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Auto Repair reviews in New Britain

  • A
    I had her come out a couple of weeks ago to look at my house because; we've had a lot of construction done inside the house since last August. On top of that, I broke my arm. I was looking to have someone come out for a whole house cleaning. Meaning, like, everything because, they have plaster dust all over. So, the walls have to be wiped down, the windows, the curtains have to be changed, the floors...a really whole house cleaning. She was very prompt. I sent her an email through Angie's List and she was very prompt in getting back to me. We made a date to get together, she had to change it but, that was alright because I'm not going anywhere. She came and she walked through the whole house, checked everything and told me what she thought. The way left it, we didn't make a date to do the job because, I wasn't ready yet. I still have men working here. I said when we're done with that, I'll know better about what I have to do. She told me what she charged an hour for two people but, couldn't give me a dollar amount. She couldn't say to do this whole project it would cost $1000.00, she couldn't do that. It really depends on what they run in to. She did check thoroughly, the walls, the blinds; she said I have no grease dirt, so she's very thorough. She told me she would charge us $85.00 an hour for two people. That's the way we left it. We're going to leave it until I can get my next doctor's appointment, to see where I'm at with this arm and let these guys get out of here; which should be shortly. I would say from that point of view, she was excellent because, at least she got back to me. 

    See, I was hoping she could say to me?really what I live in is a two family house, an older two family house and we live in it as a one family house. Our bedrooms are upstairs and our kitchen is downstairs and a downstairs apartment. It's pretty big. I was hoping she could give me a really rough idea of what the whole job might cost us because; I spent so much money on all this other stuff...the construction and remodeling. So, I need to know, can I really afford this or when can I really afford this? I did ask, or, if we can do it in pieces. She did say that, we can do it in pieces. We could do the first floor, which would be a lot easier than the second floor; which is where the construction is right now. She didn't give me a dollar figure. That's the way we left it. So, I haven't heard from her. I told her I would call her.

    I've never had anyone clean my house, from the outside. I have no idea, whatsoever, what something like this would cost. When I talked to her, I was a lot worse off than I am today because; I'm already in therapy and getting better overall. When you feel better, you're doing more. I'm actually using my right hand and so, it doesn't seem like such a bad thing like it did the day she came. I thought I was dying here. I don't know yet, what I'm going to do and how I'm going to do it. Now, I'm just waiting for them to finish. I won't start doing anything until they're gone...the construction people.

    She gave me a cost of price per hour, it would be $85.00 per hour and that would be for two people because, they work in pairs. The only other thing she said was that this was going to be a lot of hours. So, that's it, I said by the time I get to do something, I won't need her to do everything I thought in the beginning because, I feel better. When you feel better, everything doesn't look as frightening,  as when you feel really lousy.

    I said to her, I have to wait to see what the doctor says on what I can do. That's how we left it; she was very prompt, very thorough. I can say that if I have to have someone, I would definitely consider her. We talked about what cleaning products she uses; I have new bathrooms, new granite counter tops and things like that. We're leary about not using the wrong cleaning products, especially where I've never had this before...granite. Every question I asked her, she really knew the answer right away and assured me that, I'm sure she does. She even said to me that, when she was leaving, she says to me "that I know that this looks really bad but, to me I see much worse". She was very friendly, very...I would definitely, when I need to hire someone to do this, I would definitely call her first. 

    She charges per hour for two people because, they work in pairs. Do we have to publish that at all? Leave the price out, that's what she definitely said; which, I didn't was bad for two people because, people have to earn a living. I don't know how she would like that. I don't know how she quotes, whether she...certain jobs she charges more or less. 

    The work that was quoted, she would do the inside windows because, she doesn't do outside windows. She would do the windows, the second floor, she would have to wipe down the walls, there's plaster dust all over, everywhere. The floors would have to be cleaned. She doesn't do rugs so, I have someone I can...I have area rugs that can be taken out. I have someone to do that. While the rugs are gone, she would clean the floors...just general cleaning. Dusting, vacuuming, if you can picture getting plaster dust everywhere in your whole house over everything. It's like everything you have to touch. She did say that from what she could see, that I had no dirt from grease which she says is the absolute worst kind of dirt. There is no grease dirt, it's all just dust and plaster dust. It would be like a thorough cleaning. It's really two apartments if you look at it. The first floor would be a lot less done and a lot cleaner than the second floor. Also, I have an enclosed back porch and that was going to be a separate job because, she was going to wash the porch; the floor and the stairs. 

    My first impression, the reason why I called her and I didn't, call anybody else I just called her and then I stopped there. The reason why is because of the reviews she had prior that people talked about her doing a whole house cleaning. That's what I was looking for. I wasn't looking for someone who was just going to come in, like those people that come in every week and do your basic stuff. This is way more than that. You've got to really clean this place from top to bottom because of all the stuff all over. She had reviews about people having them clean when they were leaving an apartment and cleaning when they were moving into some place...she had good reviews. I thought, this was the kind of person I need. So, that's what attracted me. 

