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Find Top-Rated Old Lyme Custom Furniture Makers

There are 25 top-rated custom furniture makers in your area.

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Furniture reviews in Old Lyme

  • F
    Do not shop here. We were new to the area and wanted to buy the new washer and dryer we needed for our new home from a locally owned store, several contacts, including our realtor, recommended Keith's. The sales staff was nice, helpful, and informative, however that is where the good service ends. The deliverymen were rude and unhelpful. They arrived at our home outside the time window we were given, they called me, however I was on the phone at the time and they didn't leave a message, upon seeing my surprise at seeing them at my house hours before our delivery window they said "we called but no one answered the phone number we were given", they then tracked mud all through our house, asked me to sign the delivery form and told me they "didn't know how" to reverse the swing on my dryer door and maybe my husband could figure it out for me. Once we began occupying the house and using the washer/dryer we discovered the water splitter that was installed had been slowly leaking, Keith's sent their service tech out to fix it, he made some remark to my husband about "those idiots who installed this used the wrong size o-ring", we thought that was quite unprofessional for someone to be calling their colleagues idiots in front of clients. The leak caused about $4,000 of water damage to our home, Keith's management has insisted that the leak was due to a faulty part not an incorrect installation, as their service tech implied, because the splitters come with the O-rings pre-installed, however they refuse to help us to resolve the damage to our home. The washer and dryer are lovely and I've recommended the models to several people, but with explicit instructions not to purchase from Keith's.
    - Kimberly T.
  • C
    I never have to have them come to the house.  I don't think I will buy any more furniture from them.
    - Margarita F.
  • A
    Excellent.  The piano needs more work, and I will be calling Roy for that as well.  Excellent tuner and a pleasure to work with.
    - Alfred K.
  • A
    Everything went exactly as planned .

    - mary c.
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Custom Furniture Makers in Old Lyme

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