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Find Top-Rated New Haven Auto Repair Shops

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Auto Repair reviews in New Haven

  • A
    Tim offered a very quick appointment when I called to bring my car in. He explained where his garage was and how to drop off keys after hours. The day of the appointment, he called to explain what he found and an estimate of the parts and labor. He had already phoned a dealer ahead of time to secure a part he suspected he would need. The work was done by 5PM that day. I was very pleased with his responsiveness, the quality of the work, and the price.
    - Susan F.
  • B
    No charge. They had to do it because of the recall. Its a kind of thing that takes all day, and its not very convenient. I guess have a different attitude towards the customer. The way that other companies do.
    - Mary H.
  • A
    They have taken care of our cars for a long time. They are outstanding, flexible. Good with communication. They do all sorts of things. They are open, if we are running late. They will stay open late. They let you pay over the phone, so we can pick up our car later. They continue to be in our lives. They just do good customer service.
    - Mary H.
  • A
    Called ahead to make an appointment. Was treated courteously and professionally. Brought car in at appointed time and left it. Was called next day with diagnosis and options. Authorized the repairs and they were completed ahead of schedule. They noticed that I was down two quarts of oil (a recurring problem with this make and model) and even called me to ask permission to add oil. Wow! Wish I'd found these guys years sooner. Professional, efficient, fair prices, excellent!
    - R. Laurence D.
  • A
    My experience
    dealing with Doug Theroux of Theroux Auto Body & Collision has
    been very positive. From the time of the accident to the completion of the repair took a period of six weeks.
    Mr. Theroux provides a level of customer service which is rare these
    days. He took time to explain why and how my automobile would be
    repaired and returned to me in a safe operating condition. Once a
    week, we would go into the shop floor and review the work completed
    and the remaining work to be done. The shop was well lit and clutter
    free. The office area was neat, clean and contained many Thank You
    notes from past customers. His employees were always friendly.
    Doug Theroux kept me informed in advance about any delays affecting the completion of the
    repair. When the car was released to me, the job truly was complete.
    There was no need to return to the shop for additional work.


    - Irvin S.
  • A
    Truly, a class act! The reviews on Angie's list got me in the door, but my actual meeting with Doug Theroux was the reason I chose his shop to do my auto body work.
    When I explained that the other driver (a teenager) was paying directly, Doug went out of his way to minimize cost without compromising quality. For instance, he called the car manufacturer for a discount and saved $130 on parts. (No other body shop estimate passed on those savings.) A rental car arranged through him was priced lower than I could get on my own. He also spent a lot of time with me explaining why and how the work would be done.
    When I got my car back, the work he and his crew did was absolutely perfect. And, to my surprise, they had also buffed out some scuffs in the paint (caused by me clearing off snow), touched up a few nicks around the car, straightened my bent license plate, and they had washed it and waxed it.
    I always dread dealing with repairs and purchases where there's a chance I can be taken advantage of -- but I never felt that way at
    Theroux Auto Body. They're competent, honest, friendly, and very nice people.
    - Laura M.
  • A
    I’ve used them for 3-4 years and they are wonderful.  It normally takes a day for them to complete the work.  Communication with them can sometimes be slow in terms of answered messages. Todd Burton is a genius mechanic and is always wiling to work around your financial constraints.
    - FREDERICK S.
  • A
    IIt was a pleasure dealing with Doug and his team at Theroux Auto Body.  After a fender-bender, my front bumper needed to be replaced, along with a few interior pieces.  I had never been in a car accident before, and Doug was extremely helpful in helping me have my inspection done for my insurance and in taking care of just about everything through this process.  They responded right away to my inquiry sent through Angie's List and helped to set up a rental car for me to use while my car was being repaired; the rental was there to meet me when I dropped my car off with them, and they even returned it for me when my car was ready.  I'm confident that good parts were ordered to fix my car and replace what was damaged, and my car now looks even better than it did before my accident thanks to the excellent job they did detailing and cleaning it up!  Many thanks to Theroux Auto for their excellent and friendly service!  Would absolutely take my car here again if I needed any future repairs.
    - Megan K.
  • D
    The service, the way I was treated and the owner's response to the situation were totally unprofessional.  The mechanic at the dealership confirmed that the stick shift had been forcibly broken off (not a result of normal wear and tear).  The still refuses to take responsibility and I am left with (1) towing expenses, (2) car repair expenses and (3) the cost of a rental car so I could get to work.
    - Laura B.
  • A

    Robbie was very professional. He explained the problem and what the cost was going to be.

    Upon pick up he offered to do a complete check up of suspension to ensure safety of vehicle.

    It was very pleasant to find a repair shop that was very professional and went beyond their duties.

    Now I have found a and quot;newand quot; service repair shop for my vehicle needs.

    Thanks Robbie and crew.


    - Joan P.
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Auto Repair Shops in New Haven

Companies below are listed in alphabetical order.

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