Charles Toyota

Angie's List since October 2010

B Rated | 8 Reviews

Service Categories

Description

Charles Toyota in Norwich, CT is a New and Used Car Dealership serving Groton, New London, and Windham Connecticut. We pride ourselves on keeping customer service a high initiative when you visit us. We not only want to be part of your car buying experience, we want you to feel comfortable, and take as much or as little time as needed to find your favorite vehicle. Sales Hours: Mon-Fri 8:30 AM-8:00 PM; Sat 8:30 AM-5:00 PM...

Verified Reviews

A few reviews for this pro…

D

RATED

08/16/2017

They were over charging.

DESCRIPTION OF WORK
They did maintenance work on my car.

CATEGORY auto repair

A

RATED

03/10/2016

unknown

DESCRIPTION OF WORK
.

CATEGORY auto repair

B

RATED

01/13/2016

unknown

DESCRIPTION OF WORK
I have bought my cars at Charles Toyota for many years & I trade them in around every three years. I always use their service center as it is comfortable to wait in, with a TV, vending machines, free coffee, & clean rest rooms. They have been very good at calling to discuss their diagnosis before doing any work which is additional to what i had previously requested. The maintenance & repairs done has been appropriate & professional. I gave them four stars instead of five because sometimes the guys at the desk have been less than cordial, not thinking that a single woman might be uncomfortable in that type of place.. At least I'm not! I have referred friends & relatives to them, and overall I would recommend Charles Toyota for sales & service.

CATEGORY auto repair

A

RATED

06/01/2014

I brought my car in for service and they told me I needed new break pads and rotors. After quoting me a price, I gave them the go ahead to do the work. Once they got in there, they found the left caliper frozen and a leaky o ring. They fixed both and did not charge me. They followed up the following day with a phone call to make sure that everything was running OK. They are very professional.

DESCRIPTION OF WORK
Installed new break pads and rotors. Unfroze the left caliper and replaced an o ring.

CATEGORY auto repair

A

RATED

01/18/2013

     We originally went to Charels looking for a Camry Hybrid.  We happened to arrive during a Toyota sponsored Avalon promotion.  We quickly relaized the Avalon was the car for us since we were coming out of a Lexus ES 300 from 2003.  My wife wanted a color and a model they didn't have in stock.  They had it in 2 days.  There was good haggling and we arrived at a leasing price we could live with ...

DESCRIPTION OF WORK
We leased a 2013 Toyota Avalon hybrid.  Sales team was very good at meeting our price parameters.  The whole transaction went quickly and very well.  There were no tricks, no misunderstandings, and no last minute glitches.  Everyone we worked with was extremely professional.  A-1 leasing experience.

CATEGORY auto repair

Services Offered

Auto Sales and Service

Services Not Offered

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General Information
Emergency Service
No