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Flooring reviews in Manchester

  • D
    Deschene Hardwood Flooring llc
    I hired Larry to install vinyl wood laminate flooring throughout my home and it was the worst experience I have had with a contractor. First, he had us order the wrong flooring which cost us almost $3000 on day one. then we were forced to choose new flooring at a higher cost of only what was in stock at Home Depot because he had already demoed our house. He never reimbursed us or offered us a discount from his error. Next, he damaged our walls significantly while he was there, including a fist sized hole in our walls. He never put the furniture back in the rooms as agreed upon (I was recovering from surgery and unable to move furniture). He left gaps in nearly every room between the flooring and the baseboards, his job took 6 days instead of 4, and on day 3 he told me they wouldnt be completing the job because he had somewhere else to be the rest of the week. We later found out he had to spend the week repairing another job that he also botched the week before. Furthermore, he was supposed to strip and stain my stairs to match the flooring, and they were ORANGE and not even close to matching. He also still has not picked up the remaining trash from our house that he promised so now we are looking at having to rent a dumpster which HE rented and paid for (supposedly). We also had to rent a truck at our expense, and manually return over 3000 pounds of flooring by hand and hire people to help us move it back to return it at the store due to his error on day 1. He never offered to help, and our house still remains a mess. Furthermore, between us having to purchase supplies for his crew (because 3 days in a row they ran out of supplies and left early or didn't complete the project because of it) we have lost well over $1000 and counting. My last straw today was that his team unplugged our dog electric fence, never told anyone, and never plugged it back in- our dogs escaped today as a result and we lost them for several hours and found them running traffic streets away.
    - Sage S.
  • A
    Empire Remodeling
    We moved into our house and it had dated green square tile in our entry way foyer, We hired empire remodeling to replace tile. From the beginning our experience with Al was great. He showed up, gave us a fair quote and was confident that he would meet our expectations. Our job was not a common request. We wanted to use 6x36 tile laid out in a herringbone pattern. He and his crew were professional, friendly and trustworthy enough for me to feel that I didn���t need to hang around the house while they were there. While they worked Al would periodically check in with me and explain what they were doing and what the next step was going to be. We couldn���t be more happier with the final outcome. The did an amazing job. I would really consider Empire for your jobs. We will defiantly call Al again when we need another project done.
    - Kimberly R.
  • A
    A Just Improvement LLC
    All in all Justin did a superb job. All quality work. His communication was fantastic from answering all my calls and texts to consulting me on choices that needed to be made. He would give his opinion but it was clear I was the boss of the project. A really great guy to work with. He even shoveled snow off my driveway, twice!!
    - Kathleen Q.
  • A
    My experience with Mercier Carpets was highly positive. Chuck (the owner) and Tom were helpful, attentive, and professional. Tom showed up on time to measure the floor and provided a clear explanation of the process. Further, he emailed an estimate within a few hours. The estimate was competitive and everything was explained.
    - Luna N.
  • A
    Better Built Basements LLC
    They were great from start to finish.  They were the first people I contacted for a quote.  It was quick and easy with them coming when I scheduled, and they provided a detail quote the next day.  Also gave great advice.  I wanted to get a few other quotes, which took months of trying to get ahold of people, getting them to come to my house, and then getting back to me with a quote.  I had assumed since they were a full company they would be more expensive than the individual contractors.  I was wrong- they were actually had the lowest price.
    After deciding to go with them, I emailed the person I had been in contact with.  Not 10 minutes later he called to confirm a couple things.  Due to my complicated schedule and needing to travel for work, they came the very next day for some final assessments and to sign a contract.  They started work soon after.  They had a very aggressive timeline to get things done, and I was shocked that they hit it.  It was a very large project, and they finished start to finish no more than 4-5 weeks.
    The quality of the work was outstanding.  Additionally they were great at giving advice as we went- always providing options for me to have final say on, but giving great recommendations on things I might not have previously considered.  Overall they were great to work with.  They had a great calendar online that they updated frequently so I always knew what they were doing and when (for example, it was very helpful to plan around the day they needed to do some jack hammering).  They were also incredibly great to contact responding to emails and texts instantly as certain aspects got planned out. 
    Couldn't have gone better, really glad i chose to go with them.  Coincidentally, my sister was also finishing her basement up in NH.  She was using an individual contractor.  Very minor work she was getting done, nothing fancy and a much smaller space.  She started a month earlier than I did.  My basement was finished a month ago, and hers is still not done yet.  Better Built Basements is professional, does great quality work, punctual, and even ended up being the most cost effective option.  Can't go wrong with them!
    - Daniel D.
  • A
    Elite Flooring Specialists
    My wife and I are so pleased.  The crew was always polite and professional.  Our installer was Eddie. He was always accompanied by Matt.  
    Eddie paid great attention to detail.  The demolition of the old flooring, and the installation of the new was to take 4 days, but it extended to 6 days (lots of corners, closets and odd shapes for the crew to deal with).  If overnight my wife and I had questions or concerns, Eddie told us it was no problem - it was our floor, we are the customer, and we need to be satisfied.  He answered all our questions and addressed concerns promptly. 
    The crew did a nice job creating dust barriers with plastic for the rest of the house and even for the closets.  We'd removed the doors beforehand, and they put plastic under the bottom shelf of each and then up the sides to keep dust off our shelves (and some pantry items).  At the end of each day, they put all their tools in a corner and walked around vacuuming the whole work area.
    In addition, Katie, who was the salesperson we dealt with, was very helpful and friendly, as was Nick, who came to our house for the measurements.
    All in all, it was a great experience working with EFS. We had met with three other flooring companies first, all of whom left us feeling less than 100% confident in what they'd provide. EFS was great to work with.
    - Thomas G.
  • D
    Big Bobs Floors and Kitchens Today
    He didn't do work for me, I just bought the material and I wouldn't do it again there. It's just that he was selling wood that has nuts in them and you put that on the floor and eventually the nut will come out. I needed one more box and I brought him three boxes with nuts and he gave me a hard time to get for him to give me a descent box of wood. As far as the guy he was very nice but the quality of his product is not up there. The price was fair. He is very professional.
    - Gloria G W.
  • A
    Dalene Flooring Carpet One
    Rob in South Windsor store handled the selection and ordering process very professionally. He came close to matching a lower price from another vendor, but we went with Dalene because of his professionalism and the assurance of local quality control. Rob, himself, measured the room and explained all of the steps necessary to prepare for installation. We took care of removal of old carpet and baseboard trim.
    After delivery of materials on the appointed day, Kendall, the installer, came the next day. He was friendly, professional, and very experienced at his job. All sawing was done in the driveway to minimize dust. He completed the entire installation and cleaned up by noon. The installation was perfect--no flaws.
    We would use this company again for similar jobs, provided that they send Kendall to handle the installation!
    - William B.
  • A
    Schneider's Flooring America
    My experience in the store was pleasurable.  Jocelyn helped me with my tile selection.  They set up the measuring appointment, ordered the materials, and scheduled installation all within two weeks.  The installer was very professional.  He did a great job.  He left my kitchen neat and tidy.
    - Matthew G.
  • A
    Cuadros Professional Painting
    On january 2015 we had a water damage in our basement. We heard about this company because they had painted the exteiror of a friend's house. While working they were very clean puntual and professional. They started taking out the damaged walls and carpets to later replace them. Ismael was great helping us to choose the new carpet and wall colors. We are amazed with the results and will definitely recommend Cuadros Professional Painting for any home improvement.
    - Santos M.
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Flooring Installation in Manchester

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