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Explore Our Solution Center for Helpful Basement Waterproofer Articles

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6 Questions to Ask a Basement Waterproofing Contractor

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Unfinished basement
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What to Expect with Basement Waterproofing

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basement, flood, sump pump
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Have a Foundation Crack? Consult a Structural Engineer

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Unfinished basement with cracks

Basement Waterproofing reviews in New Britain

  • A
    Attack-A-Crack Foundation Crack Repair
    I had a crack in the foundation under my basement window that had been repaired by a previous homeowner. I knew it was there and it didn't really leak except in a few occasions of lots of rainfall or melting snow combined with heavy rain. Recently it's started to leak more often so I decided it was time to fix it.
    Called Luc and was able to setup an estimate for a couple days out. He came by evaluated the crack and other areas of concern with my basement and provided honest answers without trying to upsell me products or services I may not need. The price quoted included a Angie's List discount which brought the price down to less than I had paid for a similar service by a different company 6 years ago. Truly a great price considering that!
    The appointment to do the work was setup for about a week later and Justin came to do the work. He was about a half hour early (but this wasn't a problem as I work from home so I was available) and I showed him the crack as well as the access in and out of the basement via the hatch and he went to work. He was here for probably close to two hours and when he was finished showed me the patch and said that there was a slight leak before he went to work (it had rain about .75 inches the night before) but as soon as he was able to remove the old patch and inject the urethane it stopped. He then showed me outside where the urethan flowed through even above the soil line under a small concrete patch so this reassured me that the patch flowed through completely and would be water tight. 
    We haven't had very heavy rain since but have had some decent rainfall and so far that area is bone dry. Combined with the transferrable lifetime warranty (since we hope to sell in the near future) I'm confident that spot in my basement will not have any water issues. Highly recommended.
    - David B.
  • A
    Budget Dry Waterproofing Inc
    We were unable to use the Big deal we purchased because it did not apply to the project we had. The company representative that came out to our house and was very professioanal and  courteous, and we would consider using this company for other projects in the future.
    - Sharon P.
  • A
    Charter Oak Environmental LLC
    Charter Oak did three separate projects for us and in our estimation, it is one of the best companies with whom we've had the pleasure to work. Felicia, the office manager, is a gem. She assisted us during every phase of the work. She helped ensure that Charter Oak respond promptly to each of our estimate requests, which was important because we live out-of- state. Jeff Harder, company manager, is extremely knowledgeable, professional, and personable. He explained everything in detail and offered several alternate options for our drainage problem. The company is completely trustworthy. Many of the activities were done in our absence and we felt comfortable opening our house to the employees. When we were present during the projects we were impressed with the workers – they treated the “job” like it was their home. All projects were started and completed in a timely fashion. An illustration of their commitment to their clients follows: We were out of town but my cousin routinely visited the house to ensure its safety. She reported increased moisture in our basement. Being 3,000 miles away we were very concerned and we called Felicia. Jeff immediately responded to the house. We had left the dehumidifier off and the moisture in the basement registered over 95%. Jeff turned on the dehumidifier and set it to automatically empty into the drainage system. Left unattended this could have resulted in a major headache for us. This is just one example which exemplifies Charter Oak’s strong ethical work philosophy.
    - Sharon P.
  • C
    Connecticut Basement Systems
    They showed up on time and began working on cleaning up and filling the crack using the flexispan system .They also jack hammered a dry well so that any water that did get in would flow away from the foundation. The first heavy rain, the drywell overflowed and I had water on the carpeting. I called and they sent another person over to redo the seal and reinstall the flexispan. This worked out fine and survived quite a few heavy rains over the years. It has a 5 year warranty and wouldn't you know, I think the seal is worn again because I think I've seen water coming up from the drywell during June and July's heavy rains. Not sure if I should call them again to have them come fix it again or pursue another option. Great product when it works, just doesn't seem to last.
    - David B.
  • A
    Violette Silvester And Sons Inc
    unknown
    - Diane B.
  • A
    Charter Oak Environmental LLC
    Excellent work in our basement
    - Sharon P.
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Waterproofing Contractors in New Britain

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