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House Painting reviews in Marlborough

  • C
    Better Built Basements LLC
    This company seems to be spread too thin.  Separate crews for each phase of work made quick progress, but mistakes by the previous crew were compounded by the next crew continuing to build on the last phase.  With so many independent crew members involved, no one appeared to take final responsibility for the quality of Better Built Basement's (BBB) work.  The project became a process of identifying flaws in quality, telling BBB about the issue, and getting it corrected (see issues below).  This left us with the feeling that the renovation was a repair job before it was even completed.  In fairness, BBB did show concern that all of the issues we identified were corrected, as best possible.

    Issues to consider:

    • We were required to use BBB's cabinet/countertop contractor. Immediately after the cabinet crew (BBB's, not the contractor's) was done installing them, I pointed out a warped cabinet face.  BBB said it would be corrected by the contractor.  The cabinet contractor did not address the issue until after the job was complete.  At that point, the only fix was replacing the cabinet.  The contractor said it would not be worth the risk to dismantle the finished kitchen to fix it.  We agreed.
    • We found a cracked kitchen floor tile.  It was the opinion of BBB and their floor installer that replacing it was risky.  Although we used BBB's recommended flooring supplier who recommended stainless epoxy grout, BBB's installer had never used it before and "would never work with it again".  We were told the crack was "only the glazing".  We elected not to risk the tile replacement given the circumstances.
    • I have no idea why installing our standard size dishwasher required sawing off the ends of the washer's side flanges, leaving uneven gaps between the washer and the cabinetry.  I also was surprised that our 30(?) year old toilet shutoff valve was only replaced the day of the "final inspection" because I had discovered it leaking on the new floor.
    • There were issues we did not see until well after the job was completed.  When the main bathroom's subfloor and tub/shower was installed, I pointed out to BBB that the tub was sitting unevenly on the subfloor.  I was told that this would be handled by the flooring installer.  We have discovered that there is a 3/16 gap between the tub and floor at one end of the tub.  The subfloor is visible through the gap and open to water exposure.  That this was left as-is by crews working on the bathroom speaks volumes about the quality control.  If it was somehow not seen by any of the numerous subsequent crew members, then that is another major quality issue.  Similarly, the granite kitchen back splash has a large chip that is filled with silicone sealer, indicating it was there during installation.
    • Why was this work paid for?  Warning: read the contract. The kitchen contract contains five milestones requiring percentage payments.  The fourth milestone was payment totaling 90% of the job cost at completion of the "cabinet installation".  At that point we had cabinet shells; no countertops, electrical, plumbing or flooring.  When we told BBB that we were not ready to pay for 90% of the work at that time their response was:
    • "Your contract states that the next payment is due when the cabinets are installed. It has nothing to do with the electrical, Plumbing, flooring or countertops....I will not proceed with any work until the next payment is paid." 
    • We needed the job finished and a usable kitchen.  We were left with the impression that the job was a race to each milestone to collect the next payment.
    • Finally, in fairness to Better Built Basements, the work was completed very quickly and in general looks presentable.  BBB was very accommodating of our requests for specifics that were not made clear by, or slightly beyond the documented job specifications.  All of the crew members were friendly, professional and respectful.  The work was done cleanly.  However in fairness to Angie's List members, the issues above were and are of concern to us and had to be noted in this review.
    Response to Providers Comments:  I will not get in a battle on whose story is correct.  However, if we were not required to use BBB's cabinet contractor, the in-home estimator who told us multiple times that we did needs to be better informed.  It should be no surprise that the newly remodeled rooms look better than the rest.  If our home did not need updating, we would not need to have remodeling done.  We were not aware that the quality of BBB's work was linked to their opinion of the rest of our home.  And yes, my wife could not understand why I was so upset with the quality of the contractor's (her former co-worker) work.
    - BRIAN R.
  • B
    Charter Painting & Restoration
    There was a team of 3 painters, one of whom functioned as the primary contact.  They came every day, worked the full day and there was no worry about the job being completed in an expeditious manner.  Any concerns of mine were dealt with promptly and they were very polite, neat, and picked up after themselves after they finished each day's work.
    - judith d.
  • A
    Clean Cut Painting
    Chris was fantastic with his communications, contacting us to schedule exactly when he would be on site each time and letting us know what he would be doing each step of the way.  The ceiling damage was extensive in several rooms, but Chris and his team did a great job at an extremely reasonable price.  He was conscientious in covering all the walls, pictures, lights and furniture to ensure no damage, and he laid out the areas with us that he planned to work each day to minimize disruption.  Overall, Chris spent 3 days on the ceilings and they now look brand new!  He also handled some exterior repairs of cedar trim on our house, and reduced his price when he wasn't able to get us the exact type of cedar trim length required.  I highly recommend Clean Cut Painting for any trim or painting needs you have, and Chris will be the first we call if we have any future work to be done.
    - Kenneth D.
  • A
    Franklin Painting LLC
    Frank called us shortly after we contacted him through Angie's list, and met with us within a few days to provide us an estimate.  Frank walked us through several options, including the pros/cons of stain vs. paint.  All the previous times we had the exterior "painted", we used a solid stain, and were not happy with the results.  Frank highly recommended going with a high quality paint, which would improve coverage and last longer before fading.  Franklin was higher than several of our estimates, but we felt more comfortable going with Frank and his team. 

    During the time we were waiting for Frank to schedule our painting, he contacted us several times to help with color selection, and even stopped over the house when he was checking on another job in the area.  A few weeks before the work was going to start, Frank had his foreman stop by to discuss all the details of the job and after the power washing was done, the team stopped by to apply several different shades of the color we were planning to go with so we could see how each looked and make a final selection.  The job took a little over a week due to weather, and the end result was fantastic.  Frank and his team made us feel comfortable throughout the entire process, and we definitely would use them again for our painting needs.
    - Kenneth D.
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Exterior Painters in Marlborough

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