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Gutter Cleaning reviews in New Canaan

  • A
    Very good pricing. I am now saving a lot compared to the company I used previously for gutters. Good communication as well. They let me know when the appointment was, kept me updated if there were any changes, etc.
    - Tracey H.
  • A
    They are good. I have used them the past two years. They come every year. They usually come after the leaves have fallen. The price depends on the size of your house.? They are a nice service to have. Sometimes when people paint, they miss the gutters or don't put all of the nails back in the downspouts. What they do when they clean it, if they see that a gutter is loose, they will secure it. They will take a galvanized nail and a drill, and straighten the gutters. They clean out all of the downspouts. They clean all of the debris, even some of the bird nest debris. They make sure that all of the water drains out of your downspouts and doesn't just go straight down into the foundation of your house.? They will tell me when they do anything or when everything looks good. A lot of times they will show up and you're not there, so they are doing work on the house. I don't have any complaints. The gutters don't get too dirty. They do straighten the gutters out. They replace gutters that are cracked, damaged or bent. It is nice that they are willing to do that for you. At least they are alerting you of potential damage. It think it is worth it.? I think it's nice that they will take a picture of anything that it cracked and show it to you. I think they are reasonably priced. I was impressed with the photos of all of the corners of my home. If there was ever an issue with anything, they would just circle it in the photograph. I am a loyal customer.? If I am going to have them over again, then they have done a good job. They will notify me when I am due for the service. I told them I wanted to wait until the leaves all fall. They came back and saw the leaves were gone and asked if I wanted to wait or have them get started. They correspond with me. I thought that was a nice feature. It's nice when you get someone local.? They're very professional. They will keep coming back at the end of November or early December after the leaves fall. I have trees that shed their leaves late, so I wait until the leaves are all gone before they come to clean the gutters.?
    - Gloria M.
  • F
    This company was hired on 11/2 and given a 50% deposit to clean the gutters, remove the existing leaf screens and repair a corner gutter over the front door that is leaking and causing water damage. After one month (and an angry phone call) the men showed up (12/1) and spent ten minutes blowing leaves and were ready to leave and collect the balance. They claimed to not have been instructed to remove the grates or repair the damage. I was told that I would have to call the company to reschedule another appointment. The job has yet to be completed!!!!! The company has been unapologetic and down right rude. This is a very unprofessional company. I would have been better off hiring a local roofer/gutter person.
    - Kristin A.
  • A
    I was not here when they did the work. They came out, emailed me an estimate and I told them that was great, because the price was good. They told me a day they could come out, but due to the rain they had to push the date back, but they let me know that ahead of time. Since they did such a good job we signed up for a yearly contract with them.
    - Nick N.
  • A

    Got multiple sections of gutter and down-sprout replaced or changed to bigger size.

    Steven came in first and then sent Leo and his crew in for more detailed inspection days later. Leo and two more guys, all very friendly and professional, worked on it for a good half day and got the job done. I'm very happy.

    - frank m.
  • F

    The owners of this business have no sense of responsibility to their customers.  They are only interested in operating their business for their own convenience.  They have more work than they can handle and should not take on new business.

    I contracted with Gutter Guys LLC at their full quoted price for a gutter cleaning, gutter repair and gutter installation on November 21 and provided a 50% deposit for the contract.  As of the week of December 1, my job had not been scheduled so I called and spoke with Gary, one of the owners.  Gary told me that they wanted to do the entire job at once and were waiting for the weather to get colder which is when they did the installation work.  As of December 13 I still had not heard back and I telephoned and left a message.  Gary returned that call the same day leaving a voicemail stating that they would try to work me into their schedule the following week (week of December 16) depending on the weather.  Given the snow and ice, they could not do the cleaning so they had to wait and see.   

    On December 16 I called and spoke with Gary and asked why they had delayed doing the cleaning if they knew that snow and ice would be a problem.  After all, they have been in business in New England for over 20 years and should know the variability of the weather (2013 is not the first year that it has snowed in December).  I told Gary that had they told me at the time of contracting with them on November 21 that they could not do the cleaning for at least 3 weeks because of backlog, I would have contracted with someone else who would be sure to get the job done quickly (i.e., before the weather would become an issue).  Gary's response was to say that I did not want help and all I wanted to do was complain so he was going to cancel the contract and return my deposit with no interest in doing any work for me.  Now I am left "high and dry" so to speak, with gutters full of leaves and ice & snow on my roof that will melt and cause problems to my gutters and house.

    - Michael D.
  • D
    Based on our experience, I am shocked at all of the good reviews here.  The net-net is that our gutters look clear but Gutter Guys broke one of the gutters and are trying to charge us an absurd amount to fix their mistake.  We've spent several hours on the phone with this circus act will be filing a claim with the BBB as well.  BE VERY WARY before calling Gutter Guys; if you absolutely must, be sure to inspect all of your gutters prior.  Also would try to pay by credit card in case you need to dispute the work afterwards.  
    If you like details, read on ....
    We hired Gutter Guys to do a fall clean-up on our gutters. We have a 2-story home with a very small 3rd story. We moved in to the home about a month prior, and luckily for us all of the gutters drained well during the initial storms.  As gutters will do, filled with falling leaves.  Gutter Guys came by and cleaned out ever leaf in every gutter and installed downspout protectors.  They told us the gutters were "absolutely perfect" and needed no additional work. So far so good.
    The problem came the next night when it rained again. One of the gutters that had previously cleared backed up completely and now has zero flow.  We know it's not the downspout because two gutters drain in to it and the other one is still draining fine.  We called Gutter Guys to come correct the work.  On two separate visits they ccouldn't find the gutter despite clear instructions, so we literally had to draw an annotated picture for them for the third visit. Not great, but tolerable as long as it got fixed to its prior (functioning) condition.
    The insult came on that third visit, where they now decided that the affected gutter needs to be significantly repaired.  It's a four foot piece of gutter and they quoted us an absurd $780. This is a ludicrous amount to quote, particularly since they caused the issue.  
    It has been very difficult to get a hold of this company, they have been difficult to work with (requiring multiple visits), and they broke a piece of our property and now are trying to charge us to fix it.  Hard to believe they are still in business. 

    - Brian W.
  • A
    He was right on time and cleaned my gutters for a very reasonable price. They gutters are so clean that you can hear all the water flowing down them when snow melts off the roof! I will definitely use Dennis again in the Spring.
    - Gabriela B.
  • A
    From my first meeting with Nick, the owner, it went very smoothly. Nick was very responsive and his crew did a great job. They were there when expected and Nick always called to check if it was ok if they wanted to take advantage of good weather on the weekend to get some more painting in. The crew arrived in a nice work truck, clearly marked as Vivona Construction (this is nice when you're home and wondering who the folks outside your house are.) Start to finish it was a pleasure working with Nick and his crew. They did a very nice job and were always happy to oblige - one more paint sample, paint the mailbox, etc. I would definitely hire them again!
    - Emily B.
  • A
    I called Gutter Guys one morning and they were there that afternoon. They gave me a range of cost over the phone, but increased it once they saw the size of my house and the height of the roof. I agreed to the increase and they started the work immediately. They sent me an invoice along with a proposal for twice a year cleaning, per my request.
    - Andy R.
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Gutter Cleaners in New Canaan

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