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Cleaning reviews in Niantic

  • D
    During the consultation, Mary came. She was lovely and she looked at my home and we discussed details of what I wanted cleaned etc. I asked specifically, if she would be the person cleaning my home. She is the owner and I wanted the owner, not a subcontractor. She stated it would be her. She contacted me a few days later to set up the initial deep cleaning ans said it would be her husband and his son. I said that would be ok. While they did a wonderful job on the appliances in the kitchen, the rest of the house was sub par at best. This was to be a deep cleaning with a cost of over $500. They showed up an hour late, they didn't empty ANY trash (not even small ones in the bedrooms that were overflowing). They didn't clean mirrors, dust lampshades, dust the bottom of furniture, didn't do baseboards (which was part of the deep cleaning). When I called Mary once I arrived home to see this, she asked me to email her a list of what they missed and she would personally take care of it at the first scheduled weekly cleaning. It was supposed to be a week afterwards. I agreed. I didn't hear from her over the course of that week and on the day she was supposed to come for the weekly cleaning, no one showed. No phone call, no nothing. Overall, nothing like the reviews I read. Very disappointed.
    - Nickie P.
  • C
    Frequently need to reschedule or arrive late. Inconsistent cleaning. One week is amazing, another they've missed so much.  They sometimes stay for 45 mins others 90 mins, yet I pay the same amount.  When they clean well, they clean well, One worker gets down on her hands and knees to clean my floors.
    - David P.
  • A
    Fabulous Five Star Cleaning is a really wonderful company. The owners, Tina and Jackie are professional, and extremely responsive to texts, emails and phone calls. They are willing to work with you to establish a cleaning schedule that meets your needs and they have great attention to detail. The house always looks and smells fantastic after their team has finished and the quality of the cleaning job is consistently top notch, with special attention made to any specific owner requests.  They really care about their clients and go out of their way to help in extra ways, such a letting the dog out, if requested, while they are at my home. I would highly recommend this company to anyone looking for home or yacht cleaners in Connecticut.
    - Rachel S.
  • A
    It was easy to communicate with Kory, the company owner, about coming for an estimate.  On the day of the cleaning he and his partner arrived right on time.  The unloaded lots of equipment, strapped on their tool belts, and got to work.  It was very hot and humid, but they never skipped a beat.  High windows, cathedral ceilings and draperies were not a problem.  This team had a system and they went from top to bottom in my house doing a thorough job cleaning all window parts.  They took off their shoes when they were working inside the house.  They moved furniture with care.  They helped me to load a torn screen into my car.  Nothing phased these two workers.  They did a terrific job under challenging weather conditions.  I will call Kory again next year for another visit.
    - Donna V.
  • A
    Could NOT be better ! This young lady is prompt, hardworking , and ....you better sit down for this one ....GOOD at her job ! No diva behavior, no scenes because you ask her to do something or , hey, do it YOUR way...      Since my regular cleaners reluctantly moved to the Deep South to help an ailing family member a few years ago there has literally been noone nearly as good and as appropriately priced . There have been lazy , incompetent , terminally tardy drama queens , oh yes , but cleaners like THIS ?  Nope !  This kid is a GEM . Grab a spot in her schedule before everyone else discovers her would be MY advice .
    - Martina D.
  • A
    WOW!! I searched for a new housekeeper after not being very pleased with our current one. Sunshine Cleaners did the job that the former cleaner didn't. The floors were spotless. They moved furniture to clean underneath and behind. The sink and bath fixtures shined like never before. They were prompt and got right down to business. I also needed to change the schedule and they were very flexible. Highly recommend this company.
    - David P.
  • C
    The owner returned call promptly and showed up on time for our appointment.  She was extremely professional.  She spent a good hour at our house going over what she would do. Then she rolled out the price. OH MY!!!! I was shocked.  She was going to charge $700 for an initial cleaning and then $150 biweekly.  We have a small 3 bedroom, one bath home. That price is outrageous. We have since found someone for $100 initial and $65 biweekly.