    The quality of the review, of her coming and seeing the job because: she was very thorough. She walked in every single room, touched every wall, she looked at every window treatment; she's very thorough. She just look and stand to look out and say "oh yeah"...she went around to all the windows, and to the bathroom. 

    She was little late coming because she had a problem...; it was just this one time came here. If she was coming other times, I would have a better idea. She was very professional. 
    - Martha P.
  • F
    He showed up an hour late. never answers his phone. replaced my belt, started car and belt blew off along with supercharge belt. said he was going to store to get another one and the tensioner pulley was bad. said he would call when he got there to let me know price and just took off and never came back. had another mechanic come and found out Ben put belt on knowing tensioner pulley was no good and ended up blowing up whole tensioner ***. a suppose to be 60 job ended up costing 250 cause of his mistake. Stay away from him. several other people warned me about him after it was too late. I am going after him for damages. he is inexperienced and unprofessional. he posted the only A review himself I bet. STAY AWAY UNLESS YOU WANT YOUR CAR MESSED UP!!!!
    - lori O.
  • A
    I have had my car since 2009 and I've been doing all of my service with the company. They are pretty good. I have done oil changes, all of the neccessary stuff according to my handbook, filter changes, all of the maintanence work. I paid a little more for oil changes, but decided to stay with this dealership.
    - Arlyd M.
  • B
    I very much like the people that you interact with when you're dropping your car off and picking it up. These people are much more knowledgeable. I have a very positive experiences with the people who sold me my last two cars. I got a great deal using a buying experience. I think the cost is fine. It's expensive and it's gotten more expensive over the years. I'm satisfied. They'll always find a way to take care of your car on the day you want it.
    - Kathleen S.
  • A
    good positive experiences. one once they were bad at getting back to me about a transmission repair/ inspection and they sometimes are priced above average but i feel like i can trust them. thats most important
    - Nicholas K.
  • B
    It also included a roof molding duct torn off in a car wash replacement.  When I went in an ordered the piece for the roof molding he said just bring the car in and we'll throw it on and it made it sound like it was complimentary and it ended up being $20. 
    - Cynthia C A.
  • A
    I've been having my cars serviced by Jack since 1989. His service, honest, integrity and professionalism is unmatched. He's not the cheapest game in town but he provides the best value. He's been inbusiness since 1958. He knows everyone. I had a 1963 Chevy Impala convertible completely restored by people he recommended and then Jack continued to service it. His employees are top notch. They've been wih him for 20 yrs plus per person. He keeps them on and invests in them so they can provide the best service. I know I sound like a commercial but after 23 years of dealing with Jack and his professionals I wouldn't go any where else.
    - Michael K.
  • A
    The car came out beautfiul and looking like new. They got rid of the scratches from the tree branches and every other scratch on the car. They cleaned the inside carpet, seats, dash, and it looked like new. They explained to me the process they were going to use and the type of wax, mothers wax brand. My car was 7 years old at this point and after the detailing it looked like new.
    - Sandra P.
  • A
    I started using them a couple of years ago because they're right across the hospital where I worked. I got a recommendation from some of my co-workers. They're wonderful and very accommodating. If I call and I have to bring my car in, they usually can get it in within a day or two. If it's an emergency, they'll take it in right away. His prices are reasonable. So far, I have no complaints about the quality of the work they did. They did a great job on my car earlier this year with no problem. I feel like I trust them and that they're honest. They're not going to do work that's not needed. They're not going to quote you for something you don't need. We actually had problems with our other vehicle that we have had work done at another place and we took it to them and he said "this is the problem with this vehicle but why don't you check the place who did it and see if it's still under warranty and take it back to them and I'll give you a write up of what I think is wrong with it at this point." He could have just done the work and not said that to us. We ended up taking it back to the other place and having to fight with them but they did do it under warranty. They were very good. My experience with them has been very positive. The last time I had my car over there, I was running a little late. They normally close at a certain time and he is like "don't worry, we're going to be here if you come a little late. Don't worry we'll wait for you." They were very accommodating.
    - Maria A.
  • A
    They are very good. Price is excellent. We've had three cars in numerous times over the last 10 years. They have kept both Saturns going for ages. They honestly told me when fixing the wagon was more than the car was worth so we've got a new Ford now that hasn't needed any work yet. They don't do unnecessary work but point out problems they encounter when repairing other things.
    I highly recommend them!
    We drop our car off the night before and pick it up in the evening. The attached gas station is open late and so you can pick your car up until 10:00. Only once had a problem with that due to a mix-up. Pierre is very responsive and tells you exaclty what is wrong and how much it will cost to fix.
    - T N.
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Auto Repair Shops in New Britain

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