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Water Delivery to Avoid

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Top Rated Water Delivery

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Over 318 reviews for
New Britain Water Delivery from people just like you.

A
"
did a great job of providing exactly what I wanted for our home...and for a good price. Their installer accommodated our schedule and even" paused the installation while we ordered a specific PEX line (our choice) to install the system. Overall a very positive experience.

-adam K.

F
"STAY AWAY! Terrible service, no followup.. Impossible to reach their "customer service" by phone or email or through their website. Does anyone actually" work there? Problems vary from short delivery, delivery to wrong area, not providing receipt following delivery, not checking in to see how many bottles go to each area, etc. I get "canned" responses to my emails asking for assistance, no one ever calls, the 800 # they provide for "critical" issues is a busy signal, and on and on. Do not use this company!

-Lissa D.

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Local Articles in New Britain

Water Delivery Services

Water delivery services provide pure, high-quality water on a regular basis right to your front door. See the benefits of choosing a water delivery service and get tips on hiring a company.

Nick Pappas, owner of highly rated Quality Control Plumbing in Indianapolis, says he easily determines if water issues are the city's fault or the plumbing. (Photo by Steve Mitchell)
Water Softeners, Water Coolers

You take your tap water for granted, but is it really safe to drink? Learn how to spot troubled tap water, such as bad smells, poor water pressure and discoloration.

Water Delivery reviews in New Britain

D

Rating
No problem with the installation, but it should have been covered under the pump manufacturer's warranty. They refused to replace the pump under warranty but could not or would not document that the old pump was out of warranty. They
New Britain Water Delivery Provider Name Locked
up their parts 100% so under warranty they would have made about $150 for the installation but by not honoring the warranty they made $600.
- Kevin O.
D

Rating
Everything has been mostly great until about 3 months ago.
We have had a budget plan (Four 5
New Britain Water Delivery Provider Name Locked
spring water containers) delivered every 4 weeks. We love the water and have had no issues... until.... 3 months ago....
We suddenly started getting the wrong water delivered (purified water) and sporadic deliveries. When you have sporadic deliveries, you don't leave the empty bottles out and they stack up.
We have called DS Waters (the company that seems to manage the call center for
New Britain Water Delivery Provider Name Locked
) and we literally have waited 20 minutes each time for a representative. Each time, they tell me that I am on a plan that gets purified water, yet for the last 3 years I have been getting spring water. In addition, my bill shows spring water. They are very nice and say that they are updating the account and will send the delivery driver out within 2 days. That never happens, the water sits out on the driveway for 2-3 weeks until the next scheduled delivery.
Very frustrating and unfortunately we canceled service. I would have happily continued if they would have fixed their problems. Lastly, there was literally no attempt to change my decision when I called in. They were apologetic and advised when the final pickup would be.
Beware! I hope they get their act together again.
- TODD A.
F

Rating
I have been getting
New Britain Water Delivery Provider Name Locked
water through Costco for about a year. About a month ago, the water cooler that they provided us started leaking so I called customer service and tried to get a replacement. Customer service promised that they would deliver a replacement water cooler in 2 days. However, after about 1 month, not only that they didn't deliver the replacement water cooler, they also stopped delivering water to us. I tried calling customer service again but no one ever picked up the phone. The last time I called, I waited for about 45 minutes and still no one picked up the phone.
- Hugh H.
A

Rating
New Britain Water Delivery Provider Name Locked
was excellent. There are other plumbers on this site with more reviews, but those companies failed to come out and give me an estimate.
New Britain Water Delivery Provider Name Locked
(
New Britain Water Delivery Provider Name Locked
) came out to my house on a Saturday to examine the situation. On Monday, he provided me with an estimate for the work. His estimate was comparable to others that I received and slightly lower.
The work entailed digging a five foot ditch in a ten foot area that included my porch. The space under the porch to dig was about two feet high. The digging involved a lot of hard labor, and two men primarily did that work on a Thursday afternoon when I was not home because they did not need to access the home. The following day, the men returned around 10AM. They had to clean out the ditch they had dug the day before because it rained the night before. Then they had to create an access point from the house to the water valve so they spent time drilling a hole in my basement wall. That took awhile because the wall was thick. They eventually got through and ran the new copper line to the exterior water valve. They then checked everything to make sure that there were no leaks (the water meter was not running), and backfilled the dirt. It took them almost 12 hours (10PM) to finish the job. The guys worked so hard, and I could not be happier with work.
- Paul R.
F

