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Moving reviews in Niantic

  • A
    I had been burned badly with my last move, using movers on each end to load/unload "self-pack" move.  Said they were professional movers but almost every box and belonging I owned had some sort of damage (from the loaders, the unloaders did great).  With previous moves (I've had plenty), always had some problems--that's just understood as part of a move.  I really didn't want another horrible experience so I joined Angie's List and one of their employees did a search for me to find cross country movers.  Movers Direct had fantastic reviews.  I spoke with this company and one other from the list.  The other one was slower to respond (I needed to set this up with just a week or two in advance) and truthfully, wasn't as good on the phone.
    The downside was that the move was going to be expensive, way more than my failed previous move and probably more than the traditional van lines.  The extreme upside was how professional and attentive they were?from Christy "in the office" (on the phone) and Lamar and Jeff my movers.  In this incidence the idiom is true, "You get what you pay for".  The people who move you work for Movers Direct not some subcontractor and they are with you (and your belongings) from the beginning until the end. Your belongings are the only thing in the truck.  These are  the reasons why they are more expensive than traditional movers.  More than worth it?in my opinion.
    Quotes are based on your square footage of your house then there was a lump sum as well for packing and for trailing the car ($850 each).  There is no negotiating at the end of the move.  What the quote was is what you pay.  I called someone who gets his car sent between Chicago and Phoenix regularly and said it costs $700 each way so I figured going cross country for $850 was more than fair.  Paying for packing was questionable since I had so much packed already but with all the past experiences I have had, I figured it was worth it in case of any problems.  There have been NO problems (granted I'm not completely unpacked) and I've completely unpacked my kitchen/dining room boxes.  Not one glass broken?except for the one I broke putting it into the dishwasher to clean it!
    The guys flew in, rented a truck and car trailer, brought packing supplies and got to my place in southern CA early Monday morning. Packing and loading the truck took longer than expected but Lamar and Jeff still managed to arrive in southeast CT by Friday around 5pm (they quoted 5 days of travel arriving on Saturday) so they were EARLY.  Saved me a day on my rental car. They were responsive to my requests and worries, worked diligently and carefully.  I forgot to check every cabinet (thought I did) and the medicine cabinet was not packed.  Called and spoke with Christy who checked with the guys.  They said it was possible they forgot it and if so, she said to let her know the cost of shipping it to me and they would reimburse me.  Now, that's impressive.  I told her not to worry about it.  My only note: be even more precise about what to move (I didn't want to hover)?I have the oven's broiler pan and holder that I will send back to my landlord. I take that as my fault though.  
    I can't speak highly enough of how professional Movers Direct was from the beginning until the end.  Christy was flexible with my estimate, I asked and she gave me the 3 part estimate--it's locked in though so it's not really an estimate (an added bonus, no negotiating at the end, no worries about whether the weighing of the load was accurate etc). Anyway she gave me three quotes: 1) the move, 2) fee for packing, 3) fee for hauling car. I agreed to the move portion and gave her my downpayment.  I then added at different times the packing and hauling.  I asked if she wanted more for the deposit and she told me I was fine, not to worry about it.  Another pleasant and appreciated aspect to doing business with Movers Direct.  I have 90 days to make an insurance claim which is great but I'm pretty sure I won't need to do that.  Lamar and Jeff did a fantastic job with the actual move.  I have a few antique pieces that are heavy and fragile and there wasn't one problem with them.  My china cabinet looks just like it did before they moved it (damaged from the previous move but nothing from this move). I have never had a move (and I've moved a LOT) go this well.  Thank you, Movers Direct.  I would use them again in a heartbeat?just hoping I won't have to do so?I'm tired of moving.
    - PAMELA G.
  • B
    The three men that came to do the move were very nice but older than the typical movers. They were professional but significantly slower than other movers I've used in the past. As this job was charged on a time basis, it probably cost us more than it otherwise would have.
    On the plus side, they were available (on short notice) with other movers were booked up. They were friendly and handled all requests made of them. There was no significant damaged to either the furniture or the homes.
    - David W.
  • A
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    - Patricia H.
  • A
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    - Rita L.
  • A
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    - Robin L.
  • A
    There was genuine concern about where we would like specific items placed and seeing to it we were pleased with their work.  We were impressed.
    - Larry K.
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Moving Companies in Niantic

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