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Hazard Remediation reviews in New Britain

  • D
    My experience with AdvantaClean of Greater Hartford and its owner, Peter Sheldon, was quite unsatisfactory. I had called their appointment setting service to arrange for a mold inspection of a ranch style home I was looking to purchase after observing wetness and what appeared to be mold on the bedroom ceiling during a walk-through. I was quoted $100 for a visual inspection, no air sampling. I clearly explained the situation and my desire for the attic space to be inspected. Mr. Sheldon arrived approximately 15 minutes late without calling, no big deal. He did not have any means to gain access to the attic - no ladder. I brought a ladder as a back-up, so brought it inside. A visual review of the bedroom was informative as Mr. Sheldon demonstrated knowledge of his business. I then set up the ladder for him to gain access to the attic. This is where things started to go South. Mr. Sheldon barely moved the access cut-out cover and then refused to go any further. He could see from the bottom lip where the access cover rests that the attic insulation was not fiberglass and immediately stated the insulation possibly contained asbestos, or ACM as he said - Absestos Containing Material - likely vermiculite. He then talked extensively about his sensitivity to asbestos and the need for having his blood checked annually. At that point, I put on my respirator, pushed the attic cover out of the way and looked in the attic any signs of mold. Mr. Sheldon did not arrive with a respirator, or even a simple dust mask. Odd considering his stated sensitivities and my specific request to enter the attic. As I was putting the access cover back in place, a small piece of insulation fell to the floor which sent Mr. Sheldon double-timing it down the hallway. After leaving the home, I was opposed to paying Mr. Sheldon the full $100 as he was not willing to even poke his head in the attic. He never got a good look at the attic insulation, never-mind actually inspecting the attic for mold. He felt otherwise, explaining he considered the insulation to be PACM, or Presumed Asbestos Containing Material, and that it should not be disturbed. He even suggested that me poking my head in the attic, though never touching or stepping on the insulation, may have been unethical and could have caused the homeowner a problem. When I stated it seemed clear Mr. Sheldon had health concerns/issues as the reason for his unwillingness to fully perform the services for which he was hired, he about lost it. He got extremely agitated and accused me of lying in front of the real estate agent in attendance and trying to damage his business. I tried walking away to calm the situation but he kept coming forward while making further accusations and attempting to justify his actions. When I tried to speak, he'd talk over me. At one point, I must have said, "Can I speak now?", 5 or 6 times, but he would not stop. Then when I got 3 words out, he'd talk over me again. No composure, could not control himself. Quite a scene in the middle of the street. He clearly felt I should respect his approach and decision not to enter since he's the licensed inspector, that I should be deferential. He even stated that the problem was I was "immature". My feeling was a professional would have come prepared to enter the attic, including a ladder and a quality respirator, especially given Mr. Sheldon's stated sensitivity to asbestos. I went back the following day to gather a sample of the insulation to bring to a laboratory for testing. The lab confirmed the material was cellulose, completely non-hazardous. I'm sure if Mr. Sheldon had gotten a full view of the material, he would have recognized it to be blown-in cellulose. A week later, I hired another inspector who entered the attic and quickly found the cause of the mold problem - leaking water lines coming off the air handler, soaking the sheetrock, etc. Perhaps AdvantaClean of Greater Hartford is professional in other scenarios, but if you need a company to enter the attic, you may be better off elsewhere.
    - Rich S.
  • A
    Charter Oak did three separate projects for us and in our estimation, it is one of the best companies with whom we've had the pleasure to work. Felicia, the office manager, is a gem. She assisted us during every phase of the work. She helped ensure that Charter Oak respond promptly to each of our estimate requests, which was important because we live out-of- state. Jeff Harder, company manager, is extremely knowledgeable, professional, and personable. He explained everything in detail and offered several alternate options for our drainage problem. The company is completely trustworthy. Many of the activities were done in our absence and we felt comfortable opening our house to the employees. When we were present during the projects we were impressed with the workers – they treated the “job” like it was their home. All projects were started and completed in a timely fashion. An illustration of their commitment to their clients follows: We were out of town but my cousin routinely visited the house to ensure its safety. She reported increased moisture in our basement. Being 3,000 miles away we were very concerned and we called Felicia. Jeff immediately responded to the house. We had left the dehumidifier off and the moisture in the basement registered over 95%. Jeff turned on the dehumidifier and set it to automatically empty into the drainage system. Left unattended this could have resulted in a major headache for us. This is just one example which exemplifies Charter Oak’s strong ethical work philosophy.
    - Sharon P.
  • A
    My house was built in 1767 and needed EVERYTHING repaired and/or replaced. The company laid down new floors, installed ceiling lights, re-wired frayed wiring in the basement and (that was a nightmare of a job, tracing all the old wiring!). They rebuilt 2 bathrooms, including installation of a dormer for a shower and laying down marble tile. These men put in new plumbing, and CORRECTED the doors and windows that were put in by another company They extended the garage (I can finally park in my garage -no need to remove the snow from the car!!!) They put new roofs on the house, apartment, garage and shed. They removed an old behemoth heater and properly disposed of the asbestos. They removed wallpaper, hung new wallpaper and painted, painted, painted. They organized heavy items and brought them to the basement. They hung pictures for me. They even mowed the lawn for me and did snow removal in the winter. There isn't anything they can't/wont do. These men work above and beyond the call of duty. They are professionals, concise, and pay attention to detail. The work took over a year, and because of their efforts, I expect this house will last another 200 years. These men are passionate about their work and if you ever need construction done, this is the company to contact.
    - jan o.
  • A
    Excellent work in our basement
    - Sharon P.
  • A
    It went very well, They showed up on time and sealed the areas that were affected.
    - Cynthia C A.
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Remediation Services in New Britain

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