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Auto Repair reviews in Newington

  • A
    It went well, they identified two small issues in my car and did not pressure me to do it this time around. They provided a quote for what it would come to the next time I come on. Great service, friendly no-hassle environment and very reasonable repair prices.
    - MARTIN R.
  • A
    When I asked him to check the battery he said that I could come back for it tomorrow and he checked the battery and said it won't last till tomorrow and did the work immediately. They are very accommodating. They are very prompt. I referred him to a friend. I have never had a problem with his work. Whatever he has done, he has done right. He takes the time to explain it to you. I don't know much about cars. It's a family run business. They are very professional and cordial. I have been going to him for 10 years.
    - Gail W.
  • A
    I scheduled an appointment and dropped it off first thing in the morning. Got a call back saying they were going to replace the plugs, wires, and ignition coils, but they didn't believe the problem was with the synchronizer. They also told me the brakes required replacement all around because only the front discs were working. I gave them authorization to complete the work.
    Because of all the work needed, they kept the car overnight.
    At the end of the next day, they called to tell me the car was running much better, but that there was still some slight squealing, and that indeed they now thought the problem was with the cam synchronizer. The cost to replace that would be an additional $500 over and above the $2200 they quoted me for the work they had already done. I told them I was disappointed because they had not solved the initial problem. I declined the work and told them I needed my car back because I was stuck asking for rides to and from work.
    When I went to pick up the car, I told the service manager I was upset about how things went, and he said he was sorry as well, but he thought the car would run fine, in any case, but there was still a small squeal in the engine. I paid the $2200, and left. The car drove fine, but I could hear the squeal. The brakes worked fine, and had good stopping power, and the pedal was firm. The next day I drove it to work and it bucked and stalled. When I got back home, I wrote them an email stating the car was still not fixed, and that I had paid a lot of money for repairs that didn't seem needed (spark plugs, wires, coils, etc.) The service manager wrote back and said they would be in touch, and that they, too wanted to solve the problem. A day later they he called and explained they felt very bad about what had happened and wanted to resolve the situation. They would fix the problem at no cost to me, because they valued my patronage and were proud of their reputation as a quality service outlet. They said I could bring my van in first thing the next day and they would fix it for free. I brought it in, and they honored their word and did fix the problem. They stood by their work and made good on the promise. I was delighted with their integrity, and the van now runs as if it were new! My thanks go out to Steve, the Service Manager and to the owners and staff of Mikes Auto!
    - Jeffrey S.
  • A
    It went fine.   This Mechanic was someone we approached a few years ago for a second opinion when we were told my car needed brakes.  He examined the car and said we didn't need them at all. We went back again every 6 months until finally he said we needed them.  We continue to see him when either of our cars need work,  and we feel we can trust him.
    - Shirley B.
  • A
    My car broke down on my way to work, I got a jump from my insurance company and went to Monro Muffler. The auto mechanics were very helpful, respectful and did a good job overall. I was pleased with the fact that they got me in and out of there considering it was an emergency and I was able to make it to work in time.
    - Gloria B.
  • A
    After leaving the bank, my car wouldn't start. My insurance company had a towing company come out. They recommended me to Monro. The guys there were very friendly. I had no wait. I believe the prices were pretty reasonable. They got me out of there real quick and was still able to make my appointment. Not only was it a great experience but I felt the professional of these guys was exceptional.
    - Gloria B.
  • B
    After initially taking my car in to another repair place for estimate on strut replacements I called Mikes to get a second opinion/estimate. The phone call was pleasant, but a bit unprofessional in hindsight. I was pressured into giving the name of the other repair place I had been to and was told by the Mikes employee that if i went there i would be overcharged (without them even looking at my car). So I took the car in to Mikes for an estimate and was given a substancially higher estimate than the previous place. This was after waiting 3 days to get in due to their schedule. Needless to say I was quite disappointed that I was reeled in by the phone call and had to wait 4 days to get my car fixed (I ended up going back to the first repair place for the work and paid substantially less) instead of being given an honest answer over the phone that the price might be close to (or higher) than the first place.
    - COLLEEN H.
  • A
    They were marvelous. They are not the cheapest. They warranty everything that they do for 18 months. They changed the battery in my car. I was very satisfied with their services. They did a wonderful work.
    - Gail W.
  • D
    I got a flat tire over the weekend. When I got to Modern Tire they told me I needed a new tire, explained why so I agreed to letting them order one for me. They told me it would be in by Monday, well when I was in there they told me it was okay to drive on the highway which I know is a lie because you should not drive over 40 or 50 mph on a spare tire.  I also asked them to check what caused my flat tire and they could not provide me with a straight answer. They even insisted that I drove on my flat tire which did not happen. They couldn't even give me a straight answer why my tire was flat. My car is only one year old meaning the tire is only a year old as well.
    - Judith H.
  • F
    Meanwhile a week later..... I was HORRIFIED while sifting through my old Schaller bills a week after I paid for the tune up / belt change. I discovered that I did have all the spark plugs replaced at 90,000 miles a year ago exactly....UGH! Moral of the story, don't trust what they say is true, keep your own records.
    - Gary U.
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Auto Repair Shops in Newington

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