    - David P.
  • F
    This was the weirdest experience I ever had with ANYone I ( kind of ) hired to do anyTHING here !   The woman who came to my house  was one of two who own the business...cannot remember her name but the OTHER one was named Jackie. It was Jackie who called to tell me that the other woman would be late ( or did I want to reschedule ) because the client at ther previous appointment had fallen and she was staying til help came. I said fair enough and no , if she was still willing to come over I would just wait. She did and I met her very cute dog and we chatted amiably as we walked from my front gate to the house .  I told her I was very favorably impressed by the fact that they helped military families by offering them a discount because I thought it was a good thing to do and that I was actively involved in trying to get the military to STOP killing military dogs when they were too old or hurt to do their work . We discussed my work in finding dogs in high-kill shelters homes and transport and she seemed to appreciate that and it was altogether a nice chat. We got to the house and my two dogs loved up on her and then popped out the kitchen door . Woops, the woman had left her truck window open , in winter in New England for chrissake , with PLENTY of room for her dog to get his head out and engage in a barking and dog-insults match with my two dogs , who were reaching up TO him but fortunately not making it , and scratching this ladies' paint job ! My immediate focus was getting the d*** dogs away from each other so as to A) stop the scratching up of her truck's paint and B) ensuring her dog did NOT manage to squirm out and wade into a big old dog fight.  A big fight between the dogs did not , somehow , seem like a fantastic idea.  So. I bellowed at them and  after a certain amount of uproar  got them into the house . Some drama , yes , but the whole episode lasted maybe four or five minutes .   I was wheezing like a bellows ....being severely chronically ill doesn't really make this sort of nonsense ideal...and I was more than a little peeved that this chick had left her  car WINDOW open ! I could not imagine why she did , frankly. Like I said , January is WINTER in New England for pete's sake .  I had to lean on various bits of furniture while catching my breath and as I did I wondered where on earth SHE was.   Finally I opened the kitchen door to go look for her , since I thought it was more than a little weird she was not coming IN .  She looked extremely odd and said that she had received a call from her Mother who had......wait for it .........FALLEN .  Yup. Just like the client whose house she had just come from.  MM-hm .  Now, I am 54 and I think I can fairly say I have lived a varied and interesting life , and that I did NOT just fall off the last turnip truck to drive into town, and this whole PERFORMANCE was just the phoniest thing I have ever seen . Seriously.  I said ..ohh-kaayy, she said she would call to reschedule ( apparently there was some magical prohibition against calling Jackie , checking the schedule and doing it right then ) and she flew off...giving every evidence of not being able to get off my property fast ENOUGH. Never heard from her or her partner since. I am not a betting woman but I would be perfectly happy to bet that there WAS no phone call and no fallen Mom . I suppose I should consider myself lucky because if someone is either nuts enough or enough of a delicate orchid ( or both ) to be SO TRAUMATIZED by a small event she was at LEAST half responsible for and that no normal adult person would have freaked out over then god only knows what other bizarre behavior they are capable of...but I must say that I was plenty peeved at the time . I cannot recommend this service and it seems to me that at least half the partnership ,  the woman I met , is a total fruit loop .
    - Martina D.
  • A
    Sean and his coworker arrived exactly on time and they were very polite.  I give them an A+ for customer service.  They did a wonderful job on the carpet.  It looked brand new.  I would absolutely use them again.
    - Jerilyn D.
  • A
    Fabulous Five Star Cleaning Services LLC - Housecleaning 

    Fabulous Five Star Cleaning Services, is great! She comes every 2 weeks and thoroughly cleans the bathrooms, kitchen and polishes the hardwood floors. Dusts everything, cleans the inside of the windows if needed, very good attention to detail, changes the sheets on the beds, and cleans the kitty litter box if needed.
    - Charles C.
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Cleaners in Niantic

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