Rating
We have used
New Britain Water Delivery Provider Name Locked
for 2 1/2 years for delivery of 5-
New Britain Water Delivery Provider Name Locked
bottles, 1/2
New Britain Water Delivery Provider Name Locked
flats of water, and rental of a hot/cold water cooler. There really aren't any other delivery options for my address, and it was better than going to Costco and lugging it all home myself. But in the past 6 months or so, I've had multiple problems with them:
- I made changes to what I wanted delivered online multiple times, but the changes disappeared, so I had to call or email to make any changes to my order from month to month
- As others have commented, every call has significant wait times, but once someone is on the phone, they are generally friendly and helpful
- Several times we just would not get our delivery at all on the days it was supposed to come - no notice ahead of time, no attempt on their part to reschedule - I would have to call them to make them come back for my delivery
- When our first cooler stopped heating/cooling water, they brought a replacement cooler but started charging a higher rate for the rental fee - I called to have this reversed, and they accommodated me, but it was a hassle
The straw that broke the camel's back:
Our cooler leaked water all over the kitchen floor, so I tried to call to have a new cooler brought to us - every time I called any of the customer service phone numbers, I was either disconnected or simply heard a busy signal. I tried sending emails to the customer service email address, and I did not get any response. I tried calling the number of the delivery guy, but never heard back. Finally after trying every day or two for nearly four weeks (!) to get through on the phone at different times of the day, I got through and decided I can't be in business with a company that I can't contact when I need to, so I cancelled our service. His only explanation for why I couldn't get through to them was that they had been experiencing high call volume - if call volume is so high so much of the time, the company ought to be expanding their customer service team & systems to handle it.
I haven't found another delivery company to come to my address, so it looks like I'll be making water runs to Costco now.
NOTE: I rated the company a D in professionalism, but this is strictly because I believe it is unprofessional to have so little concern over customers who have problems and cannot get through to the customer service team - the actual employees I've spoken with have always been very cordial and professional.
- Julie P.
A

Rating
Great service with friendly, professional people. We have been customers for several years and the water and service has always great. I have graded the "quality" rating an F, not for the the water quality but the 5
New Britain Water Delivery Provider Name Locked
bottles which are not BPA free.
New Britain Water Delivery Provider Name Locked
must get into the 21st century and eliminate this ubiquitous contaminant from their bottles. This toxic chemical has molecules that escape their chemical bonds and can migrate into the water. There is enough evidence about the dangers of BPA that many companies have eliminated it from plastics - especially baby and children's products. Anyone using
New Britain Water Delivery Provider Name Locked
should contact them and ask that they eliminate BPA from their bottles.
- PAT K.
F

Rating
Every time I have to call C/S there is at least a 15 min wait. Hopefully you can do something else while you're waiting!!
I've had several problems with my account since they bought out our local independent water delivery service. What a disappointment.
Had to deal with them to offer the same price previously paid - they were charging me an additional $30/month
Delivery date kept changing.
We asked for bottles with handles. Told it would be noted on the account. Still get bottles without handles. Very difficult to lift.
Costs kept appearing on the account. Had to keep on them to make sure they got credited. When I called to question what that charge was, they couldn't tell me anything other than everyone gets charged that.
Delivery day arrives and no delivery. I call and am told the driver is on his way. Please don't lie to me. My empty bottles are still sitting out in front of my garage.
On the
New Britain Water Delivery Provider Name Locked
for a new water delivery service.
Highly recommend staying away!
- Anne S.
D

Rating
First deliver of the water cooler and set up they were 3 days late. The water cooler leaked and it took them 2 weeks to get our company a new cooler. It is now June 19th and they are 10 days late on the next water delivery. They have been called six times and still no water. We are so disappointed in their service.
- Sherree F.

Water Delivery in New Britain, CT

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

1-800-BUSYDOG

PO Box 920624

Clean Water Man Inc

27 Housman St
Danbury

connecticutwindow

PO BOX 809
Somers

Culligan of West Warwick, RI

149 James P Murphy Hey

Donald Sullivan and Sons

980 South Main Street
Plantsville

DrinkFromTheRock.com

7181 Eagles Perch Dr

Jamestown Technologies

280 Callegari Dr
West Haven

Oakwood Plumbing and Heating

15 Oakwood Ave
West Hartford

Raymond Road Sewer and Drain

37 Raymond Rd
West Hartford

RJ Riquier Inc Plumbing Heating A/C

415 Boston Post Rd
North Windham

Shield St 24/7 Plumbing Co

152 Shield St
West Hartford

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