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Septic Tank Cleaning reviews in Norwalk

  • A
    Called on a Saturday due to drains backing up in basement. Charges an additional $50 for same day/emergency call for a cleaning, very reasonable for Fairfield County. Mike the owner answered the phone for emergency calls, showed up and did the work himself. Fast...he offered to be over in an hour but we had children's games to attend to and came later in day as requested. Very efficient, knowledgeable and friendly. Did not up sell any services. Found a clog in the main line and cleared it a no extra charge beyond the tank cleaning. He even gave us the 10% off coupon from his website for service...made it the price of a regular call/appointment. Very pleased with his professional and down to earth service. I don't usually write reviews, but his guy deserves the good reviews and the business that comes along with them. Strongly recommend...will use again and refer to others.
    - Josephine M.
  • A
    Mike was great.  Came at very short notice (he was in the area) and very flexible about where to park truck because our driveway belgian blocks have been destroyed by previous truck drivers.  Tank (very old cess pool) is just behind house, but instead of pulling all the way in our narrow, curvy driveway, he left truck near the street and just ran his hose across front lawn. A few extra lengths of hose were needed... not a big deal he said.  We negotiated a price right on the spot and he was able to keep it to the budget I had set.  Quite professional & cooperative.  I didn't look at the bottom of the tank carefully, so I can't really say if he cleaned the tank as well as my previous company (who did nice work) did but I guess we'll see as time goes on.
    - RICH R.
  • C
    Generally their pumping was fine (careful, neat, complete)... no complaints.  But the main issue we had was their big heavy trucks driving over and destroying our belgian blocks (we have a challenging curvy driveway).  We were able to minimize this by requesting their shorter truck.  But then in 2014 I was told they got rid of that truck and that I should find someone else.  I had no other reason to do this, so I suggested they could skip driving all the way in, and just pump from across the front lawn, but they didn't seem to want to do that.  So I have now found someone else who would do that... it just required 2 more sections of hose... not a big deal apparently. Palladino's professionalism over this matter could've been a lot better... along the way I requested a direct dialog with the owner but was rebuffed every time.
    - RICH R.
  • D
    My previous septic company, a very reputable one, has been charging me $255.  I asked Kaiser to match or get close to that.  They came up with $350.  Not quite close enough for my liking.  A few days later I called back and asked if they could get to $300? They said no.  So I asked if they'd honor their $50 coupon from Angie's? They said no.  If they'd been more flexible, I'd have signed them right up.
    - RICH R.
  • A
    Customer Service is AWESOME!  Edna and Sarah are extremely friendly, and willing to answer any questions!  Best of all, they offer coupons, so make sure to print one off, and let them know that you have an Angie's list coupon!  I had an appointment scheduled for a septic pump out today (October 24th) --- unfortunately, yesterday Palladino took it upon themselves to pump out our septic tank WITHOUT PERMISSION!!  We were septic-jacked!!  If you want an honest company, go with Kaiser-Battistone!  I look forward to doing my future business with them.
    - Elise L.
  • A
    We purchased our home last year and come to find out, Mike's Septic serviced the system since it's inception!  
    Yes!  Come to find out, he actually installed it nearly 15 years ago and remember exactly where everything was.    It was such a relief to us, as he took the time to go over every little detail about the system for our knowledge.  
    We thought we would need some minor things, however, he assured us that the system is perfect and will most likely outlive us!   (We are putting an addition onto our home and we wanted to verify that the system could take 2 more bathrooms.
    He was thoughtful, sincere and generous, as he never asked for a penny.
    That is first class in my book!
    Thanks Mike!

    - James F.
  • A

      I PURCHASED HOME IN 2010 AND COULD NOT LOCATE THE SEPTIC TANK. TWO OTHER COMPANIES CAME OUT WITH SEWER RATS AND COULD NOT LOCATE IT. KAISER FOUND THE TANK WITHIN MINUTES INSTALLED A RISER AND PUMPED
    OUT THE TANK. THE TOTAL WAS A LITTLE OVER 500.00 BUT THE FINAL PRICE WAS WELL UNDER THE ESTIMATE. 

    .I WOULD HIGHLY RECOMMEND
    - denise c.
  • A
    I called Mike to get the collapsed septic pipe replaced. The dove in and fixed the pipe temporally until he could get me on his schedule to replace the collapsed orange berg pipe in my yard. Mike came in found the pipe. and had it done 1-2-3!!! 
    Him and his crew were great, funny and the price was great. 
    - chris R.
  • B
    As they are a family operation, when you call, you rarely get to speak to a person. However, they call back fairly quickly. After a Thursday appointment that didn't happen (they claimed that no called to confirm with them and they didn't call to check at the time they should have been there), they quickly rescheduled a Saturday appointment for 9:30. They did arrive at 10:15 and from then on, everything went fine, the inspection was done and a verbal report was conveyed and followed up with a written report which arrived two days later. Having used them at a different house in the past, this was a little sloppy, but I did have faith that their report was accurate when it finally got done.
    - Torrey B.
  • A
    All good but recommended an expensive enyzme treatment, which I'm leery about after reading pros and cons on the web.
    - Paul O.
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Septic Tank Services in Norwalk

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