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Moving reviews in North Haven

  • D
    It was a TERRIBLE experience. I had booked the move in date maybe a month in advance and then a few days later, I chose to change the date to the week before. The owner Chris told me he could do it but they needed to start at 7am, which I said that was fine to accommodate their schedule, since I wanted to change the date. On moving day, Chris hadn't changed the date in the system. They were 3 hours late. I will say the crew themselves were GREAT. Very great workers, professional and hard working. If I could just hire the crew again, I definitely would. My problem comes in with the owner. Near the end of loading up the old house, one of the guys tells me he has to go pick up another guy and the 4th guy will come and help us unload at the new house which will make it go faster and they need him for their next job. He tells me it will cost an extra $40. I say ok fine. He leaves to get the 4th guy and is gone for 90 min. On the way to the new house, I call Chris and say hey, since you made a little mix up this morning and one crew member just left me for an extended period of time, how about you don't charge me the extra $40 and we will just call it even. You need the 4th guy for the next job and he will help you get back on schedule and I will get to try and get back on my schedule for the day as well. I thought this was extremely reasonable, since they were 3 hours late. Why should I have to pay extra for them to go pick up another crew member so that they can stay on their schedule? The owner Chris - goes CRAZY, literally screaming at me, calling me names, I have NEVER been treated like that in my life by anyone, let alone someone I have been a repeat customer for and someone I am about to pay hundreds of dollars! After being harassed and threatened to be hung up on for over 20 minutes and being called combative when I was being perfectly pleasant and just trying to simply negotiate (only $40 no less)...he finally told me I could have my $40 and the man would work for free. I don't want the man to work for free, I want the owner to eat his mistake and make good! How ridiculous! I ended up in tears, which is not how I wanted to start my moving day because who ever has moved before, you want it to be as easy as possible! I would NEVER recommend this company to anyone until the OWNER figures out how to treat his clients and customers properly.
    - Sarah A.
  • A
    Very comfortable throughout the entire process, good communication via telephone, text , in person and email. Very good about being flexible with dates, estimating weights, proficient in packing crates, and delivering value based rates.
  • A
    Three men came on time as scheduled and worked really hard. They were careful with our furniture; wrapped everything with cloth and plastic. The guys were really nice too and never complained. I give them an "A+".
    - Vanessa G.
  • A
    They called shortly before the arrival time and then were on time to start. They were very friendly and courteous. These guys made short work of a ton of boxes and bulky furniture. I wasn't sure that they would be able to fit all the stuff into the truck but somehow they managed. The actual move was very quick and everything arrived undamaged. The truck actually got to the house before I did! The unloading of the truck went very quickly and the guys placed everything where it should go. They really knew what they were doing and I was glad that I didn't have to watch over them every minute.
    I would highly recommend this moving company and will certainly use them again if I ever have to move (I hope I don't!). Great service and great price!
    - Thomas C M.
  • A
    You will not find a better moving company than Father & Son!  From the first phone call to discuss timing, process, and an estimate to the final 'Thank You!' as they drove away, this group was courteous, knowledgeable, professional, and delivered exactly what they promised.  The move went without a hitch: the 4-man team showed up on time, worked efficiently and quickly, and were responsive to all questions and concerns.  They worked so efficiently to empty our 3-story home that the final fee was 20% less than their initial estimate!  Everything arrived in perfect condition including a large grandfather clock, washer, and dryer.  I don't usually write online reviews but this group deserves accolades: moving one's home can be an exhausting and/or disappointing experience and it was a major relief to discover that we had chosen the best possible moving company.
    We worked with the Wallingford office:
    Father & Son Moving & Storage
    346 Quinnipiac St., Suite 2
    Wallingford, CT 06492
    - Beverly S.
  • A
    We called on Wednesday to schedule moving two big pieces of furniture from one house to another.  We also had them move a washer and dryer, and a freezer into the garage from the basement.   The furniture was delivered 18 miles away to our home, where it was carefully placed after the furniture it replaced was removed.   The removed furniture was then taken to Goodwill (another drive) where we donated it.   There was never any hesitation to undertake all these "special' requests, and at all times they were very professional.
    We were scheduled for 1pm, but they actually called and were going to arrive early which worked great for us.
    The worked quickly, drove quickly, and got a lot done in the two hour minimum.
    - Steve J.
  • A
    It was a very good experience. They were very professional, very fast and very helpful. I had their number put on my refrigerator so that I can use them again if I would ever need them. Their price was also reasonable and they were courteous. I had some old furniture that I was getting rid off and they work with a local charitable organization so they even dropped it off for me with no extra charge. I was moving things around the house and so it was kind of nice for them to be able to do that. And then, I got the receipt from the charitable organization as well. So, I know that they did drop my stuff off there.
    - Robert B.
  • A
    - Thomas C M.
  • A
    - carol i.
  • A
    They were very good, especially Steve. The overall experience was excellent. The price and quality were excellent. They were punctual, responsive, and professional. I would use this provider again.
    - maura d.
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Moving Companies in North Haven

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