New Britain Waterproofing Contractors

" and his team were professional and thorough, installing plastic sheathing to control the spread of mortar dust. They were up-front about what to expect and their timetable and kept to that timetable. The job was completed as described and expected. We would hire his team again if we need this type of work done, as we were ...more very happy with the results.
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"I felt like I paid to have someone come into my home to give me an estimate for services I wasn't looking for. I had recently had a sump pump failure and they told me I needed a new pump in addition to a drainage system which would cost thousands, then I received persistent follow-up calls that indicated I had only a limited amount of time to ...more take advantage of their special offer. I ended up asking them not to call me anymore.
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"The install went flawless. Everything they said they would do , they did. Very impressed with the crew. This family really knows there stuff. They went above and beyond. We have had many projects done around our house. This is by far the best experience with a contractor we have had. Very Courteous and professional . The cleaned up and hauled away all ...more the job debris and left us with a DRY basement .
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the actual work went fine, I did have water leaking once after the work was done, I called them about it and never heard back from anyone, the problem has never happened again

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"The salesman arrived on time and was friendly. Unfortunately, that is all I can say good about this experience. Flags should have went up when he went to basement, saw water and remarked he should have worn different boots. , I said there's a flood, what did he think? He spent a lot of time tapping walls and talking. I guess ...more the talking part is a sales tactic but in retrospect his questions about my neighborhoodand price I paid for my house were out of line. Long story short, when this almost three hour visit began winding down, I felt uneasy about the whole experience and decided not to move forward with booking the 30k job. It's a good thing I didn't. I called a plumber and the reason for the flood was a clogged drain! A little water was spurting from a small hole in my wall due to the clogging. Once drain was cleared and wall pargeted everything was fine.
All my research pointed to this being a reputable company. However, I don't like that they send salesmen to evaluate the job. I'm unsure if the guy was a plumber.
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"I contact on a Monday morning, was greeted professionally. The person I spoke with took down some basic information, and had another scheduler contact me back promptly - this was within the hour.
I have a difficult schedule and she was able to find me an appointment with for the next day.
...more gave me a courtesy call a couple hours before the appointment, and my schedule was free and he was nearby so he came right over.
The drainage job I need is too small for them to put a crew on it, but he very patiently and clearly explained why my initial thoughts about solving the problem weren't going to work. He then showed me a better (and simpler) method for solving my problem which wouldn't cost me very much in time or materials. Further,

gave me a couple of ideas for how to present the fix to my condo association.
I did offer to pay him for the consult, which he refused, but the 40 minutes he spent helping me figure out how to deal with it were invaluable. I appreciated his advice, professionalism and counsel. If I had a large enough job, I would have hired them on the spot just based on that.

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"From the very first meeting with Price at my home to the installers ( or , can't remember and ) everyone was top notch excellent! I was so pleased with the professionalism and information they provided. answered all of our questions ...more and gave us in depth information about everything. We watched a short video on how the system works and once the men were installing it, I knew what I was looking at when I saw their work. That made me feel better because I had an idea of what was going on and how it was put together. I was ABSOLUTELY impressed with everyone involved and would use them again and recommend them to anyone with this sort of problem. I am a very happy customer with the work and also the business side of the staff. Excellent, Excellent, Excellent. I am not one to go out of my way to write reviews but I felt they needed the positive feedback to add with the already stellar reputation they have. Thank you

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"Overall and his folks did a great job which we were very happy with. The painters were super fast and very very professional, clean and helpful. Actually all of the people used were extremely polite, clean and professional. I still use the plumber he used for the new bathroom. My only minor dissatisfaction ...more was with the electrician. I had to replace one of the outlets he installed in the basement and I think he could have given me more advice with placement of lights, outlets and flood light. However to be fair the electrician did the work they were asked to do and most of it was satisfactory. There were some delays in finishing the basement but that is to be expected and I was always kept informed and they worked very accommodatingly around my convenience.

was always available for questions and very flexible and understanding with changes and additions. Also I found

to be very reasonable in terms of cost. He was also exceedingly helpful during the planning phase, giving advice that I felt to be in my best interest even when it meant less work for him.
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"He was right on time - and spent a great deal of time going over with us the problem and the solutions. He answered all of our questions and showed us pictures of finished products, along with three bids on 3 different approaches to the repair. My husband and I never make a decision without having a conversation and doing some research. We are in ...more that phase now and will make our decision soon. Since we weren't aware of the extent of our foundation problem we will have to give it some thought since it's so important to the integrity of our home.
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It went great. They were on time, courteous, friendly, professional.

They did their work quickly and completely and repaired any damage caused in the process (at no extra charge unlike other companies I checked out).

When I had some initial issues with a sagging fence and settling dirt as a result of their visit they ...more were out the same day before I got home from work and corrected the problem. I haven't had any problems since/.<br> </br><br> </br>

Oh, and they were from waaay cheaper than Dry Basement (let's just say 5 figures) and didn't try to sell me stuff I didn't need or want.

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