I?m trapped.  I know full well this is an outrageous price and that I?ll be paying for the labor twice.  What I don?t know, is if this is the only problem.  Perhaps the failed capacitor caused other parts to fail too.  I have no choice.  I have to proceed.  I protest mildly to the technician, but his hands are tied too.  No point shooting the messenger.
    15 minutes later, the compressor is up and running again and no other problems are apparent.  The technician goes to his truck to fill out some paper work and I go to my computer to check the price of the new capacitor.  It ranges in price from $35-75, depending on the source.  And these are retail prices.  The contractor certainly must buy them wholesale.  But to make things easier let?s say the capacitor is $73.  That means I just paid $300 in labor to install a part during a session I had already paid $150 for.  To me, time is time and labor is labor, whether the technician is diagnosing a problem or replacing a part.
    A little while later, he brings me the invoice and then calls the office with my credit card.  Total time on site is one hour.  Total time actually doing productive work is 30 minutes.  The other 30 minutes are consumed filling out paper work, calling the office and trying to justify the pricing policy to me.  Oh, and trying to sell me a maintenance contract for $640.  He explains to me that today?s $556 bill would have been free if I had bought the $640 contract.  I could only laugh at that one.
    Later that day I call the office and explain all this, hoping for some relief.  The office can only repeat over and over that they are not double billing the labor and that if I didn?t want the service I shouldn?t have authorized it.  I even offered to pay for a full hour at $225 (150 + 75) and $75 for the part, for a total of $300.  I thought that was pretty reasonable since it really didn?t take an hour and the part didn?t really cost $75.  No good.  I told them my Angie?s List review would reflect my experience.  They didn?t care.  I told them the Better Buiness Bureau would be next.  Didn?t care about that either.
    To cap it all off, they denied there was a $20 Angie?s List discount available, despite the fact I was looking at it on the screen.  It read ?$100 off any installation of a new unit or $20 off any HVAC or Furnance repair.?
    I guess, I shouldn?t be surprised.

    - Rick O.
  • A
    It went perfect. My advice is to look no further for better service.
    Working with Cole Heating and Cooling is like working with family. When you call you are speaking to someone who knows what is going on and who knows you. No endless waiting and call forwarding to different departments as the case is so often with some operations.
    Cole put in my new oil fired burner, Sam, the owner, worked with me personally to go over my boiler options and to plan the job. I got three quotes and the quote from Cole for the job was on the dime and right in line with the competition. Additionally, the work was done by a top Cole's technician working along with Sam, who owns the company and who was on site the whole time. The job was done in the time estimated, and the installation went perfectly. The new boiler looks and runs great.
    There is a lot to be said about working with a local company where you know the people you are dealing with and they know you. You are not just an account number. I can't say enough about how pleased I am.
    - peter M.
  • F
    We first reached out to them in February, but could not get our HVAC issues resolved until June due to the consistent unresponsiveness from the service manager. I finally had to get in contact with the owner in order to resolve the matter.
    - Paul L.
  • A
    Cole Heating and Cooling came out twice (over 2 different summers) to repair our central air conditioning. They are easy to work with, from placing the initial call to the office to the repairmen actually coming to the house. They give you a 2-hour window so you don't have to take the whole day off from work and they arrive within that window. They explain what the problem is and what they are going to do to fix it. The have also followed-up with us on replacing a part and have done so very quickly. Their prices are fair and reasonable.
    We have also ordered oil from them multiple times as their pricing is very competitive.
    - Lisa A.
  • A
    Scheduled the appointment a month ago and they showed up when they said they would and cleaned the furnace.
    This is our 3rd season with Standard. They may not have the lowest oil price out there but they are always responsive when you call whether it is a Sunday night or regular business day.

    - James W.
  • B
    I was looking around for heating oil prices and I made arrangements with this company for a delivery of 150 gals. They were fifteen cents less than my current oil company. This is the first time I've used them and will use them again if the price is competitive. They only deliver oil and do not provide other services at this time, that is why they can deliver low price heating oil, their overhead is low. They do have a limited delivery area so call to get more details.
    - AGAPITO C.
  • A
    Excellent product, service and value
    - Stephen S.
  • A
    Exceeded my expectations . Can not stress enough how neat and efficient our heatpump install went
    - Nick P.
  • A
    - Peter S.
  • A
    - Carl S.
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HVAC Contractors in Oxford

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